Attending a concert at the Eventim Apollo and still managed to book a parking space on the night with Parkbee - easy to book and pay, simple click to open barriers both coming and going. Only Complain... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Was looking for parking near the Eventim Apollo in London as I did not want to travel on public transport with the whole family on a Saturday. Managed to find this parking spot a minute away. Fai... See more
Excellent customer service , quick response and helpful , Thanks Emma
Company replied
Been using the Central car park in Liverpool for years and it was a reasonable price for a short stop to the city centre. In the last few months prices seem to have doubled making it as expensive a... See more
Company replied
Company details
Written by the company
ParkBee is on a mission. City streets are filled with parked cars, while off-street parking spaces remain empty. Together, we can change that. We’re building a dense digital network of off-street parking locations, optimising underutilised spaces and making parking more convenient and affordable. We help drivers find, reserve or subscribe to their perfect parking space. Whatever your need, we have the space for you.
Contact info
Mr.Treublaan 7, 1097 DP, Amsterdam, Netherlands
- 085 888 0786
- support@parkbee.com
- parkbee.com
3.9
Great
10K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Gold medal for an abysmal user…
Gold medal for an abysmal user experience. Need to book on a web page, then access through an app which routinely does not work. Customer service team takes days to get back to you which is useless in an urgent situation. Truly the worst customer experience I have ever had the misfortune of experiencing. Avoid at all costs.
9 January 2026
Unprompted review
Reply from ParkBee
Hi Dan,
We're truly sorry to hear about your experience. Your feedback is important to us, and we would like to address your concerns. Please reach out to our customer support team at support@parkbee.com, so we can better understand the issues you faced and work towards a resolution. We appreciate your time in bringing this to our attention.
Sincerely,
Team ParkBee
Terrible customer support
Terrible customer support. I've used the app for about 2 years now and whenever issues have happened, which are honestly too frequent, I've needed to resolve the issues myself. The latest issue was with the booking not appearing at all in my account after paying and then not being able to edit the booking to reschedule...instead of refunding me the full amount, they refunded it partially, which I truly believe is unethical.
I would also say that some of the locations need better descriptions. Some of the parking places are incredibly shady and would not feel comfortable sending my partner to alone.
Put your money towards another company that's more reliable, has better customer service and is a better product overall. It's a great concept, but not reliable whatsoever.
4 January 2026
Unprompted review
Reply from ParkBee
Hi Alexander, thank you for taking the time to share your experience and for using ParkBee over the past two years. We’re genuinely sorry to hear that recurring issues and your recent booking experience have left you feeling unsupported and disappointed. That’s not the experience we want to provide.
Problems with bookings not appearing correctly, difficulties editing reservations, and partial refunds are taken seriously, and we understand why this would feel unfair. Your feedback about customer support responsiveness and the need to resolve issues on your own is especially important and will be shared internally for review and improvement.
If you’d like us to review your recent reservation and refund in more detail, please contact our support team at support@parkbee.com with your booking details. We’d be happy to look into this further.
- Team ParkBee
Don’t expect any help if anything goes…
Don’t expect any help if anything goes wrong. There is no way to get in contact with them, if there is something wrong with your booking. I try to reach out through WhatsApp and email but to no avail. Spend your money elsewhere.
2 January 2026
Unprompted review
Reply from ParkBee
Hi Mariana, thank you for your review. We’re sorry to hear that you had difficulty reaching our support team when you needed help. That’s certainly not the experience we aim to provide.
We’d like to look into this and assist you further. Please contact us at support@parkbee.com with your booking details, and we’ll make sure your message is reviewed as soon as possible.
- Team ParkBee
Completely unreliable. Never again
Reserved a spot a week in advance at Van Bylandt Huis in The Hague. On arrival, there were zero ParkBee spaces available, even though many spots were empty. The app forbids parking anywhere else. Support was useless, just an AI chatbot telling us to sort it out ourselves. Completely unreliable. First time using. Never again.
13 December 2025
Unprompted review
Reply from ParkBee
Hi Joao, thank you for your review.
We're sorry to hear that there was no space available at the time of your reservation. That's certainly not the experience we want to offer, and we'd like to resolve this for you. Would you please send an email to support@parkbee.com? We'll be happy to see if we can do anything for you.
- Team ParkBee
Beware of extra charges
I booked to leave at 11am and left earlier at 9.30am. When I got home I had a message that I was still parked in the car park at 1.30pm. The only way I could stop the session was by paying an extra £13.33 for being parking that I was not their for. I used the app to try and get help but after AI chat didn't help I was supposed to be passed onto a human representative but no one responded.
2 December 2025
Unprompted review
Reply from ParkBee
Hi Steve, thank you for your review.
We’re sorry to hear about the issue with your session. Leaving early and still being charged is understandably frustrating. This definitely shouldn’t happen.
If you email us your booking details at support@parkbee.com, we’ll review what went wrong and refund any incorrect charges. We’ll also look into why you didn’t get through to a representative, as that’s not the experience we aim to provide.
Thanks for letting us know, and our apologies for the inconvenience.
-Team ParkBee
AVOID!!! AVOID!! AVOID!!
Used this company to pre pay for parking when attending a concert in Hammersmith, Eventim Apollo. What I thought was a great, straight forward experience has ended in me having a parking ticket. I appealed this of course as I had paid £23 for parking already at Novotel hotel. Couple weeks passed and I received the parking ticket, after my appeal had been looked at it turns out Parkbee do NOT have the authority to be charging these spaces out, only the parking operator named on the signs at the hotel which is ‘YourParkingSpace’. Parkbee customer service had the audacity to say they would appeal for me too as I had paid yet didn’t even contact the company that had sent the parking fine! If you’re leaving a good review straight away, wait a few weeks to see if a lovely parking fine turns up on your door step! Oh and ParkBee do not bother responding to this with your automated responses - do better you scammers!
6 November 2025
Unprompted review
Reply from ParkBee
Hi Lauren, thank you for your review.
We’re sorry to hear about your experience, receiving a fine after pre-booking parking is incredibly frustrating. This isn’t the experience we want for our users.
It sounds like there may have been an issue with enforcement by the local operator. If you send us your booking details and PCN number at support@parkbee.com, we’ll review the case again and see how we can assist you further.
Thanks for bringing this to our attention, and again, our apologies for the inconvenience.
- Team ParkBee
Attending a concert at the Eventim…
Attending a concert at the Eventim Apollo and still managed to book a parking space on the night with Parkbee - easy to book and pay, simple click to open barriers both coming and going. Only Complaint was that the parking spaces in the hotel were impossibly small.
21 November 2025
Unprompted review
I would NOT recommend this company
I would NOT recommend this company, I parked my car for a 2 week holiday and collect my car yesterday, it had a massive scratch on the side of my car when I collected it!! The company cover theirselves with the terms and conditions. I wish I read the reviews before I booked, lesson learnt!! Also they charge an extra £12 on the day to take you to and from the airport. This was not stated when I booked. Beware!!
9 November 2025
Unprompted review
Reply from ParkBee
Hi Jackie, thank you for your review.
I’m really sorry to hear about your experience. That’s definitely not the feeling we want anyone to leave with.
I do want to clarify that parking is always at your own risk. Because of this, and as stated in our terms and conditions, we unfortunately can’t take responsibility for the damage. Still, I completely understand how frustrating it must be to discover a scratch after returning from your trip.
Regarding the extra £12 you mentioned: this is not a ParkBee fee. We don’t offer airport transfers, shuttles, or any additional on-site charges, so it sounds like this may have been a service from another provider. We’re happy to look into that with you to clear things up.
If you could share your booking details with us via support@parkbee.com, we’ll gladly review everything.
- Team ParkBee
Avoid booking via ParkBee
I had an active booking with ParkBee, yet I was left completely stranded and stressed. Despite multiple urgent messages explaining I was blocking others and missing my appointment, no one responded or called back. The lack of communication and support is unacceptable — especially when the situation was urgent and time-sensitive.
I paid for a service that failed entirely, and there was zero accountability or real-time help. Extremely disappointing and unacceptable experience.
26 October 2025
Unprompted review
Reply from ParkBee
Hi Rahul, thank you for your review. We’re really sorry to hear about your experience. This is absolutely not the level of service we aim to provide. We understand how stressful it must have been to be stuck without support, especially during an urgent situation, and we sincerely apologise for the inconvenience caused.
We’d like to look into what happened and make this right. Could you please email us at support@parkbee.com
with your booking details? That way we can investigate the issue and follow up with you directly.
Thank you for bringing this to our attention. We hope to resolve this for you as soon as possible.
- Team ParkBee
Stay clear from any off their sites
Stay clear from any off their sites. You pay for parking and then they send you a fine ?! Then you dispute it and they ignore it and then send you a debt recovery letter. Don’t believe me !! Read the internet.
3 November 2025
Unprompted review
Reply from ParkBee
Hi John, thank you for the review.
We are very sorry to hear that you received a fine, despite your booking. Could you please send an email to support@parkbee.com? We would like to investigate this issue and resolve this for you. Many thanks in advance!
- Team ParkBee
Extremely Disappointing Experience
Extremely Disappointing Experience – No Support, No Refund, Don’t trust
I booked a parking spot via ParkBee for an important meeting, but the gate wouldn’t open no matter what I tried. I repeatedly called customer support — no one answered, even though it was two hours before their closing time. Two days later, still no reply.
I had to find another parking space and pay again, and my original payment hasn’t been refunded. No apology, no compensation, no accountability.
This brand is unreliable and unresponsive — I strongly advise not to risk your time or money with them.
29 October 2025
Unprompted review
Reply from ParkBee
Hi Armin, thank you for your review.
We’re very sorry to hear about your experience. We completely understand how disappointing this must have been, especially before an important meeting.
Please contact us directly at support@parkbee.com with your booking details so we can review your case and make this right.
Thank you for your feedback. It helps us improve our service and communication.
- Team ParkBee
Brussels Client Service - they just collect the money but don't provide any service
I can comment on the service in Brussels: they overbook spaces, there are far fewer spaces than the system shows when you make a reservation, and because of this, my car's windshield wiper was broken in the parking garage. When I first contacted customer service on WhatsApp and then by email (because, of course, they don't provide a phone number), I received a meaningless response 24 hours later. Another 24 hours have passed and I still have nowhere to leave my car, no one to repair my broken windshield wiper, and no one is responding, even though I wrote to them on their website. And parking on the street costs money. This is either a team of scammers or if something goes wrong, they don't respond. If it would be possible, I would give 0 not 1 star.
26 October 2025
Unprompted review
Reply from ParkBee
Hi Zsuzsa, thank you for the review.
We’re very sorry to hear about your experience in Brussels and completely understand your frustration. This is of course not the experience we want anyone to have when parking with us.
We can confirm that our team is already in direct contact with you via email to look into this further and support you.
Thank you for bringing this to our attention. Your feedback helps us improve both our communication and the reliability of our partner locations.
- Team ParkBee
These people are scammers
These people are scammers. We parked and then paid online and when trying to open the gate to leave it wasn’t opening! we called their contact number 10 times and no answer. we had to wait for someone to leave and sneak right behind them
20 October 2025
Unprompted review
Reply from ParkBee
Hi Rasha, thank you for your review.
We’re really sorry to hear about your experience. That sounds incredibly frustrating and absolutely not the way it should go. If the gate didn’t open and you couldn’t reach us by phone, that’s something we definitely want to investigate right away.
Please reach out to us at support@parkbee.com with your booking details so we can look into what went wrong and make it right for you. We want to ensure you can always enter and exit smoothly, and your feedback helps us improve our service and accessibility.
- Team ParkBee
PARASITIC NIGHTMARE
ParkBee, you absolute joke of a company. I have NEVER dealt with anything so infuriatingly broken in my life. I always pay. I always leave on time. And yet, like clockwork, the fines arrive. Every. Single. Time. And your excuse?
“Whilst ParkBee was producing a valid online booking it was not communicating to our back office…”
Oh, how reassuring.
Your so-called “appeal process” is absolute hell. And your customer service? A cosmic void. You might as well shout into a drain. You can feel your life force leaving your body as you type another “please see attached proof of payment” email that will be ignored for weeks.
17 October 2025
Unprompted review
Reply from ParkBee
Hi, thank you for your review.
We’re really sorry to hear about your experience and completely understand how frustrating this must feel, especially when you’ve done everything right. This is absolutely not the experience we want anyone to have with ParkBee.
It sounds like there may have been a technical issue with how your booking details were shared with the location’s system. We’d like to get this resolved for you as quickly as possible. Could you please reach out to us at support@parkbee.com with your booking and fine details?
We truly appreciate you taking the time to share this feedback. It helps us improve both our systems and our service.
- Team ParkBee
No help when space is wrongly taken
Booked a space the morning I was planning to use it, came to my assigned spot to find another person parked there. Tried calling the support line which disconnected 3 times, when I finally got through they asked for the license plate and told me it wasn't a customer of theirs so they couldn't contact them. I understood and asked if I could get a replacement space to park in which they did offer to me... for a discount. I refused to pay again and asked for a refund and they told me I had to go through the app, so I did and it was then rejected as my arrival time had already passed. Shocking service, will not be using again.
6 September 2025
Unprompted review
Reply from ParkBee
Hi Alex, thank you for your review. We’re very sorry to hear that you couldn’t park at your booked spot. In such cases, you are entitled to a refund. Could you please contact us at support@parkbee.com? We’d like to review who you spoke to, investigate the situation further, and ensure your costs are refunded.
- Team ParkBee
Very good and useful website showing…
Very good and useful website showing real time parking space vacancy. The point is , when I visit one of the carpark listed on the web site, I could not find any Parkbee QR code and have to pay by other means.
1 October 2025
Unprompted review
Paid for space and got £100 fine a week…
Paid for space and got £100 fine a week later!
21 September 2025
Unprompted review
Reply from ParkBee
Hi, thank you for your review. We are very sorry to hear that you received a fine, even though you paid for parking. Could you please email us through support@parkbee.com? We would like to help you in getting the parking charge canceled. Thank you! - Team ParkBee
Do not use!
Do not use. Booked and paid for a parking space in a Q-Park car park in Manchester. Arrived, number plate not recognised, unable to scan QR code and on speaking to car park attendant no booking was made with my registration number. Emailed Parkbee the following day regarding the issue and did not even get a reply.
20 September 2025
Unprompted review
Reply from ParkBee
Hi Martin,
Thank you for sharing your review.
We’re very sorry to hear that you weren’t able to park despite having a booking. We have located your email and will prioritise your case. Our team will work to resolve this with you as soon as possible.
Our sincere apologies for the inconvenience caused.
– Team ParkBee
Such a poor company
Such a poor company. Parking was paid for and despite assurances no spaces at the location reserved for me. I then received a fine from parkingeye, citing thatbi had no paid for parking, when proof of parking was supplied. Despite proof of payment , parkbee were no help at all, sending the same standard messages all the time. Nothing but stress has been caused. I would advise against ever using parkbee .
2 September 2025
Unprompted review
Reply from ParkBee
Hi Robert,
Thank you for sharing your feedback. We're really sorry to hear about your experience. We completely understand how frustrating it must have been to have paid for parking, only to face a fine and feel unsupported in resolving the issue.
This is certainly not the experience we want for our users. While we do our best to assist with incorrect fines, there are situations where we unfortunately don’t have direct control over third-party issuers such as ParkingEye. That said, we always aim to provide clear guidance and support throughout the process.
If you’re still facing issues with this fine, we’d be happy to take another look and help where possible. Could you please reach out to us again via support@parkbee.com with your payment proof and any communication you’ve received about the fine?
Thank you in advance.
- Team ParkBee
Avoid - please don't bother
Avoid at all costs, check out other reviews to see it's not just me!
Terrible experience, damaged car and rude staff who went onto refuse insurance details despite claiming (then retracting) that he was the manager.
The cars are boxed in to such a degree they are touching each other.
The vehicle they use to take you to the airport was dirty with broken plastic internal fittings, some held with sellotape and they rattle.
When you try and speak with them to update your location for arrival and departure, they are rude and unclear with instructions. Customer communication is non existent and the attitude was appalling.
31 August 2025
Unprompted review
Reply from ParkBee
Hi Rachel,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience. We completely understand how upsetting it must have been to deal with damage to your car, unclear communication, and an unpleasant interaction with staff.
We would like to clarify that the shuttle service to and from the airport is not operated by ParkBee, so unfortunately we do not have direct influence over that part of the experience. That said, we take your feedback very seriously and would like to investigate who assisted you so we can address this with them.
Could you please share more details with us via support@parkbee.com? This helps us with investigating the issue en help you further.
Your experience is very important to us, and we would like the chance to make this right.
- Team ParkBee
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