Passaggio Cravatte HOMEmade italian ties Reviews 

376
•
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Order two set of beautiful vintage silk ties and bow ties for our restaurant in Sydney. Great communication all the way through the process to ensure we got the ideal look and feel. In addition had a... See more

Rated 5 out of 5 stars

Firstly, as I see there have been a few reviews that have been less than generous, let me address those who want a mass produced product dispatched immediately; as Passaggio Cravatte’s site makes... See more

Rated 1 out of 5 stars

*Update in response to the owner* The corrected tracking number shows that the parcel was lodged on 17 August 2026. Nearly a year after I placed the order. The last update, d... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a tie (#10609) on 19-Sep-2024. After several reminders to Gianni Cerutti (Passaggio Cravatte) I only received the order on 20-Dec-2024 (3 months later. Note at the time you pu... See more

Company details

  1. Clothing supplier

Written by the company

We are a small Italian family tailor shop that makes bespoke ties, scarves and pocket-squares, where everything is handmade by me and my wife Marta in our tailor's house near Milan; just think that in each of our ancient 7 folds there are almost two meters of hem all handmade. And all the fabrics you see in our shop are vintage, so still hand-printed between 1970 and 1990. And we can only produce a few pieces a day. Also on our online shop you can choose the measurements you want of length and width, in cm or in inches, of your tie, and whether to have your initials embroidered, again on the back of the tie. Thanks, Gianni


Contact info

3.4

Average

TrustScore 3.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(376)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Ties!

Beautiful Ties!! I love the material and workmanship. Belissime. I will definitely shop with Gianni again.

4 November 2023
Unprompted review
Rated 5 out of 5 stars

Vintage Paisley tie

I ordered a vintage Paisley tie and it is just wonderful. The construction is so light and the colours are so beautiful. Very happy with my purchase.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a necktie from Gianni at…

I ordered a necktie from Gianni at Passaggio Cravatte and it arrived this morning. I can honestly it is the most beautiful tie I have ever seen. A sumptuous material and exquisite hand stitching!

It took a few weeks to arrive. Everything is hand made to order, but all emails were answered clearly and promptly. If you want something unique and beautiful to compliment a suit, I could recommend them enough.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding and unique ties

Today I received my two amazing Passaggio Cravate ties; they are simply fabulous, perfectly tailored to my instructions. They looked even much naicer than in the website.
Big thanks to Gianni and Camila for their professionalism and foe the excellent service and quality of products they offer!
Will repeat for sure!

30 October 2023
Unprompted review
Rated 3 out of 5 stars

Never received the tie after 2 months.

Never received the tie after 2 months.
Several contacts with Gianni and his staff but very poor assistance, with late or no reply at all to my requests to have an update about the shipping.
Apparently the shipping failed the delivery, it was returned and after two weeks it has not been resent yet.
I live in Milano, 50 km from Pavia, where the company operates: it is maybe easier if I popped in at Gianni's atelier and collect the tie myself.
I cannot express any opinion on the quality of the product, which is still a mystery to me at the moment.

UPDATE:
After my first review the communication with Gianni improved significantly
I finally recived the tie. It matches the quality and the manifacture claimed in the website.
Overall, the purchase experience is fair enough.

30 October 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Dear Antonio,

I am sorry to read your review. Your shipment had been sent as of October 10 by Italian mail. Your code on www.poste.it, is 200651841091 ; then the package came back to me in tailoring, but less than two weeks ago, as you claim. I don't know what happened; but sometimes problems happen; but it is not up to me. And as I had emailed you your package I got it back to you; you will get your tracking number tomorrow.

To say that I don't respond to everything is not correct, though. Sure, maybe I don't answer instantly; that happens for a simple reason: either I answer right away or I work to create the products; but that's not meanness; it's just that we're not a normal company; we're a small family tailor shop; so I read the e-mails in my spare time, because I take care of everything: from creating the products, to making the packages, to answering customers.

So don't worry that you'll get everything; I'm looking forward to it; and I hope there are no more problems with the delivery of this second package.

thank you and see you soon,

Gianni

Rated 3 out of 5 stars

The tie was smaller than what I ordered (9 cm)

The tie turned out to be smaller (8 cm) than what i ordered (9 cm). Aso, it takes quite a long time for the order to arrive but that’s not a big oroblem. The tie itself is beautuful though. I placed another order for 9 cm ties. I hope this time they will be the right size. Thank you

26 August 2023
Rated 2 out of 5 stars

I order a single tie on July 25 and…

I order a single tie on July 25 and payment processed on August 12th. I was told that it takes 30 days to hand make the item. The order was ready for pickup on September 22. (40 days) It somehow took until October 6 to be “ready for shipping “ (54 days total) Ready for pickup but it takes 14 days to be “Ready for Shipping”. 7 days later it finally shipped. (61 days total) I have gotten two requests to review this product which I STILL haven’t received. This is a frustrating process. If it takes 2 months to manufacture, and ship please tell me. It’s shouldn’t be so slow once the item is ready for shipping. How does it take almost a month to be shipped?
November 1 and it apparently hasn’t left Italy yet.

11 August 2023
Rated 1 out of 5 stars

I purchased numerous ties and more…

I purchased numerous ties and more specifically a pasley tie. I don't know the anatomy of a tie yet the small end has a stitch. The stitch was incorrectly completed and the tie gathers a said point. I am not one to complain but I was in Jamaica a couple of days ago and wore the tie and was disappointed. I can have my assistant return so the area can be restitched, if the forwarding info is sent to me. E. Allen Smith

12 August 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Hi Allen, thank you for your review. Since I didn't receive any direct email from you, I'm asking here, even though it's not the correct place for me: can you send me pictures of what you call a problem/defect? Send it to info@passaggiocravatte.com

Because I personally check every tie before it starts; and if it has a defect, even a minor one, it won't start.

So I'm waiting for the email to see what you mean when you say it has a flaw. And if I made a defect I will redo the tie right away without any problem.

Thanks again and I hope to hear from you soon by email and not here.

Thank you,

Gianni

Rated 5 out of 5 stars

Good service on bespoke items

It's important to recognise that you are purchasing a handmade bespoke item, and this may mean that the delivery time is longer than expected. The items were shipped FedEx and arrived very quickly; packaging was sufficient. Emails were answered about the status of the order, usually with around a 48-hour turnaround.

5 August 2023
Rated 5 out of 5 stars

Unlined Tie is my new favorite keyword.

I don't remember exactly how I got to know Passagio Cravatte, but the choice of fabric as well as the level of details compelled me to make a sudden (and exploratory) purchase to which I found out how much I enjoy an unlined tie now. Absolutely stunning from looks, cut, feel. I can see many more purchases to come in the future.

Note: While I'm not one to fuss over the delivery time, I do think it's fair to point out that since Passaggio Cravatte is a small business with a goal to beautify your neck and not the virtual wallet, there's isn't a rush to achieve minimum delivery time, which can be an off-putting point for some. However, I'd encourage others to be patience, since that's the origin of things in general.

21 September 2023
Unprompted review
Rated 2 out of 5 stars

Ordered Two Ties updated response to vendor

Ordered two ties. Received two pieces of silk with tie-like qualities. Two months for delivery was bad enough the fact that they are both unfinished is what has me upset and disappointed. Handmade is exactly that, handmade- I expect imperfections but not unfinished product. Lining almost non existent and missing the stitching that holds the tie together at the bottom of the folds. Paid for extra folds and quicker service and not happy. I have been buying some of the best silk ties from all over Europe for over 40 years and these aren't close to what I was expecting.

Replying to vendors reply. If this app could take photos it would be obvious the ties bottom were not sewn. In what world would I want to wear ties that completely open up it defies logic? I don’t need or care to make false statements when I have the proof. I can provide photos. I wasn’t looking for machine made nor a deal. I paid a fair price for handmade and received incomplete work. As I explained in one my several emails to you I wear a suit and tie every day and was looking for fair trade not aggravation nor a lecture.

20 September 2023
Unprompted review
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Thank you for your review. You can't say the ties are not finished, though; because you are giving false information.

QUALITY

What you call an unfinished tie, is called, throughout the tie world, a handmade unlined tie, with wool lining to give support to the neck, clearly visible in every one of our photos of knotted ties. Every one of your ties we have made, that is the ancient 7 folds, contains almost 2 METERS of all handmade hem. And it is the Rolls Royce of all ties!

What you call a finished, quality tie, on the other hand, we do not make; because it is all sewn by machine; and it would contain almost 2 METERS OF HEM ALL MADE BY MACHINE; and our philosophy is not to use a sewing machine, except in one stitch at the back of the neck.


SERVICE

We used Fedex's express service, as you requested.

We shipped after 37 working days, August summer break included.

We are a truly family tailoring business, where everything is made by hand with my wife's hands and mine, for a few pieces a day. We do not have and do not want to have serial productions. We think only of quality and not of quick quantity.

Thank you again,

Gianni

Rated 1 out of 5 stars

Unacceptable service

I have placed the order on 13th of July, as for today (22nd of September) I still did not get the order.

I have paid to the company extra to get it delivered faster, however, 39 days after the order was placed and I sent email on why it was not sent yet, I was provided with information that they were on the holiday.

This is completely unacceptable, if you cannot provide service on time, you don’t take extra money, or inform people.

As for now it has been 50 working days, and nothing delivered yet.

13 July 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Thank you for your review. As of September 11, 2023 at 2:30 p.m. Polish time, your tie was supposed to be delivered. However, no one was home. So your tie could have been delivered 13 days ago. I suggest you call the post office nearest to you with the tracking number I had emailed you when I sent it; it will surely be in storage; I just hope it is not on its way back to Italy.

Also, the order was shipped, including vacations, 34 business days later;

So I hope you can solve this problem; keep me updated via email; and I hope you like the tie.

Thanks again,

Gianni

Rated 5 out of 5 stars

Beautiful tie

Beautiful tie - fine Italian craftsmanship. Good personal experience with the communication - excellent service here.

5 July 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look