Palace of Chance Reviews 76

TrustScore 1.5 out of 5

1.7

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment and refund processes, finding it extremely difficult to withdraw their winnings. Customers frequently report facing significant challenges in receiving their funds, often due to requests for new documents or extended payout delays. Reviewers also express strong dissatisfaction with the customer service, describing it as unhelpful and expressing concerns about the clarity of payout policies. Some people were dissatisfied with the service in general, feeling that the company is quick to take deposits but presents challenges when it comes to withdrawals.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting significant difficulties and delays... See more

Refund

Customers consistently note negative experiences with refund. Many reviewers report that the company denies... See more

Service

Reviewers express strong dissatisfaction with the service. Many report that withdrawal processes take longer... See more

Customer service

Clients share negative opinions on customer service. Many reviewers report issues with support agents,... See more

Based on these reviews

Rated 2 out of 5 stars

It's only been a week since I cashed out $200 and the customer service person said it has been approved so 3 stars for now. It's not possible to have multiple accounts with enclave casinos unless you... See more

Rated 1 out of 5 stars

Worst gambling site out there they take money no problem but make it next to impossible to withdraw this company should be out of business. If your sick of being out through hell for a withdraw help m... See more

Rated 1 out of 5 stars

do not bother using this site; once you want to withdraw never ending verification and documents needed and replies every few days or so. i will close my account and just forget about it. very frust... See more

Rated 5 out of 5 stars

Good casino. Won and cashout 1400$ last month. Slow cashout and many times demanded the same document but cashout in final.

Rated 5 out of 5 stars

Awesome promotions. Simple interface. They do delay sometimes but Do pay. Recommended.

Rated 1 out of 5 stars

Update I am well past the 7-10 business days for the payout to be processed and I still haven’t received anything On June 25th, I requested a withdrawal for $556.26. It says it takes 7-10 business... See more

Rated 1 out of 5 stars

Deposited $30, and they withdrew $51.76 from my bank account. Don't bother, they did this 3 times before I noticed. SCAM. Had to change my bank card number and surely they stopped taking small amounts... See more

Rated 1 out of 5 stars

Do not waste your money here. After several deposits, I finally won just a little money and every time I submitted it for approval, there was something new they needed just to prolong the process, hop... See more

Rated 1 out of 5 stars

If I could give ZERO stars I would. Cannot explain how trash this casino is. They won't give you the money you won unless you give them 3months of bank statements id front and back and a picture of yo... See more

Rated 1 out of 5 stars

I have been dealing with these clowns for weeks trying to receive my winnings. They are a complete joke and make you jump through so many hoops. I get not being able to collect money from free spins... See more

Rated 1 out of 5 stars

It is possible to win here, but they lie about their payout policies and typically take over a month to pay. If you win anything big, they will eventually cut off all access to support and your host.... See more

Rated 1 out of 5 stars

Plain and simple, SCAM! Don't deposit, it's a one way street, they take your money and won't release any winnings......NONE! I have a $2500 withdraw that's been pending for over three weeks. Co... See more

Rated 1 out of 5 stars

Takes over a month to withdrawal funds. They say 7 to 10 days to approve withdrawal and another 7 to 10 days to process but thats only counting business days and even then takes longer then 10 days ea... See more

Rated 1 out of 5 stars

Same thing has happened to me that has happened to everyone else leaving reviews. This place is a scam, I accepted 1 sign up bonus and played through the requirements. Met the threshold to withdraw, t... See more

Rated 1 out of 5 stars

After using free spins and playing through 45x's I was left with $452.00. My account said that I could redeem $116. I requested to redeem $100. Part of the verification was that I had to deposit $10 i... See more

Rated 1 out of 5 stars

I played this casino for years. Upon hitting a fairly large win.. I submitted all the required documents set forth by this casino.. which in my opinion.. is extreme. Wire transfer was the only opt... See more

Rated 1 out of 5 stars

Well it's been over a month. I have been told five times my situation has been escalated and it will take 72 hours. 5 TIMES! This is after sending the necessary information to them at least 10 times!... See more

Rated 1 out of 5 stars

Played here for a few years. They don't care about loyalty and tell you what you want to hear - just to toy with you. Takes over 1 full month to get paid out. Don't for once think they value you they... See more

Rated 1 out of 5 stars

I received a free chip with a hook of come back and play again on us: I won over $1,000 because I hit a jackpot after my $2,500 play through my bonus money was.reduced to $100 (maximum for the free ch... See more

Rated 1 out of 5 stars

If I could give zero stars I would. Total rip off - can’t withdraw for some bogus reason - I think I was a lion in a past life or something similar. Jk but this is a joke for a company. DO NOT wast... See more

Rated 1 out of 5 stars

It’s all a scam, I’ve broken the play through on my deposits and they say I have an Invisible play through remaining. Won’t allow me to withdraw. Bonuses are NOT real. Took photos of the CS chat a... See more

Rated 1 out of 5 stars

SAVE YOURSELF, SAVE YOUR MONEY AND TIME! PALACE OF SCAMS WILL NOT PAY YOU. IF BY SOME AMAZING ODDITY YOU DO WIN, THEY'LL SAY YOU HAVE MULTIPLE ACCOUNTS AND YOU VIOLATED TERMS. (WITH NO PROOF MIND YOU... See more

Rated 1 out of 5 stars

Why do I have to put one star? It's should be zero. They're scam artists. I deposited money, they matched me and there was a bonus with so many spins or whatever, but I ended up winning money, but cou... See more

Rated 1 out of 5 stars

I have tried off and on for several weeks now to withdraw just $100. I was given free spins that miraculously I turned into over 30,000, but with only a limit of 100 that could be withdrawn. But to my... See more

Rated 1 out of 5 stars

🚨 Misleading Bonus Tactics & Withdrawal Denial – Avoid Palace of Chance Rating: ★☆☆☆☆ I recently signed up at Palace of Chance (an Inclave-login casino) after receiving a promotional e... See more

Rated 1 out of 5 stars

Total scammers, they will not let you withdraw your winnings and keep coming up with ridiculous reasons for that. They wanna know everything about your life yearly statements of banks specific wallets... See more

Rated 1 out of 5 stars

THIS PLATFORM IS THE REASON WHY THE GOVERNMENTIS ALWAYS TRYING TO SHUT ALL THIS STUFF DOWN..THESE PEOPLE CAN NOT BE HONORABLE OR HONEST.. THE EXACT REASON WHY GAMBLING IS REGULATED SO HEAVILY. SHADY P... See more

Rated 1 out of 5 stars

It has been over 3 months and I still haven't received my winnings. STAY FAR AWAY!!! Complete joke!

Rated 1 out of 5 stars

Hands Down the worst biggest scam site I’ve ever played. Take my advice and stay away it would take all day to type all the ways they screwed me out of money.


1.7

Bad

TrustScore 1.5 out of 5

76 reviews

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Rated 1 out of 5 stars

Payouts are damn near 100% impossible

I have tried off and on for several weeks now to withdraw just $100. I was given free spins that miraculously I turned into over 30,000, but with only a limit of 100 that could be withdrawn. But to my surprise I had to verify my identity again. So I uploaded a picture for my driver's license that was accepted but I had to verify the debit card I had used previously. That card had been stolen in unwanted charges attempted on it. Of course I canceled that card it got a new one. I still needed to verify the old card, I was told I need to do write a handwritten note explaining what happened, upload my driver's license again before I could be verified. I also needed a picture of the front and back of the stolen debit card. Of course the stolen debit card was stolen, so I did not have the physical card which I explained in several text messages chat rooms and emails. The same response was, I needed to upload a picture driver's license upload a picture of the front and back of the existing debit card before I could be verified. Boy they sure took my money quickly and easily with no issues within minutes when you're depositing money to play, absolutely cannot get the $100 back from them. Horrible, horrible, laughable online gambling site. To reiterate, they asked me multiple times to upload my driver's license to verify my ID that I had and they had approved, and asked me to upload a picture of the front and back of the stolen credit card I had used before several times. They ain't going to pay you no money stay away. I have reported them to the better Business bureau I have contacted a lawyer to ask what can be done with such obvious and abusive fraudulent behavior on their part. Be warned

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Lies, Lies, Lies...

It is possible to win here, but they lie about their payout policies and typically take over a month to pay. If you win anything big, they will eventually cut off all access to support and your host. DO NOT PLAY HERE.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Total rip off - can’t withdraw for some bogus reason - I think I was a lion in a past life or something similar. Jk but this is a joke for a company. DO NOT waste your time

27 June 2025
Unprompted review
Rated 1 out of 5 stars

No withdraw! Playing slots with monopo wely money!

I received a free chip with a hook of come back and play again on us: I won over $1,000 because I hit a jackpot after my $2,500 play through my bonus money was.reduced to $100 (maximum for the free chip) I was okay with that casinos can't just give out thousands of dollars. So then to withdraw the money I have to first send in a $10 verification deposit and still being naive I did, then it was on the the identification verification which I passed but they never unlocked my withdrawals so I messaged support, this is when support told me that since I hadn't made a deposit since my last free chip I was not eligible for any of the winnings at this point I'm like fine just send me back my $10 and I'll move on and never play here again. Now there telling me I didn't pass the verification process which I clearly did, so I'm realizing I got ripped off they're spinning me in circles over $10 which I'm just going to write off! Don't waste your time with these crooks!!

13 June 2025
Unprompted review
Rated 1 out of 5 stars

🚨 Misleading Bonus Tactics & Withdrawal…

🚨 Misleading Bonus Tactics & Withdrawal Denial – Avoid Palace of Chance

Rating: ★☆☆☆☆

I recently signed up at Palace of Chance (an Inclave-login casino) after receiving a promotional email offering a $50 free chip – no deposit required. I accepted the offer, played by the rules, and completed their extensive $2000 wagering requirement—all without violating any of their bonus terms. I was careful not to wager over $4 per spin and kept detailed track of my gameplay.

After meeting the playthrough requirement, my winnings were reduced from $300+ to $95 without explanation. When I tried to initiate a withdrawal, the support agent claimed I had redeemed multiple bonuses in a row, which is simply false. This was my first bonus on this account, received the same day via email. I disputed this, but instead of investigating, the agent abruptly closed the chat session after a canned message pushing me to deposit instead.

This kind of bait-and-switch tactic is a repeating pattern across multiple Inclave-login casinos I've encountered. They spam players with “no deposit” promos, then manufacture reasons to deny legitimate payouts. It’s deeply dishonest and clearly designed to mislead players into depositing money, only to face the same outcome.

This casino appears to operate under minimal regulation—likely from Curacao, where player protection is notoriously weak.

I’m leaving this review to warn others: Palace of Chance is not a legitimate or fair online casino. Don’t waste your time (or data) on their games. They do not honour winnings from their own promotions and use deceptive practices to avoid paying out.

10 June 2025
Rated 1 out of 5 stars

DO NOT PLAY HERE

After using free spins and playing through 45x's I was left with $452.00. My account said that I could redeem $116. I requested to redeem $100. Part of the verification was that I had to deposit $10 in Litecoin, which I did. It was accepted with the notice that I could request it back with my redemption. So that should have given me $126 to redeem. I stuck with the $100 figuring I'd spend the other $26 on their site. Well, they ended up sending me $13 in litecoin, $10 of which I had just deposited! So from $126, I won $3. I messaged them to see why that was and have yet to get any response. DO NOT DEPOSIT OR PLAY HERE!!! They are a joke!! I wouldn't give them 1 star if I did not have to!!

3 June 2025
Unprompted review
Rated 2 out of 5 stars

It's only been a week since I cashed…

It's only been a week since I cashed out $200 and the customer service person said it has been approved so 3 stars for now. It's not possible to have multiple accounts with enclave casinos unless you have multiple phone numbers. My old number already had an account and I had to change it to play here. Update it's now been a month and still nothing. They're saying I will get it by June 26th depending on my bank. I did a Bitcoin withdrawal

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Deposited $30, they took over $50...

Deposited $30, and they withdrew $51.76 from my bank account. Don't bother, they did this 3 times before I noticed. SCAM. Had to change my bank card number and surely they stopped taking small amounts from me as well with different names on the transactions. Buyer beware!

20 May 2025
Unprompted review
Rated 1 out of 5 stars

They don't want to pay out winnings

I played this casino for years. Upon hitting a fairly large win.. I submitted all the required documents set forth by this casino.. which in my opinion.. is extreme. Wire transfer was the only option for credit card deposits. So.they wanted all my banking info, for international transfers, utility bill, drivers license, copy of my credit card,.. AND.. a copy of my last bank statement. Fine. Didn't
like it.. but I sent it. Then. After a week.. they said they weren't going to except my bank for a wire transfer.. because of some questionable charges to my account. REALLY? now they are questioning how I spend my own money??? Told me to go open another checking account, that cant wont use this one. . anyway.. long story short. . Didn't get paid.. jump through hoops and they still won't pay. Don't waste your time. Loyalty means nothing to them, but I will continue writing reviews on this casino i if it means only one person doesn't get screwed like I did. BEWARE OF THIS CASINO!!!

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Plain and simple

Plain and simple, SCAM! Don't deposit, it's a one way street, they take your money and won't release any winnings......NONE!

I have a $2500 withdraw that's been pending for over three weeks. Contacted them several times, provided info needed to wire transfer.

Their new response is they need a pdf copy of my bank statement. It's a Freaking Scam.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

It’s all a scam

It’s all a scam, I’ve broken the play through on my deposits and they say I have an Invisible play through remaining. Won’t allow me to withdraw. Bonuses are NOT real. Took photos of the CS chat and also my in game account. DO NOT GO HERE. Bonuses are not real.

0 if I could

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Good casino

Good casino. Won and cashout 1400$ last month. Slow cashout and many times demanded the same document but cashout in final.

31 March 2025
Unprompted review
Rated 1 out of 5 stars

So what they don't tell you is if your…

So what they don't tell you is if your license is getting ready to expire cuz your birthday is coming up despite the fact that it's valid now up until your birthday and then you have to go renew it that you can't withdraw if it's 2 months out that it expires. And then guess what you can't get your wrist free Litecoin deposit back without another form of ID so good luck with that You just paid the casino $10 that you can never cash out on.. DO NOT PLAY AT INCLAVE CASINOS ...

ITS NOT RISK FREE LITECOIN DESPOSIT THAT YOU CAN GET BACK IF THERE'S A PROBLEM WITH THE ID. I HAVE A VALID ID UP UNTIL MY BIRTHDAY IN APRIL. SAID THEY NEED VALID ID . IT IS VALID .. SO THEY WONT GIVE ME THE WINNINGS NOR THE RISK FREE LITECOIN DESPOSIT BACK.
SCAM SCAM SCAM

23 March 2025
Unprompted review
Rated 1 out of 5 stars

Palace of Chance casino and it's sister…

Palace of Chance casino and it's sister casinos are absolutely cheating it's players. I have tried every style of gambling on the slots and on the keno platforms and I can tell you they will only take our money,,,and take it some more. I'm at lost for words in this one. Some casinos at least let you play. Ive had several instances where I've gotten absolutely nothing back. Big bets, little bets, fast play, slow play,changing everything up several times in a game. And what really peeves me is how they put 20 free spins a day in for a week and then put a huge playthrough on it and only let you cash out for 100 bucks if your one of the luckiest sons a guns in the planet. These online casinos need to be investigated big time. They definitely can change the outcome of any they chose. It's happened to me 2x that was completely undeniable.

24 February 2025
Unprompted review
Rated 1 out of 5 stars

0 Stars is not an option or I would…

0 Stars is not an option or I would have given them that. I used their 35 chance coupon and played one machine at 1 dollar a spin. Thirty-five spins later, not one time did I hit any kind of a bonus or free spins, nor did I win anything over the 1 dollar I had bet. If they are legit, their payout odds are horrible. Best online casino is The Money Factory I have won over 4000 there and have screenshots to prove it.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

DIRTY THIEVES

I won fair and square 1,795. I did not use their
" bonus money". The bonus money is their way to steal saying you didn't follow the terms. Once I submitted the withdrawal I a see a "manager withdrawal in transactions of 1,795!! That means the casino thieves withdraw ALL my winnings. The dirty slime STOLE every dime !! They gave me 90 chip as a free token, which now I won 395 out of that, But guess what - That money has not been paid either ! They even had the audacity to ask me for a copy of my lease. Yup I deposited bitcoin, took less then an hour. But these chumps say it takes 2 weeks to get it back,, And they won't do that even.. This is outright theft, I'm surprised the PALACE of NO Chance parasites still operate.

3 December 2024
Unprompted review

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