Panda Security  Reviews 

23,041
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers had a great experience with this company. Customers consistently praise the product's effectiveness, feeling secure during online activities and noting its long-term reliability in protecting systems from malware. Many highlight the software's user-friendly interface, ease of installation, and seamless background operation. Reviewers also appreciate the responsive and helpful customer service. However, some people experienced issues with subscription renewals, such as unexpected auto-renewals or account access problems. A few others found the product, particularly the VPN, did not always function as expected. Additionally, some customers reported dissatisfaction with customer service, citing unhelpful responses, being ignored, or encountering upsell attempts.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many praising its effectiveness in protecting... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of downloading, installing,... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the service as great, easy to deal... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some experiencing significant issues like... See more

Subscription

Consumers find subscription management to be ambiguous, with many reporting difficulties in turning off... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Like Panda, but a little snafu with renewal. I purchased 1 month ahead of time a 3 yr. panda dome advanced and downloaded etc. no problem. I thought when my old subscription was done this new one w... See more

Company replied

Rated 4 out of 5 stars

It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more

Company replied

Rated 4 out of 5 stars

I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more

Company replied

Rated 4 out of 5 stars

once passwords sorted by help team setting up account easy.it takes a while to learn theapp features but generally very good

Company replied


Company details

  1. Software company

Written by the company

Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.

SIMPLEXITY!

Written by the company

Panda Security makes complex things simple
Browse, buy or play safely with the best technology Panda Security.

Contact info

4.0

Great

TrustScore 4 out of 5

23k reviews

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No recent history of asking for reviews

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4.0

All reviews

(23,041)

764 reviews in the last 12 months

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Rated 3 out of 5 stars

Not what it used to be...

My complaint is the customer service. Evidently this is outsourced to a third party called any-tech-365. I found them to be very high pressure sales oriented and did not focus on my basic question and provide a direct solution. Totally disappointed about this because 3-4 years ago this was not the case.

27 January 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

We understand your frustration and regret that the support you received did not meet your expectations. Our goal is always to provide clear and helpful assistance focused on resolving our customers’ issues.

We appreciate you taking the time to share your comments, and we will forward them to the relevant teams for review.

Kind regards,
Panda Security Team

Rated 1 out of 5 stars

PANDA ANTIVIRUS DO NOT WORK AT WINDOWS XP

Gentlemen,

I need your help!

I purchased Panda Antivirus Essential to install on a Windows XP computer.

Since Panda Antivirus requires a pre-installation of Microsoft *.NET Framework,

I initially installed Version 4.0.

Then I ran the Panda Antivirus installation .exe file (PANDADE.exe).

And I entered the activation code that was provided to me.

The installation progresses and at a certain point the error message appears:
"An error occurred during the process and the task could not be completed successfully. Obtain the product by clicking the following button and restart the installation process."

So, I click the "Download" button and the system downloads a file called: PDE.EXE.

It starts an installation process displaying progress.

But in the end, Panda Antivirus is never installed.

Do you know how to solve this?

Thank you

27 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your detailed feedback, and we’re sorry to hear about the installation difficulties you experienced.

Please note that some product features and versions may have compatibility limitations with older operating systems such as Windows XP. However, we would like to review your case in detail and help you find a solution.

To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your account email, license number, and contact details, so our team can investigate and assist you further.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

Easy

Easy, effective, superb service. It is a great product.

29 April 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you! 🐼 Panda Security

Rated 5 out of 5 stars

Fast and easy process

Fast and easy process, plenty of choice helps you to decide which product is the one for you.

22 April 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you! 🐼 Panda Security

Rated 1 out of 5 stars

Be wary of Panda Security

Be wary of Panda Security. They outsource their billing (through Cleverbridge) and my experience has been that it is extremely difficult to get help with billing errors, and also to stop getting charged automatic renewals if you decide to discontinue their service.

14 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

We understand your concerns regarding billing and automatic renewals. Please note that billing services may be managed through trusted partners, but our goal is always to provide a clear and transparent process, as well as support when needed.

We take your comments seriously and will share them with the relevant teams to help improve the overall experience.

Kind regards,
Panda Security Team

Rated 2 out of 5 stars

i buy panda dome for three devise for…

i buy panda dome for three devise for one
year to try it but only 1 is working i try asking panda and was fobed off to the laptop i am very disable person so i an now thinking of changeing to another service

it was for two laptops and one phone

25 April 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We understand how frustrating this situation must be, especially when you are not able to use all your devices as expected. This is certainly not the experience we want to provide.

We would really like to review your case and help you get all your devices properly protected. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your account email, license number, and contact details, so our team can assist you as quickly and easily as possible.

Thank you for bringing this to our attention, and we hope to resolve this for you soon.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

The service is excellent.

The service, the technicians, are wonderful. They serve me with professionalism, knowledge, courtesy and a lot of patience. You are making my work and my life easier. Thank you very much.

15 April 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you! 🐼 Panda Security

Rated 1 out of 5 stars

every time i renew panda it takes many…

every time i renew panda it takes many phone calls to make it work this time it first e-mail said i requested a refund which i did not do. second e-mail said they took out my money from bank and they gave me a code to put in but it would not work so iguess i have a few phone calls to make so i can get it going again what a pain in the a--- every time i renew

2 April 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We understand how frustrating it must be to go through multiple steps and calls each time you renew, especially with conflicting messages about refunds and activation issues. This is not the experience we want to provide.

We would like to review your case in detail and help you get everything working properly as soon as possible. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your **account email, license number, and contact details**, so our team can investigate and assist you directly.

Thank you for bringing this to our attention.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

I have been using your antivirus and…

I have been using your antivirus and other security applications Panda Dome for many years, as they provide me with adequate antivirus protection and regular maintenance of my PC. The program is easy to use and affordable. I recommend it to users.

12 April 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you! 🐼 Panda Security

Rated 1 out of 5 stars

no vpn in dome premium at windows 8. No support ,no premium services

Before a few days i run the new update for panda dome premium.when i restart my pc all the options for panda vpn wich included in premium version
has gone,even the opions in menu.(the vpn in my android works normal with the same panda account )I have already reinstal the panda dome premium but
nothing changed .Now there is no any opion for vpn in my pc. My sysytem is windows 8.1 64 bit. when i phoned to pandas partner in my country,
they told me that they have no access in premium accounts .They said that i bought it in web in an other country shop and they have not the responsibility
for my problem.But they gave me an email to communicate only in english language.So i sent there my problem.I also fill a form with the problem(3 times untill today)after i conect in web to my panda account.No response.
There is no way to phone in an other country phone service because my pc have not phone apps and english is not my mother language.
So i used panda products more than 6 years.
I overlooked the vpn problems(disconnection,blocking from some pages,fake countries connection)until today .I paid for vpn and premium services and i didnt get them.
So I leave this companie product with bitter taste and move on with another more trustfull companie.Bye panda.
(last try .I tried to install the pandas free vpn separately, but before it activates, it is associated with my panda dome premium with no vpn account.So no solution the same results)
.
In 27 th of April panda support sent me an other version (it look like the older version with some features missing) to install that seems working ,but they say that -The latest version of Panda Dome cannot run on older Microsoft systems such as Windows Vista, Windows 7, or Windows 8.1.-.
So if you have older windows version avoid panda.

7 April 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback and for your loyalty over the past 6 years. We’re truly sorry to hear about your experience.

We understand how frustrating this situation must be, especially regarding the missing VPN features on your Windows device and the difficulties contacting support. This is not the experience we aim to provide.

Regarding your case, please note that some features, such as VPN, may have limitations depending on the operating system version. However, we would like to review your situation in detail to clarify what may have happened and help you find a solution.

To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your **account email, license number, and contact details**, so our team can investigate your case and assist you properly.

Thank you again for your feedback. We hope to have the opportunity to resolve this for you.

Kind regards,
Panda Security Team

Rated 4 out of 5 stars

Although the program is good

Although the program is good, for the older person a lot of the time you speak a different language, who knows you may get a lot more customers if you did this. We older people flit around until we find something we understand. I still have not got my phone onboard.

9 April 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you very much for your feedback, we really appreciate you sharing your experience with us.

We’re glad to hear you find the program good, and we’re sorry if some parts feel unclear or difficult to understand. We completely agree that software should be simple and easy to use for everyone, and your comments are very important in helping us improve.

Regarding your phone, we’d be happy to help you get it set up correctly. If you still need assistance, please don’t hesitate to contact our Support team, and they will guide you step by step.

Kind regards,
Panda Security Team

Rated 4 out of 5 stars

Easy

Easy, simple. Thanks por the advice before the date of expiration and for your offer.

26 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

¡Many thanks! 🐼 Panda Security

Rated 4 out of 5 stars

The product is OK

The product is OK. But the support, when someting troubles, is not that good.

16 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback.

We’re glad you find the product satisfactory, and we’re sorry that your experience with our Support team did not meet your expectations. We will share your comments internally to keep improving.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

Panda is a great antivirus

Panda is a great antivirus, and the ease of payment without the requirement to authorize automatic renewal were the reasons that motivated me to switch providers.

31 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you! 🐼 Panda Security

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