Passaggio Cravatte HOMEmade italian ties Reviews 

376
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Order two set of beautiful vintage silk ties and bow ties for our restaurant in Sydney. Great communication all the way through the process to ensure we got the ideal look and feel. In addition had a... See more

Rated 5 out of 5 stars

Firstly, as I see there have been a few reviews that have been less than generous, let me address those who want a mass produced product dispatched immediately; as Passaggio Cravatte’s site makes... See more

Rated 1 out of 5 stars

*Update in response to the owner* The corrected tracking number shows that the parcel was lodged on 17 August 2026. Nearly a year after I placed the order. The last update, d... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a tie (#10609) on 19-Sep-2024. After several reminders to Gianni Cerutti (Passaggio Cravatte) I only received the order on 20-Dec-2024 (3 months later. Note at the time you pu... See more

Company details

  1. Clothing supplier

Written by the company

We are a small Italian family tailor shop that makes bespoke ties, scarves and pocket-squares, where everything is handmade by me and my wife Marta in our tailor's house near Milan; just think that in each of our ancient 7 folds there are almost two meters of hem all handmade. And all the fabrics you see in our shop are vintage, so still hand-printed between 1970 and 1990. And we can only produce a few pieces a day. Also on our online shop you can choose the measurements you want of length and width, in cm or in inches, of your tie, and whether to have your initials embroidered, again on the back of the tie. Thanks, Gianni


Contact info

3.4

Average

TrustScore 3.5 out of 5

376 reviews

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No recent history of asking for reviews

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Replied to 37% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(376)

16 reviews in the last 12 months

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Rated 2 out of 5 stars

You are asking me to review two ties I…

My ties finally arrived after 2 1/2 months - one word review: “meh”

I guess I don’t appreciate 100 year old Italian tailoring, because these ties are nice, but definitely not worth spending $144 each and waiting 2 1/2 months for delivery. I wear smart attire to the office every day, and have about 150 ties, and these ties, with no lining and thin fabric, do not stand out. Just a lot of hype.

You are asking me to review two ties I ordered on July 9th - it is now September 14th and the ties still have not arrived. According the email I received at the end of August with the tracking number, the ties were shipped from Milan on August 31st, so it took almost 7 weeks to ship the ties, and they have been in US Customs processing since September 6th. I don't know how this company labels it packages for shipment, but I order from multiple other European-based companies, and all other times the packages go through Customs in 1 or 2 days. Maybe if I ever receive the ties, I will change my review.

5 July 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Thank you Kevin for your review, I'm Gianni; I just checked on the shipping website and it says this: TIE DELIVERED on September 20 at 11:14 am American time. That is what is important; and that is that the tie arrived to you; However, as of September 18, they had attempted a delivery; but no one was home.

Unfortunately I don't have a transport company; I don't handle the shipments, delivering them directly. So it can happen that there are unintended delays. Also, since the shipment enters the destination nation the responsibility is no longer Italian; this is for all packages.

Yes, the time also got longer because of the usual summer break. Doing everything by hand my wife and I, when we are not there everything is slowed down. We are not a business; rather we produce a few pieces a day in a family way, in our tailor's house.

Thanks,

Gianni

Rated 1 out of 5 stars

Very disappointed

Very disappointed. Still haven’t received my tie — two months after placing the order. Consequently no way of judging the product‘s quality.

30 June 2023
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Reply from Passaggio Cravatte HOMEmade italian ties

Thank you for your review. I've already emailed you; I'll look through the shipments I made in early August today and let you know; occasionally some shipments may have had problems. Anyway, no problem. If the package got lost we will redo the tie and ship it as a matter of urgency. If you had written to me earlier we would act sooner; so don't worry that everything will be delivered. Thank you, Gianni

Rated 4 out of 5 stars

Very nice materials and Gianni was very…

Very nice materials and Gianni was very helpful. My order though arrived with a delay of 2 months and I prepaid it.

6 July 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Thank you for your review. I'm glad you like our tie; we were a little slower than usual; but that was because of the usual summer break. Because doing everything by hand my wife and I, when we are not there, everything is slowed down. We are not a business but a family that makes ties in our own house-tailoring.

Thanks for all,

Gianni

Rated 5 out of 5 stars

Amazing quality and outstanding…

Amazing quality and outstanding service. We needed a couple of ties for a wedding and the standard delivery took too long but the team of passagio cravatte did their absolute best and we got the ties well in advance.

Amazing company and service guys

Grazie mille!

15 August 2023
Unprompted review
Rated 5 out of 5 stars

A truly beautiful tie

The fabric and hand-stitching are exquisite, but you can see that from the photos... What you can't see from the photos is that the "hand" of this tie is quite unlike that of any other I've ever handled. The lining is quite thin, and very soft and supple, yet it takes a knot perfectly, and holds it beautifully all day.

Delivery took a little longer than initially advised, but that's often the way with anything that's hand made to order. Patience will be rewarded!

I suspect this will not be my last purchase from Gianni...

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Tie for a Perfect Wedding

I ordered a tie for my son’s wedding. The tie arrived and was immaculate in its craftsmanship. The length was perfect and the colors fit the wedding colors that were chosen by the bride. This was the perfect tie for a perfect wedding. I would definitely recommend!

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Necktie for my son's wedding in Greece

I needed a handmade necktie for myself, for a very special occasion; my son’s wedding in Greece. After lengthy research from the top 10 handmade necktie high-end brands in Italy, I concluded ordering on-line a 100% silk necktie for the occasion from Passaggio Cravatte. I was very anxious for the outcome, because of the unknown, in terms of the weight, flow & knot thickness of the necktie, particularly when you don’t have the physical touch when purchasing on-line. When I received the necktie, the result was stunning. It was immaculate, fantastic fabric texture and unmatched hand-sewing mastery. The necktie was eye-catching at my son’s wedding venue, and I continuously received many positive comments from our guests. It was a success and quite frankly made feel unique, because of the colors and design. However, I was slightly disappointed with the packaging, as I received the necktie in a cellophane sleeve which did not complement the high quality of the product. I would've expected a carton box. During my communication with Passaggio Cravatte, Gianni was always there to respond promptly to my mails, and I wish to take the opportunity to thank him publicly for his endless support.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Unique Ties, Fantastic Personal Service

I have a number of ties from Passaggio Cravatte. Each tie is high quality. I have given two as gifts, and the recipients were very pleased. The best part is telling them the story: vintage fabrics, truly hand made, etc. The best part is the high level of personal service - if you have a question, you get a quick personal response from the owner.

1 June 2023
Rated 5 out of 5 stars

I ordered a vintage fabric from Gianni…

I ordered a vintage fabric from Gianni which was one of the finest I have ever seen, even my tailor admitted that it was of superb quality. Right from the order everything worked fine, my questions were answered by the company within reasonable time. I can only reccommend Passaggio Cravatte to all.

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful experience and quality product

Wonderful experience from start to finish! Can't say enough good things about the tie and Gianni. Unbelievable quality and originality. True craftsmanship - not going to see this anywhere else. Also worth noting the top-notch customer support from Gianni. He was always available to respond to all questions and concerns. Highly recommend!

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Great material, great workmanship, great price.

I love these ties and am slowly building a small collection of them. They stand out for the quality of the material and the excellent workmanship, and while they cost the same as the ties I buy in men's stores and department stores, the unusual patterns make them my favorites!

20 May 2023

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