ParkBee Reviews 10,044

Used the QR scan to start parking. Screen asked if this was our car and said yes. Ended session and paid as evidenced on bank statement.
Park B had no payment recorded for our car and suggested we entered the reg incorrectly.
Appeal ended with it's our fault and not their software. No further appeal open. They don't subscribe to the ombudsman scheme but one for private car parks. If you choose to appeal then the offer of a reduced fine is removed. Totally unfair. Apparently to cover their admin costs when we did nothing wrong. Will never trust this incompetent car park and operator again.
Clicked their link to pay online but link broken hmm another fault!

Would be less than 1 start if available. Booked 1 night (in April) for parking in Edinburgh on Aug 24th. Charged less than £12 - thought I’d got a bargain.
Arrived in Edinburgh for the booking, no spaces available - another car arrived 2 mins later to find same issue. Phoned ParkBee and was directed to another parking slot and told to ring when I arrived for them to sort it. Arrived, rang again - told there was no chance of my parking there and that the person who’d sent me there ‘must have been on her 1st day on the job’. Sent to yet another parking place and told to ring when got there. Did so again, and managed to get in (having missed a show at the Fringe by this point. Queried whether this park would just take the place of my original booking - no response. Arrive back to pick the car up this morning, charged £35 - no sign of any refund for original charge either - utter shambles of a company!!!

Extremely overpriced, 76€ for 4 days of parking at my own apartment parking area

I booked car park with Park Bee on 12.06.2025 from 17:30 to 23:59, but upon arrival at 17:40, I found the gate locked with a padlock and was unable to access the car park. I called their helpline, and the representative informed me that the reservation could only be cancelled. She could not explain why the gate was locked, as it was supposed to be open.
This situation caused me a great deal of stress. I had driven over two hours to attend a concert, and due to the unexpected problem, I had to drive around looking for alternative parking. There were no secure options nearby, and I ended up leaving my car on the street in an unprotected area, while having valuable items inside. I also arrived late to the event as a result. While the company did refund my payment and offered a 50% discount for a future booking, the overall experience was disappointing enough that I won't be using their services again. Hopefully, they improve their service for others.

Been using the Central car park in Liverpool for years and it was a reasonable price for a short stop to the city centre.

In the last few months prices seem to have doubled making it as expensive as all other car parks. There used to be plenty of spaces but now there’ll be many more. Pure greed - just like the city council

My second experience in the awful ParkBee car park under the Royal Garden Hotel, Kensington, London. I should have been warned after my first experience nearly two years ago now (see previous review, August 2023).

This time I thought I would play it safe by not bothering with the online prebooking, and instead just turning up, getting a ticket and paying (prebooking didn’t save any money anyway). Disaster: the conventional ticket machines are now gone, replaced by a QR code and no other option for anything. So you’re stuck in front of a closed barrier, with fellow parkers piling up behind on the tight spiral entry ramp, with just a QR code for company.

What genius decided that a mobile phone should be the only way of gaining entry and paying for an underground carpark where there is, almost by definition, no mobile signal? Advice in the small print of the notices was to try the hotel’s wifi. This barely made it down to level -2, and when it did it connected but with ‘no internet connection’. On about the fifth connection attempt, the second mobile phone and having to get out of the car entirely, a weak connection was established. After two attempts to enter the mobile number (the first was ‘not in the required format’ – needless to say the required format was not specified and required guesswork) the website decided its most important function was not to let me into the carpark, but to check I was not a robot. This task it performed with gusto – I counted seven consecutive screens where I had to count cars, cycles and buses all in a dingy corner of the carpark, on a small phone screen. Eventually I passed the test, by some miracle the confirmation code got through to the phone, the barrier rose and I scrambled back into the car to advance and let the next poor customer attempt the same ritual (he took even longer than I did to gain admittance).

The only efficient function the website performed was, unsurprisingly, taking the payment. But then, naturally, although we then presented at the exit barrier well within the 15 minute allotted time, it would not open. Eventually we raised a human being on the exit intercom, and managed to leave.

Awful, awful, awful. Mr Treublaan and his company should hang their heads in shame for not realising the obvious: that a tech parking solution that might have looked good when brainstormed by some trendy Amsterdam tech bros is highly likely to fall apart when faced with the reality of a dingy London underground carpark, as indeed it did.

Do not use ParkBee!

I used ParkBee to book a space to park while taking my boys to watch a rugby match in London with my family.

When we arrived the carpark was locked with no means of access and no staff on the gate. I phoned ParkBee for help and they said all they could do was cancel my booking. Stuck in a very busy part of London with a timeline to meet the rest of my family nowhere to park, I asked them what I was supposed to do now; they told me this was my problem. In the end I had pay more money to park much further from the stadium and was late for the game and meeting my family.

I emailed their customer service address twice to complain about my experience but both emails have been ignored. It has been over 2 months now and they continue to ignore me. I will not use ParkBee again and would strongly advise others against using it too!

Never use park bee. I used it for parking this morning and this afternoon I’ve got fraudulent activity on my account that I’ve had for 7 years with not 1 issue

Was looking for parking near the Eventim Apollo in London as I did not want to travel on public transport with the whole family on a Saturday. Managed to find this parking spot a minute away. Fairly easy to find, although I initially missed the turn off for the car park as it is located right beside a bus stop (bus had blocked the parking sign), turned round and found it ok.
Entering in to the car park was straight forward as I had downloaded the app. Just click to say I had arrived and the gate opened. Plenty of spaces to choose from although it is a small car park.
We had to leave the carpark for a period of time and then needed to come back. I had checked in advance and had been advised that you can leave and enter up to 20 times! (UK firms take note) allowing for greater flexibility of the long booking I had made (over 12 hours - this was still cheaper than TFL).
When I needed to leave I called the number and the rep opened the gate remotely after confirming my booking details, rep advised to call back a minute before we were due to re enter the car park. When we called back to advise we returned, booking details were checked and the gate opened and we were let back in. No issues at all.
The reps (not sure if it was the same one) were friendly and helpful and spoke fluent English (contrary to other reviews).
All in all, a good experience, - I wont be deleting the app just in case I need to book in London for the future.

Everything operated smoothly. This is my second time using Parkbee and it's reliable, seamless, and efficient.

Half witted app. Doesn't have a pay facility. Has it ever been tested?

I wish it’s not much dark

We recently booked a car park space for a destination in London. When we arrived, the car park gate would not open. Whilst trying to re open the barrier on the app .. again .. and again, cars behind me were piling up and due to the nature of the car park with one entrance down an extremely windy road underground meant I had no choice but to take a ticket from the machine. Once I contacted customer service, they did not want to issue refund after explaining the registration was not recognised and I had now been forced to take a ticket. I was transferred to another member of staff who explained that she could not understand me and she doesn’t speak English, she is from the Netherlands. I asked if she could transfer me back to another member of staff to resolve and she said she couldn’t. I phoned back and eventually spoke to a member of staff that agreed to refund my ticket however I then had to pay the parking fee which was £15 more than what I had paid through Parkbee. Not a good experience and definitely will be avoiding in the future. Payment machines also not working, asked to go to reception to pay and reception explained they can’t take payment as third party. STRESSFUL!

All day parking they sell you isn't all day. As I found when a parking fine came through the post. Read the small print.

I have used ParkBee for overseas driving trips for several years and always had great service, booking parking in several European cities with no problem. But I have a problem now with a booking coming up next month and I can't get anybody in customer support to answer my emails. 3 days of emails have gone unanswered and when I tried WhatsApp, their bot put me through to the helpdesk but again, nobody picked up the message. I wonder if they have become bigger and their support team haven't kept up?

I parked for 1 hour and 1 day later they are tying to charge me £14 . If the system is so good it would know when I left. If I was an old person without Internet experiences they would be continuing with charge. Liverpool Centre. Not happy . I complained and they said so far no other charges but we shall see

Worst experience ever!! Avoid using this company if you are in the UK, I spoke with the customer service and their response was we are in Netherlands, in here you can go out and come in to the parking as many times as you want in the UK might be different you need to speak with CityPark (which they told me that I had to liaise with ParkBee as this was a third party booking). Also, when speaking with Customer Service they told me that they could not locate my reservation, which was really concerning as I have an invoice where I paid for my parking spot. Lastly, just to show you how bad this company is and particularly the customer service department I had to call 3 times as the agent (which was the same one the 3 times I called) hung up me the 3 times, I also asked to pass the supervisor and he did not want to pass me and did not want to help, he only wanted to hung up as he told me that he was busy with other things.

Again, be careful making a booking with them particularly if you are making a monthly booking as if anything wrong happens they will mention you to contact the partner, and the partner will tell you that the booking was done via ParkBee, so you end up a tedious circle where no one helps you.

I recently had the displeasure of pre-booking a spot at ParkBee’s Westminster car park for a meeting on Victoria Street. While the car park was easy to find, the instructions provided did not correspond to what was required to access the car park. To open the first gate, you need to press a button located at the other side of the gate by exiting the vehicle, walking up some stairs on the left, and reaching down to press the button. This setup is far from ideal for anyone with disabilities or back/knee injuries. After passing through the gate, the next challenge is a shutter that guards access to the car park. This is accessed remotely via the "open pedestrian door" button on your phone. Although it worked initially, gaining entry into the car park was just the beginning of my troubles.

I briefly left my car to have lunch, and upon returning, found the entrance shutters would not open. I contacted customer service, who tried to remotely open the shutters but were unsuccessful. They said they would perform a hard reset, which would take up to 30 minutes. After waiting 40 minutes with no progress, an O2 van finally arrived to resolve the issue. However, I was now very late for my meeting.

Following my meeting, the shutters once again would not open. Customer service attempted to remotely open them, but failed once more. They offered to pay for an Uber home, but since I live over 100 miles away, this was not a viable solution. Furthermore, they couldn’t confirm if they would cover the cost of my return trip the next day. After waiting two hours, I was fortunate enough to encounter someone who came to visit their office in the building and helped me access the car park using a keypad code. It's worth noting that this car park is shared with a building that has shared offices, but no one was there that day. ParkBee advertises a reception area to assist with car park access, but this was not present.

This was the worst experience I've ever had with pre-booking a car park. I strongly advise using Q-Park, which, although more expensive, is staffed and reliable. Good luck if you decide to use ParkBee Westminster.

Excellent service and great parking experience