Palm Spas Reviews 208

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a company to deal with, after purchasing our hot tub last year during major house renovations its been nearly a year before we've had room to set it up, Palm Spa's have been there constantly to h... See more

Rated 4 out of 5 stars

Contacted palm spas about hot tube great customer service! Always responsive! Great quality hot tub with amazing sound system.and light features Would highly recommend anytime you need to know I just... See more

Rated 5 out of 5 stars

A bit late putting this review on but thats due to us enjoying our hot tub. Our experience with palm spas was first class from start to finish. We would like to thank everybody involved in supplying a... See more

Rated 4 out of 5 stars

Great service from day 1 of enquiry, to sale to delivery. Delivered all the way to Newquay and arrived when they said they would. Great advice on installation. Had a slight technical issue but spare p... See more

Company details

  1. Hot Tub Shop

Written by the company

Palm Spas Chesterfield offer a huge range of luxury hot tubs, swim spas and accessories in the UK and with nationwide delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ndw hot tubt…

Today Aaron and Billy fitted my new hot tub ,very happy with the service nothing g was too much trouble new their job well would definitely reccomend ,love the hot tub thankyou

18 July 2020
Unprompted review
Rated 5 out of 5 stars

great service from local and friendly business

my friend order a Corrado spa, so we to same company because he recommended that he had great service.the wait was worth it, rang up thursday says he could deliver it that day, but I wasnt in, great news came friday saying we can have it Saturday, arron and ben turned up Saturday afternoon,place it and gave me a little information on the hot tub how it works and the best way to keep care of it and explained the chemicals to. great service will recommend.

18 July 2020
Unprompted review
Rated 5 out of 5 stars

Very happy

I ordered my hot tub on Friday and it was delivered and installed on the following Tuesday. I’m really happy with it and the guys Arron and Ben who did the install were brilliant, they explained everything and went through all the tubs functions. Thank you palm spas.

14 July 2020
Unprompted review
Rated 5 out of 5 stars

Colada Hot Tub 32 amp version

We received our hot tub Wednesday and are thrilled. From ordering to installation we have been pleased with the service. Jordan & Lee delivered the tub and the damp Pembrokeshire weather did not help! They did a great job installing and were a credit to Palm Spas. Thankyou very much. We are enjoying it so much and the lights and speakers on it are great. Would recommend to anyone 😊

12 July 2020
Unprompted review
Rated 5 out of 5 stars

I feel like I’m living in a dream

Jordan and Lee delivered my palm spa colada yesterday and it’s absolutely perfect! I feel like I’m living in a dream! The boys were professional, confident within their role and were able to explain how everything worked and set up the tub for me. They knew this hot tub inside out and I am so glad I paid for the installation

9 July 2020
Unprompted review
Rated 5 out of 5 stars

Five Star Service

Great service from start to finish. We are absolutely delighted with our hot tub. Aaron and Jordan arrived on a very wet day in Scotland but that didn’t phase them. They are a credit to this company, they took the time to talk us through every detail of the hot tub and didn't leave until we were completely comfortable that all questions had been answered.

5 July 2020
Unprompted review
Rated 5 out of 5 stars

Great service all round

Really impressed with the quality of service, from first enquiry to final payment. Massive shout out to Shane and Billy who delivered my hot tub. Although faced with a less than straightforward installation they came up with a solution and with a bit of intuition and jiggery-pokery they produced a great result......hats off to them both👍

4 July 2020
Unprompted review
Rated 5 out of 5 stars

My partner suffers back problems and we…

My partner suffers back problems and we both chose to get a spa/hot tub to see if it would help. I would recommend these guys anytime the service was excellent and really can't thank them enough it wasn't a straight forward delivery but every step of the way from ordering to delivery was superb.

28 June 2020
Unprompted review
Rated 5 out of 5 stars

First Hot Tub

My husband is a paramedic and as you can imagine the last few months have been challenging ! We decided to buy our first hot tub to help him unwind. We narrowed it down to 2 models and asked Jamie for guidance . I then turned into a bit of a stalker but every stupid question was answered. We eventually decided to buy the Trident. It arrived a lot quicker than expected... so apologies Palm Spas for asking you to hold on to it whilst the patio was finished ! It arrived today and the team gave us a call when they were an hour away. They gave us a full tutorial and gave us lots of opportunities to ask questions. The hot tub is fabulous my only complaint is the day it arrived the weather turned but Palm Spas said they will pop the sun in post tomorrow 🤣🏝🍾🥂. ..huge thanks ..

27 June 2020
Unprompted review
Rated 5 out of 5 stars

Five Star Service

First class experience from initial phone call through to install.
I discussed my requirements with Jamie and placed my order, delivery date approached and as a result of the covid-19 problems it had been delayed, but after discussions an alternative tub was suggested, and delivered and installed two days later. The install guys were fantastic, explained everything in detail and did not leave until we were 100% confident with operation and chemical use. First class service and highly recommended.

25 June 2020
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. Great communication, fantastic price and hot tub has exceeded our expectations! Would definitely recommend for anybody looking to purchase a good quality hot tub!

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and after sales…

Excellent service and after sales support. Had installation and full set up with demonstrations from the team, nearly 12 months later and can’t fault it at all. Good for your spares too with accessories and filters. Can’t recommend highly enough. 5 star happy customer. Steve.

20 May 2020
Unprompted review
Rated 5 out of 5 stars

Great service so far!

Ordered my spa today - poor guy I spoke too had to answer a million and one questions, it was a nice straight forward order process, can’t wait to get my tub!

8 April 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Picked hot tub ordered hot tub 2 days recieved . Set up great customer service . Excellent value .would recommend palm spas for top Mark's. Recommended to other customers . Instant replies . Absolutely fantastic

13 March 2020
Unprompted review
Rated 5 out of 5 stars

This company will go the extra mile to…

This company will go the extra mile to do whatever they can to assist !i purchased my tub from these a year ago for my holiday property! My reviews have gone through the roof since installing this luxury piece of equipment at bryn hyfryd, north wales !!i highly recommend anyone thats potentially looking to purchase a tub to speak to these people!!very friendly customer service with excellent knowledge of their industry 😀

7 February 2020
Unprompted review
Rated 4 out of 5 stars

Contacted palm spas about hot tube…

Contacted palm spas about hot tube great customer service! Always responsive! Great quality hot tub with amazing sound system.and light features Would highly recommend anytime you need to know I just called no hassle 5 star service delivered within few days thanks palm spas stevie

5 February 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look