Pampelone Reviews 113

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

i really like the perle blush dress The color is beautiful and perfect for summer its super comfortable and easy to wear casully. My only minor issue is that the fit is slightly loose around that wais... See more

Company replied

Rated 1 out of 5 stars

This is a scam company. They sent a wrong, false item and don't response. The delivery took a month to receive a wrong item, that is horrible quality as well. Customer service was extremely rude when... See more

Rated 5 out of 5 stars

Lovely pieces, quality materials, good value for what you are getting. I’ve gotten 3 dresses for myself as well as a few pieces as gifts for others, and the feedback on the gifts have been every bit a... See more

Rated 1 out of 5 stars

I have never experienced such poor customer service. I purchased this dress June 18th, returned June 24th due to the quality being poor and cheaply made. The product did not fit the description at all... See more

Company details

  1. Clothing Shop

Written by the company

Inspired by the chic, elegant, and classic style of the French Riviera 🤍 Handmade in Bali, always ethical 🙏🏼


Contact info

3.2

Average

TrustScore 3 out of 5

113 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

I gave one star they actually deserve…

I gave one star they actually deserve a 0 rating .. the quality is crap .. I never use that word but it is crap.. they do not give refunds .. these people are crooks the sizing is off the fabric is horrible .. if you read anything about this company having any quality it's someone from within the company .. you may as well just burn your money .. they are literally stealing peoples money ... it's a huge fraud .. I read allot of exactly what I'm saying on the BBB Better Business Bureau website and no-one had anything good to say about his company ! After posting this review, Pampelone sent a reply. They want to offer me another piece of their inferior crap products in exchange for the crap they sent. So I'm supposed to believe that the new crap they're offering me is better than the old crap ! They should return my money and they would if they weren't the crooks that they are .. I'm working on exposing this company anyway I can to prevent others from making the mistake I made .. I have already spoken directly to many people I know and will continue to do so! I am in the process of putting together something on all my social media pages and will be asking all of my followers to share! Please people DO Not order from this company !

10 July 2024
Unprompted review
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Reply from Pampelone

so sorry you feel this way, we have so many happy customers. we have a concierge team that can help you find something we know you would love. maybe we can get you something from our 100% linen or cotton collections to try, would like to make you happy and change your experience xx

Rated 1 out of 5 stars

Good marketing, very very poor service and clothing

Fell for the marketing they do but very poor fabrics. Clothes smell like Indonesian kretek cigarettes. Bad fitting form, all loose
Around my chest. And on top the return site is unavailable. Clothes came in way too late,16 days after order. Seems € 300,- down the drain. Be very, very careful.

12 July 2024
Unprompted review
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Reply from Pampelone

hey didi, so sorry you didnt like the fit. i was shocked to read about the scent though, weve never had that complaint before :(
please ask for our concierge team via email so we can help you find something you will love. we can try a pure fabric (linen or cotton) vs a blend, and suggest the best silhouettes for your measurements for you to try xx

Rated 5 out of 5 stars

i really like the perle blush dress The color is beautiful and perfect for summer........

i really like the perle blush dress The color is beautiful and perfect for summer its super comfortable and easy to wear casully. My only minor issue is that the fit is slightly loose around that waist,but its still flattering overall. definitely a great additon to my wardrobe.

11 July 2024
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Reply from Pampelone

thank you! one of our biggest sellers this season

Rated 1 out of 5 stars

NO REFUNDS ONLY STORE CREDIT

NO REFUNDS. ONLY STORE CREDIT.
Please check their refund policy before ordering. I did not read it carefully enough - as they only accept returns for a store credit. This is not in line with the UK Consumer protection policies and frankly will ensure a great number of people do not buy from them again - not very smart.
Hugely disappointed and unfortunately agree with the other negative reviews here. There is no room for error with this company. Wrong fit or size? Too bad. Wrong colour? That's on you. Please please please be aware of their policy.
UPDATE 16/7/24 - I was successfully granted a refund today by the team, which is hugely appreciated.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Second times the charm…

My recent purchase is my second one with Pampelone. As a seamstress and interior designer...I have found both purchases worth my buck! I couldn't be happier with the fabric and quality.....thank you!

3 May 2024
Unprompted review
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Reply from Pampelone

this is so flattering, thank you! <3

Rated 1 out of 5 stars

Pampelone is a total joke

Pamplone is a total joke. You cannot reach them via phone, they hide behind email. The quality of their clothing is cheap; the fabrics are cheap. Beware. You have a 14 day window to return anything. We were not notified of the shipment and were away for 2 weeks to return home to the shoddy dress my wife had ordered. It looked nothing like what she saw online. They will not issue a refund on our AMEX. Only a store credit. Avoid them at all cost. Their website return links do not work nor do they issue the promised credit. They are a joke, joke, joke.

29 April 2024
Unprompted review
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Reply from Pampelone

hello! we offer a 14 window in which you can get an exchange, credit, or full refund. your return fell well outside of this window but we still wanted to offer you a full store credit so you can find something else. We also have a full concierge styling team who can help you find something you will love. Just email support@pampelone.com and we can help you right away xx

Rated 5 out of 5 stars

Happy Shopper!

Happy Repeat Shopper!
Easy to use website, fast shipping. Dresses fit great & are excellent quality
Will shop again!

15 April 2024
Unprompted review
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Reply from Pampelone

thank you!!

Rated 1 out of 5 stars

The quality control with this company…

The quality control with this company is terrible. They do not stand behind their products. I would never order from them again.

24 September 2023
Unprompted review
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Reply from Pampelone

so sorry you have had a bad experience :( we're not used to these kind of reviews, and would be more than happy to swop your purchase out for something else. our concierge styling team can chat to you and help find something we know you will love. just email us and we can help you right away xx

Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand! Have bought 5 or 6 items now and have been super happy with the quality, shipping times and customer service!

24 April 2024
Unprompted review
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Reply from Pampelone

LOVE this, so happy, thank you!

Rated 5 out of 5 stars

Exceptional quality

My recently bought dresses and lingerie are exceptional quality. Lovely items, will buy from Pampelone again.

11 August 2023
Unprompted review
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Reply from Pampelone

we loveee the lingerie too! so glad youre happy, thanks for sharing xx

Rated 5 out of 5 stars

Love love my new dress

Love love my new dress. Bought the Perle Midi Dress in black. I typically don’t write reviews but this is my favorite dress in my closet. If you are on the fence buy it. You won’t be disappointed.

6 September 2023
Unprompted review
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Reply from Pampelone

oh wow, flattered you left us this review, thanks debbie!

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