Panda Security  Reviews 

23,033
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness in providing security and protecting against viruses, with many feeling secure during online activities and banking transactions. The user experience is often highlighted as positive, with people finding the product easy to download, install, and use, often working unobtrusively in the background. Many consumers appreciate the efficient and personal customer service, noting that support staff are helpful, responsive, and knowledgeable in resolving issues. However, some customers also noted difficulties with the product, such as issues with VPN functionality, problems with setting up parental controls, or the product causing slow computer startup times. A few other people also felt that customer service could be problematic, citing experiences with unhelpful agents, language barriers, or being pressured to purchase additional services.

What people talk about most

Product

Consumers find the product to be ambiguous, with many expressing satisfaction with its performance, ease of... See more

User experience

People report positive experiences with user experience, highlighting the product's ease of installation,... See more

Service

Customers had ambiguous experiences with service, with many praising it as easy, effective, and superb,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the... See more

Subscription

Users describe ambiguous interactions with subscription, with some finding setup and subsequent subscriptions... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more

Company replied

Rated 4 out of 5 stars

I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more

Company replied

Rated 5 out of 5 stars

Panda scans make the others look like snails. Panda doesn't bombard you with advertisements. Norton is the worst bombarding you with advertisements to buy more products - if you don't the inte... See more

Company replied

Rated 5 out of 5 stars

So far, so good. Decent price and no stupid increase on renewal. Seems to do what you want unobtrusively and without constantly asking for more money for features that should be included, because they... See more

Company replied


Company details

  1. Software company

Written by the company

Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.

SIMPLEXITY!

Written by the company

Panda Security makes complex things simple
Browse, buy or play safely with the best technology Panda Security.

Contact info

4.0

Great

TrustScore 4 out of 5

23k reviews

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No recent history of asking for reviews

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4.0

All reviews

(23,033)

754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased panda dome with three…

I purchased panda dome with three licenses. I have only been able to install one. Their solution of calling that 365 Support is absolutely horrible.

18 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

We would like to review your case in detail and assist you further. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your customer ID, account email, and contact phone number, so our team can investigate and help you as soon as possible.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

I never ever have had an issue with…

I never ever have had an issue with performance. Panda does everything I need it to do for me with all the confidence I need!

1 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 1 out of 5 stars

unable to activate my account and no…

unable to activate my account and no help from you

21 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

We would like to review your case in detail and assist you further. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your customer ID, account email, and contact phone number, so our team can investigate and help you as soon as possible.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

Great antivirusprogram

Great antivirusprogram. Very easy to use and brows through all the settings and you dont get spam mail from PANDA.

4 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 3 out of 5 stars

Disappointing service to a new customer.

More than once I have asked for clarification for how I know that all 3 of my devices are actively covered and not just one that is displayed.. No reply!

12 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

We understand how important it is to have full visibility over the protection of your devices. We would like to review your case and clarify the status of your licenses.

To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including the email address associated with your account and your license number, so our team can check your devices and assist you accordingly.

Kind regards,
Panda Security Team

Rated 5 out of 5 stars

Great program

Great program, and works fine.

14 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

Good value for money

Good value for money! I think it's worth it to be a loyal client. No problem at all with spammers or hackers.

10 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

Thank you for your help getting me…

Thank you for your help getting me started as I was struggling to load the protection onto my laptop. Your staff were super helpful and very kindly explained everything very well so even I knew where I was going wrong. Thank you x

8 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 5 out of 5 stars

good solid program

my experience with panda is very good as i have been using panda free for quiet a while and it has served me very well , so i thought it was about time i upgraded to paying version for such a good program.

2 March 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 1 out of 5 stars

Don’t buy… they take your money and offer no support

I paid extra to use the vpn but I cannot sign in to use it. Used the online chat which made me unistall and reinstall don’t resolve issue and the online help desk stopped answering. Called for tech support he tried but said there was an issue on pandas side and he “put in a ticket” and said they’d get back to me with in 24 hours with no follow up response almost a week later.

I’ve had this product for a week now and haven’t been able to use it… what a rip off

24 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,

We’re very sorry to hear about your experience.

Please send us a private message with your email address and order reference number so we can investigate your case urgently and contact you directly to resolve this as soon as possible.

Kind regards,
The Panda Security Team

Rated 3 out of 5 stars

Sorry I mistake the account password but I should enter the password manager

Well I couldn1t download the password manage because appeared a page asking to login in my account but it didn't accepte my login but I entered my account panda several times in that day.So there must be an tecnical error of the site.

19 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 3 out of 5 stars

I have mixed feelings

I have mixed feelings. On the one hand, learning that my PC is full of malware is bad, but learning that the software I was proud of using isn't really protecting my PC has been too disappointing to express. I will renew my subscription, but I have already strted to look for alternatives that will really protect my PC. Thank you.

24 February 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Buenos días. Lamentamos lo sucedido. Te hemos pedido tus datos de contacto para ayudarte. Gracias, Panda Security

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