Like Panda, but a little snafu with renewal. I purchased 1 month ahead of time a 3 yr. panda dome advanced and downloaded etc. no problem. I thought when my old subscription was done this new one w... See more
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Review summary
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Reviews shaping this summary
It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more
Company replied
I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more
Company replied
once passwords sorted by help team setting up account easy.it takes a while to learn theapp features but generally very good
Company replied
Company details
Written by the company
Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.
SIMPLEXITY!
Written by the company
- Panda Security makes complex things simple
- Browse, buy or play safely with the best technology Panda Security.
Contact info
2600 LAKE LUCIEN DR., SUITE 115, FL 32751, Maitland, United States
- 800 603 4922 x 7015
- support@us.pandasecurity.com
- www.pandasecurity.com
4.0
Great
23k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Over 26 years of using Panda it has…
Over 26 years of using Panda it has successfully shielded me from any viruses or internet problems.
I have great respect for its vigilance & reliability. The wider functions also provide peace of mind for full protection.
2 June 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
easy to renew my subscription
easy to renew my subscription; never any issues with the performance as promised
1 May 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
Trust in Products and Customer Service
I did have some problems when I first became a customer and I eventually got their attention. It seems they listened and it has since become easier to use and install on a second pc.
Having an email facility is so important to communicate. Smart phones are quite useless and I would add 'WhatsApp' information often not received. I do not use a Smart phone for many reasons.
18 December 2025
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
I upgraded to Panda Dome Premium
I upgraded to Panda Dome Premium, it was not functioning correctly, called Panda Dome talked to a representative who works for AnyTech 365, he did a wellness check on my computer and indicated mnay problems with my computer. My computer is only four months old, with Panda Dome protecting it. Now Jaden starts his sales pitch, no time to consider the cost after hearing about the problems he explained. I took my computer to my local repair shop, they removed all of the AnyTech 365 downloads and reloaded Panda Dome Preium. This experience has adjusted my thoughts of Panda Security and whether I will continue as a customer
12 June 2026
Unprompted review
Reply from Panda Security
Hi there,
Thank you for taking the time to share your experience in such detail.
We’re very sorry to hear about the situation you encountered after upgrading to Panda Dome Premium, as well as your interaction with the support service. We understand how concerning it must have been to receive unexpected information about your device’s condition, especially considering it is a relatively new computer. We also recognize how uncomfortable it can feel to be presented with additional services without sufficient time to evaluate them.
At Panda Security, we strive to provide clear, transparent, and customer-focused support, and we regret that your experience did not reflect this. Your feedback regarding both the product performance and the support interaction is very valuable, and we will make sure it is reviewed internally.
We would really like to investigate your case further and clarify what may have happened, as well as ensure your current protection is working correctly. To do so, we kindly ask you to verify your review through Trustpilot and share your details with us. This will allow us to locate your account and provide you with personalized assistance.
Thank you again for your feedback — it helps us improve both our service and customer experience.
Timely annual reminder
Timely annual reminder, easy to use and renew, ongoing information and updates
17 May 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
Not good
Renewed my subscription in February 26. Payment taken by Cleverbridge. Payment for auto renewal again taken in April which I assumed to be for VPN however my VPN was cancelled as expired. Renewed it but activation code showed as not applicable to my account. NOT worth the bother
Panda contacted me following the review asking for more info and verification my review was genuine.
I have no intention to give detailed account in an open review but for clerity:
Cleverbridge took an automatic renewal payment for £19.99 0n 27/02/26 (ref No. 533260497-Activation code ends 395
On 20/05/26 again took auto renewal for £19.99 stating that product taken on 22/092/24 had expired and needed renewal.
Panda also stated my VPN (didn't know I had one) had expired in February 2026. I renewed the VPN 0n 13th May 2026. (invoice ends 8543) REF No ends9204. Received an activation code but when applied to my expired produce it stated not applicable........ Is this enough detail to accept mine was a genuine review
10 May 2026
Unprompted review
Reply from Panda Security
Hello,
We sincerely apologize for the confusion and inconvenience you have experienced with your subscription renewal and VPN activation. We fully understand the frustration that can arise from issues related to payments and service activation.
We would like to review your case in more detail so we can assist you and clarify what happened. To do so, we will request verification of your TP review. Once completed, we will be able to contact you directly and analyze all the information related to your account, charges, and activation code.
We apologize for the inconvenience and hope to help you resolve this as soon as possible.
Effective protection
Since I started using it, it has helped me a lot to avoid visiting pages that are dangerous; thanks to it, I am protected from someone stealing my personal information.
15 May 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
Good and simple procedures and always a…
Good and simple procedures and always a helping hand available on the phone and remote control.
12 May 2026
Unprompted review
Reply from Panda Security
Thank you for your feedback! 🐼 Panda Security
I had problems to instal the new…
I had problems to instal the new prodact, because it was impossible to erase all the old files, and I had to ask for help an expert to erased that files manually.
I am customer of "panda" protection product for at least 15 years and I am very content.
8 May 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you very much for sharing your experience and, above all, for trusting Panda for over 15 years. We’re glad to hear that you’re still satisfied with our protection.
We’re sorry for the difficulties you encountered while installing the new product, and we understand how frustrating it can be to have to manually delete old files to complete the process. We’ve taken note of your feedback so we can continue to improve the installation experience and make it easier for our users.
We sincerely appreciate your trust and loyalty over the years.
panda I bought panda dome never had any…
panda I bought panda dome never had any problems with it very good i have used panda for quite along time never had problems with it protects my computers.
11 May 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
Reply from Panda Security
Thank you!
The activation process is a bit…
The activation process is a bit confusing... and I still don't know if it's activated.
8 May 2026
Unprompted review
Reply from Panda Security
Thank you so much for your feedback! Your comments are very important to us as we continue to improve.
🐼 Panda Security
Easy and effective
It was easy to install. I have used it in the past, it works effectively.
7 May 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
you appear to have wiped out my face…
you appear to have wiped out my face recognition for google, and I am no longer able to use''steam '' gams ,they simply fail to load .
5 May 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback, and we’re sorry to hear about the issues you experienced after using the product.
We understand how frustrating it must be to encounter problems with facial recognition and Steam games not loading correctly. We would like to review your case in detail and help identify what may have happened.
To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your account email, license number, and contact details, so our team can investigate and assist you further.
Kind regards,
Panda Security Team
Convulated website
Convulated website. Ended up with two antvirus's
Still have not been re-imbursed,. Paypal is the way to go.
Early days yet to see how it all works.
The antivirus iseasy to use so wouldn't say no.
1 May 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback, and we’re sorry to hear about the confusion during the purchase process.
We understand how frustrating it can be to end up with two antivirus subscriptions and experience delays with the reimbursement. At the same time, we appreciate your positive comments about the usability of the product.
We would like to review your case in detail. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your account email, license number, and contact details, so our team can assist you further.
Kind regards,
Panda Security Team
Panda advanced…
I use panda advanced on my mobile and tablet and also on a lap top. I used to get a lot of nuisance phone calls until I turned on the call blocker that come with panda . I don't get any more nuisance phone calls . I trust panda to keep my devices safe and secure .
4 May 2026
Unprompted review
Reply from Panda Security
Thank you for choosing our product! 🐼 Panda Security
The process of moving to panda was easy…
The process of moving to panda was easy and your protections work I would strongly recommend your services to anyone wishing to change
4 May 2026
Unprompted review
Reply from Panda Security
Thank you for your review and for trusting our product!
🐼 Panda Security
I have send very important problem
I have send very important problem
Witch someone hacking me while I had already buy your protect !!!
Ι sent all the information in the company which support panda dome
29 April 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback, and we’re sorry to hear about your situation.
We understand how concerning this must be, especially when you expected to be protected. We would like to review your case in detail and check the information already sent to support.
To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your account email, license number, and contact details, so our team can investigate and assist you further.
Kind regards,
Panda Security Team
Not what it used to be...
My complaint is the customer service. Evidently this is outsourced to a third party called any-tech-365. I found them to be very high pressure sales oriented and did not focus on my basic question and provide a direct solution. Totally disappointed about this because 3-4 years ago this was not the case.
27 January 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration and regret that the support you received did not meet your expectations. Our goal is always to provide clear and helpful assistance focused on resolving our customers’ issues.
We appreciate you taking the time to share your comments, and we will forward them to the relevant teams for review.
Kind regards,
Panda Security Team
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