ParkBee Reviews 

These people are scammers. We parked and then paid online and when trying to open the gate to leave it wasn’t opening! we called their contact number 10 times and no answer. we had to wait for someone to leave and sneak right behind them

ParkBee, you absolute joke of a company. I have NEVER dealt with anything so infuriatingly broken in my life. I always pay. I always leave on time. And yet, like clockwork, the fines arrive. Every. Single. Time. And your excuse?

“Whilst ParkBee was producing a valid online booking it was not communicating to our back office…”

Oh, how reassuring.

Your so-called “appeal process” is absolute hell. And your customer service? A cosmic void. You might as well shout into a drain. You can feel your life force leaving your body as you type another “please see attached proof of payment” email that will be ignored for weeks.

Booked a space the morning I was planning to use it, came to my assigned spot to find another person parked there. Tried calling the support line which disconnected 3 times, when I finally got through they asked for the license plate and told me it wasn't a customer of theirs so they couldn't contact them. I understood and asked if I could get a replacement space to park in which they did offer to me... for a discount. I refused to pay again and asked for a refund and they told me I had to go through the app, so I did and it was then rejected as my arrival time had already passed. Shocking service, will not be using again.

Very good and useful website showing real time parking space vacancy. The point is , when I visit one of the carpark listed on the web site, I could not find any Parkbee QR code and have to pay by other means.

Paid for space and got £100 fine a week later!

Do not use. Booked and paid for a parking space in a Q-Park car park in Manchester. Arrived, number plate not recognised, unable to scan QR code and on speaking to car park attendant no booking was made with my registration number. Emailed Parkbee the following day regarding the issue and did not even get a reply.

Such a poor company. Parking was paid for and despite assurances no spaces at the location reserved for me. I then received a fine from parkingeye, citing thatbi had no paid for parking, when proof of parking was supplied. Despite proof of payment , parkbee were no help at all, sending the same standard messages all the time. Nothing but stress has been caused. I would advise against ever using parkbee .

Avoid at all costs, check out other reviews to see it's not just me!

Terrible experience, damaged car and rude staff who went onto refuse insurance details despite claiming (then retracting) that he was the manager.
The cars are boxed in to such a degree they are touching each other.
The vehicle they use to take you to the airport was dirty with broken plastic internal fittings, some held with sellotape and they rattle.
When you try and speak with them to update your location for arrival and departure, they are rude and unclear with instructions. Customer communication is non existent and the attitude was appalling.

Used the QR scan to start parking. Screen asked if this was our car and said yes. Ended session and paid as evidenced on bank statement.
Park B had no payment recorded for our car and suggested we entered the reg incorrectly.
Appeal ended with it's our fault and not their software. No further appeal open. They don't subscribe to the ombudsman scheme but one for private car parks. If you choose to appeal then the offer of a reduced fine is removed. Totally unfair. Apparently to cover their admin costs when we did nothing wrong. Will never trust this incompetent car park and operator again.
Clicked their link to pay online but link broken hmm another fault!

Would be less than 1 start if available. Booked 1 night (in April) for parking in Edinburgh on Aug 24th. Charged less than £12 - thought I’d got a bargain.
Arrived in Edinburgh for the booking, no spaces available - another car arrived 2 mins later to find same issue. Phoned ParkBee and was directed to another parking slot and told to ring when I arrived for them to sort it. Arrived, rang again - told there was no chance of my parking there and that the person who’d sent me there ‘must have been on her 1st day on the job’. Sent to yet another parking place and told to ring when got there. Did so again, and managed to get in (having missed a show at the Fringe by this point. Queried whether this park would just take the place of my original booking - no response. Arrive back to pick the car up this morning, charged £35 - no sign of any refund for original charge either - utter shambles of a company!!!

Extremely overpriced, 76€ for 4 days of parking at my own apartment parking area

I booked car park with Park Bee on 12.06.2025 from 17:30 to 23:59, but upon arrival at 17:40, I found the gate locked with a padlock and was unable to access the car park. I called their helpline, and the representative informed me that the reservation could only be cancelled. She could not explain why the gate was locked, as it was supposed to be open.
This situation caused me a great deal of stress. I had driven over two hours to attend a concert, and due to the unexpected problem, I had to drive around looking for alternative parking. There were no secure options nearby, and I ended up leaving my car on the street in an unprotected area, while having valuable items inside. I also arrived late to the event as a result. While the company did refund my payment and offered a 50% discount for a future booking, the overall experience was disappointing enough that I won't be using their services again. Hopefully, they improve their service for others.

Been using the Central car park in Liverpool for years and it was a reasonable price for a short stop to the city centre.

In the last few months prices seem to have doubled making it as expensive as all other car parks. There used to be plenty of spaces but now there’ll be many more. Pure greed - just like the city council

My second experience in the awful ParkBee car park under the Royal Garden Hotel, Kensington, London. I should have been warned after my first experience nearly two years ago now (see previous review, August 2023).

This time I thought I would play it safe by not bothering with the online prebooking, and instead just turning up, getting a ticket and paying (prebooking didn’t save any money anyway). Disaster: the conventional ticket machines are now gone, replaced by a QR code and no other option for anything. So you’re stuck in front of a closed barrier, with fellow parkers piling up behind on the tight spiral entry ramp, with just a QR code for company.

What genius decided that a mobile phone should be the only way of gaining entry and paying for an underground carpark where there is, almost by definition, no mobile signal? Advice in the small print of the notices was to try the hotel’s wifi. This barely made it down to level -2, and when it did it connected but with ‘no internet connection’. On about the fifth connection attempt, the second mobile phone and having to get out of the car entirely, a weak connection was established. After two attempts to enter the mobile number (the first was ‘not in the required format’ – needless to say the required format was not specified and required guesswork) the website decided its most important function was not to let me into the carpark, but to check I was not a robot. This task it performed with gusto – I counted seven consecutive screens where I had to count cars, cycles and buses all in a dingy corner of the carpark, on a small phone screen. Eventually I passed the test, by some miracle the confirmation code got through to the phone, the barrier rose and I scrambled back into the car to advance and let the next poor customer attempt the same ritual (he took even longer than I did to gain admittance).

The only efficient function the website performed was, unsurprisingly, taking the payment. But then, naturally, although we then presented at the exit barrier well within the 15 minute allotted time, it would not open. Eventually we raised a human being on the exit intercom, and managed to leave.

Awful, awful, awful. Mr Treublaan and his company should hang their heads in shame for not realising the obvious: that a tech parking solution that might have looked good when brainstormed by some trendy Amsterdam tech bros is highly likely to fall apart when faced with the reality of a dingy London underground carpark, as indeed it did.

Do not use ParkBee!

I used ParkBee to book a space to park while taking my boys to watch a rugby match in London with my family.

When we arrived the carpark was locked with no means of access and no staff on the gate. I phoned ParkBee for help and they said all they could do was cancel my booking. Stuck in a very busy part of London with a timeline to meet the rest of my family nowhere to park, I asked them what I was supposed to do now; they told me this was my problem. In the end I had pay more money to park much further from the stadium and was late for the game and meeting my family.

I emailed their customer service address twice to complain about my experience but both emails have been ignored. It has been over 2 months now and they continue to ignore me. I will not use ParkBee again and would strongly advise others against using it too!

Never use park bee. I used it for parking this morning and this afternoon I’ve got fraudulent activity on my account that I’ve had for 7 years with not 1 issue

Was looking for parking near the Eventim Apollo in London as I did not want to travel on public transport with the whole family on a Saturday. Managed to find this parking spot a minute away. Fairly easy to find, although I initially missed the turn off for the car park as it is located right beside a bus stop (bus had blocked the parking sign), turned round and found it ok.
Entering in to the car park was straight forward as I had downloaded the app. Just click to say I had arrived and the gate opened. Plenty of spaces to choose from although it is a small car park.
We had to leave the carpark for a period of time and then needed to come back. I had checked in advance and had been advised that you can leave and enter up to 20 times! (UK firms take note) allowing for greater flexibility of the long booking I had made (over 12 hours - this was still cheaper than TFL).
When I needed to leave I called the number and the rep opened the gate remotely after confirming my booking details, rep advised to call back a minute before we were due to re enter the car park. When we called back to advise we returned, booking details were checked and the gate opened and we were let back in. No issues at all.
The reps (not sure if it was the same one) were friendly and helpful and spoke fluent English (contrary to other reviews).
All in all, a good experience, - I wont be deleting the app just in case I need to book in London for the future.

Everything operated smoothly. This is my second time using Parkbee and it's reliable, seamless, and efficient.

Half witted app. Doesn't have a pay facility. Has it ever been tested?

I wish it’s not much dark