Partridge MINI Reviews 

348
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their outstanding helpfulness, patience, and deep product knowledge during every visit. Buyers note that the team takes the time to answer all questions clearly and ensures a welcoming, pressure-free showroom environment. Consumers also appreciate the seamless user experience and the smooth handling of paperwork from start to handover. Reviewers frequently mention exceptional after-sales support and personalized attention that makes them feel valued as loyal clients. People purchasing vehicles find the entire process straightforward, stress-free, and supported by a genuinely dedicated team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, patient, and knowledgeable... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently professional,... See more

Product

Clients share positive opinions on product, expressing high satisfaction and appreciation for their newly... See more

User experience

Customers had positive experiences with user experience, highlighting how helpful, knowledgeable, and... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience at Partridge MINI was wonderful from day one up to the handover of the car. Ricardo Lopes was incredibly helpful, knowledgable and patient. We weren’t sure about what we wanted and he... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a Mini from Shaun at Partridge Mini Chandlers Ford. The service we received from Shaun excellent. Shaun was very helpful, knowledgeable, patient, answered all our questions c... See more

Company replied

Rated 5 out of 5 stars

We have been very impressed with staff at Partridge Mini over the years. We collected Mini number 4 today! Jack has looked after us from day one of this purchase. He has been kind,attentive and nothi... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Chris at Partridge MINI highly enough! From start to handover, he has been absolutely amazing — friendly, professional, and genuinely helpful every step of the way. Nothing was too m... See more

Company replied


Company details

  1. MINI dealer

Written by the company

Welcome to Partridge MINI. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

348 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.9

All reviews

(348)

166 reviews in the last 12 months

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Rated 5 out of 5 stars

Post sales support

I bought my mini over a year ago and have gone back to the sales team many times to help me with various things eg how to to work certain things in the car that I’m not sure about. The whole team are truly amazing, always friendly and helpful and never mind me going in yo ask questions…. infact they always say anytime I need help don’t hesitate to contact them.
I visited this week as I wasn’t sure about my automatic headlights and Ricky spent time explaining and demonstrating how to work them etc. He was so helpful and friendly and even asked if I wanted my car washed! Fantastic supportive team… makes me want to always have a mini!!

23 July 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Mrs Miller,
We're delighted to hear that you've continued to feel supported long after purchasing your MINI. Our team always wants our customers to feel confident and enjoy every aspect of their car, so it's fantastic to know you've found us friendly, approachable and happy to help whenever you've had a question.

We'll be sure to pass your kind words on to Ricky, who will be thrilled to hear your feedback. Thank you once again for your continued loyalty and for choosing Partridge MINI. We look forward to seeing you again whenever you need us!
Best Regards The Partridge Team

Rated 5 out of 5 stars

I recently purchased a Mini Cooper S…

I recently purchased a Mini Cooper S from Jack at Partridge in Eastleigh.
The sales experience from start to finish was outstanding.
Jack looked after me from day one, sorting out all the necessary paperwork and the handover of my new mini. He even sorted out my personalised number plate for me.
Thank you Jack for taking the time and care and making me feel a very valued customer.

30 June 2026
Unprompted review
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Reply from Partridge MINI

Hi Jill
Thank you for the wonderful review, we really do appreciate your kind words and are delighted that you enjoyed the Partridge experience, with Jack looking after various aspects in such a way that left you feeling a very valued customer.
We will certainly share your feedback with Jack, who we know will be thrilled to receive such praise.
If you have any questions, we are all here to assist and in the meantime enjoy your new MINI.
Best wishes The Partridge Team

Rated 5 out of 5 stars

A super service

Shaun was fantastic when purchasing our new mini. He was kind, knowledgeable and effective with all communication. A super service! Thank you! Lisa and Paul

23 July 2026
Unprompted review
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Reply from Partridge MINI

Hi Lisa and Paul
We are so delighted that you enjoyed the experience of purchasing your new MINI and that Shaun was part of that journey. We know he will be thrilled to receive your feedback.
We thank you for taking the time to leave a review and we wish you both many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

MINI Partridge Chandlers Ford

I purchased a brand new MINI Cooper this May (2026) from MINI Partridge at Chandlers Ford, Hampshire.
The service I received from Shaun Greenley was exemplary. He was really helpful, answered all my queries straight away and helped me understand all the new gismos and gadgets in my new car. I would recommend this service every time!

11 May 2026
Unprompted review
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Reply from Partridge MINI

Hi Gwen
Thank you for the wonderful review, we are delighted to learn you had a great Partridge experience and that Shaun was able to assist with your queries.
We will certainly pass on your kind words and we thank you for the recommendation, it really does mean a great deal to everyone.
Wishing many happy motoring miles.
Kind regards The Partridge Team

Rated 5 out of 5 stars

Exceptional service by Mini

I’ve recently purchased my first Mini. The service I received was exceptional. As soon as I walked into the showroom, stated what I wanted - all the team involved made it so easy. Loved the proactive communication and the speed my new car was delivered.
Speed was a huge factor. Also loved how the team told me about additional options with no sales pushing and in the end the insurance was cheaper than any other company. Huge thank you to Jack Anderson-Sharpe who was my main contact.

26 June 2026
Unprompted review
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Reply from Partridge MINI

Hi Kilver
Firstly, Welcome to the MINI Family!
We are so delighted to receive your wonderful review and learn that Partridge were able to play a part in creating an enjoyable purchasing experience.
We are so pleased that the Team and Jack in particular were able to guide and support and find exactly the right MINI for you.
Everyone will be thrilled to receive your kind words and we wish you many happy motoring miles in your new MINI.
Best wishes the Partridge Team

Rated 5 out of 5 stars

Excellent dealer

We were looking at replacing our existing vehicle as we were not happy with it. We decided to look at a Mini. Partridge Mini was recommended by a close friend so we booked an appointment. From the moment we entered the showroom, we were struck by the friendliness of all the staff. We dealt with Jack Anderson-Sharpe who was amazing and after a conversation, he set about finding us the right vehicle. Jack was extremely knowledgeable and helpful and friendly. He went over and above for us, we felt, and were very, very happy with our new vehicle. We would not hesitate to recommend Jack or Partridge Mini and would definitely return. Excellent all round.

7 July 2026
Unprompted review
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Reply from Partridge MINI

Hi Stephanie
Thank you for the wonderful review and kind words. We are so delighted that you found the staff friendly and that Jack was able to exceed your expectations, meaning you had a great Partridge experience.
We know jack will be thrilled with your feedback and we really thank you for the recommendation, it means so much to us all and we wish you many happy motoring miles in your new MINI.
Best wishes The Partridge Team

Rated 5 out of 5 stars

As pleasurable as the car buying experience can be.

This was an easy company to deal with, largely because of the openness, confidence and lack of blether of our contact, Jack Anderson‑Sharpe. Consequently, it was not too daunting buying without seeing the car, something I would normally be loth to do.

10 July 2026
Unprompted review
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Reply from Partridge MINI

Hi David
Thank you for taking the time to leave a review and for your kind words, which we know Jack will be delighted to receive.
We are especially pleased you were able to enjoy the buying process with Jack's guidance and we look forward to welcoming you back for delivery.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Professional and friendly

Great service all round from as soon as I walked through the door meeting the receptionist. I wasn’t 100% sure of what I wanted to drive but having had a chat with Ben we came to the conclusion that I needed something fun and sporty. I took a car for a test drive a couple of days later and was allowed to have it a couple of hours to really get a good feel of the car and to play with the screen. We just need to find the right one now.

17 July 2026
Unprompted review
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Reply from Partridge MINI

Hi Julie
Thank you for the wonderful review, we are delighted you enjoyed the Partridge experience and we are excited to be on this journey with you.
Ben will be thrilled to receive your comments and it seems we are on the right road to finding the perfect MINI for you!
We look forward to welcoming you back soon.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Ben has been brilliant all the way…

Ben has been brilliant all the way through my dealings with him. I expressed interest in test driving a vehicle, before the agreed date/time Ben had sent me an informative video with a tour of the vehicle and useful information. He has been pleasant, professional and courteous and I am very happy with the service I have received.

15 July 2026
Unprompted review
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Reply from Partridge MINI

Hi Sue
Thank you for taking the time to leave a review of your recent Partridge experience from which we are delighted to learn that Ben has been a real support throughout your visit and that you are happy with the service received.
We will certainly pass on your comments to Ben, who we know will be very pleased to receive your feedback .
Best wishes The Partridge Team

Rated 5 out of 5 stars

Professional, excellent service!

I went to Partridge Mini in the hope I would be able to test drive an approved used car. The experience from start to finish was professional, kind and so helpful. Rowan was our rep and it was a pleasure to business with someone who was genuine and extremely helpful. I'm so glad we decided to buy with these guys.

6 July 2026
Unprompted review
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Reply from Partridge MINI

Hi Sarah,
Thank you so much for taking the time to leave such a fantastic review.

We're delighted to hear that your experience with us was professional, welcoming and helpful from start to finish. We'll be sure to pass your kind words on to Rohan.

Congratulations on your new MINI, and thank you for choosing Partridge MINI. We wish you many happy miles ahead and look forward to welcoming you back in the future!
Best Regards, The Partridge Team

Rated 5 out of 5 stars

Great friendly welcome

Great friendly welcome! Fab cars!

4 July 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Allie,
Thank you for your fantastic review! We're really pleased to hear you received a friendly welcome. It means a lot that you took the time to leave us a review, and we hope to see you again in the future.

Best Regards, The Partridge Team

Rated 5 out of 5 stars

Jack was a brilliant advocate for Partridge Mini

Jack was a brilliant advocate for Partridge Mini. Extremely engaging and personable, not pushy. The whole process was smooth, well communicated and a pleasure

3 July 2026
Unprompted review
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Reply from Partridge MINI

Hi Nick
Thank you for the wonderful review, which we really appreciate and know that Jack will be delighted to receive.
We are so pleased you have enjoyed the Partridge experience.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Rowan at Partridge Mini, Excellent

I was looking to buy an approved Mini and was shown and dealt with by Rowan. He was excellent, the whole experience at my pace, no pressure applied and made to feel at ease through each stage of the process. He really made it an enjoyable experience test driving a couple of their cars to narrow down what worked best for me.

24 June 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Matt
We are so delighted to learn that Rowan was able to provide such an enjoyable sales buying experience and we know he will be thrilled to receive your comments.
We are always here if you have any questions and we wish you much joy in your new MINI.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Excellent new car sales from Ricky

Excellent new car sales from Ricky. Honest from the minute we walked in. Very knowledgable on the vehicles. Thank you

23 June 2026
Unprompted review
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Reply from Partridge MINI

Hi,
Thank you for taking the time to leave such a great review! We’re delighted to hear about your experience with Ricky and that he provided honest, knowledgeable and professional support throughout your new car purchase.

We’ll be sure to pass on your kind feedback to Ricky, and we hope you enjoy your new MINI!
Best Regards, The Partridge Team

Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience with Rowan on Sunday. He really knows what he is talking about unlike many other dealerships and clearly has a love for all things mini! Nothing was too much to ask and he could not have been more accommodating if he tried! Thank you again for all of your help and time over the weekend !

21 June 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Sophie,
Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear about your experience with Rowan. It’s great to know that his knowledge, enthusiasm, and passion for MINI helped make your visit such a positive one.

We pride ourselves on providing a personal and informative experience, so we’re pleased Rowan was able to answer all your questions and make the process enjoyable. We’ll be sure to pass on your kind words to him.

Thank you again for choosing us, and we hope you enjoy your MINI!
Best Regards The Partridge Team

Rated 5 out of 5 stars

Rowan provided a very friendly

Rowan provided a very friendly, professional service during the purchase of my recent mini countryman. He took the time to explain the functions of the car, was patient and demonstrated a sound knowledge of his product. Thank you Rowan.

22 June 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi John,
Thank you for taking the time to leave us such a fantastic 5-star review.

We’re delighted to hear about your experience with Rowan and that he provided such a friendly and professional service throughout your MINI Countryman purchase. Taking the time to ensure our customers understand their new vehicle and feel confident before driving away is something we value greatly.

We’ll be sure to share your kind words with Rowan, as we know he’ll really appreciate your feedback.

Thank you again for choosing Partridge MINI, and we hope you enjoy every journey in your new Countryman!
Best Regards The Partridge Team

Rated 5 out of 5 stars

Rowan was very professional and…

Rowan was very professional and pleasant to do business with. The whole process in securing my wife's mini was smooth. I can recommend this dealer.

19 June 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Colin,
Thank you for your lovely review.

We’re delighted to hear about your experience with Rowan and that he made the process of securing your wife’s MINI smooth and straightforward. Providing a professional, friendly and enjoyable experience is something we always strive for.

We’ll be sure to pass on your kind words to Rowan, and we really appreciate your recommendation.

Thank you again for choosing Partridge MINI, and we hope you both enjoy your new car!
Best Regards, The Partridge Team

Rated 5 out of 5 stars

Shaun was so incredibly helpful

Shaun was so incredibly helpful. He talked us through the various models and finance options and arranged a test drive in 2 different models. We have definitely found the car we want when we come to the time to trade in our car. We have no hesitation in recommending Partridge Mini and Shaun.

22 June 2026
Unprompted review
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Reply from Partridge MINI

Hi Stephanie,
Thank you for taking the time to leave us such a fantastic 5-star review.

We’re delighted to hear about your experience with Shaun and that he was able to support you through exploring the different models and finance options. Helping our customers find the right vehicle with a relaxed and informative approach is exactly what we aim to deliver. We’ll be sure to share your kind words with Shaun.

Thank you again for recommending Partridge MINI, and we look forward to welcoming you back in the future!
Best Regards The Partridge Team

Rated 5 out of 5 stars

Exceptional experience and well done Jack

From start to finish, the experience of dealing with Partridge Mini was exceptional, with no hard sales and brilliant service from Jack Anderson-Sharpe who filled us with confidence and kept us updated at all times, so well done Jack and I’d suggest the car industry needs more people like him.

21 June 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Steve
Thank you for your glowing review and for taking the time to share your visit to Partridge.
We are thrilled to hear that Jack was able to provide a relaxed and transparent experience, keeping you informed every step of the way.
We will be sure to pass on your fantastic comments to Jack – we are sure he will be delighted to hear them. Thank you again for your kind words and recommendation, and we hope you enjoy your new MINI.
Best wishes The Partridge Team

Rated 5 out of 5 stars

I was treated to a great service by Ben Sillence

I was treated to a great service by Ben Sillence who explained everything and helped me through the technical process he was polite and very professional.i would certainly do business with him again.

20 June 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Carol
Thank you for your wonderful review.
We are delighted to hear that Ben was professional and helpful in guiding you through the process and ensuring everything was clearly explained. We will be sure to pass on your kind comments to him.
We wish you many happy motoring miles and look forward to welcoming you again in the future.
Best wishes The Partridge Team

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