Passaggio Cravatte HOMEmade italian ties Reviews 

According to the company’s website, the term "Handmade Lined Tie" indicates that their ties include an interior lining or backing, which provides shape, support, and wrinkle resistance. However, it appears that Mr. Gianni Passagio is delivering ties without interlining. Additionally, the term "lined" can also refer to the presence of a lining on the underside of the tie blade, which may either be "tipped" or "untipped."
Unfortunately Mr Gianni instead of solving this quality control problems, is trying to convince me and carring of public figure advertising his ties. Noting that other italian competitors are using lining products for their handmade tiles such as but not limited to the following brand names such as Talarico cravatte, Graffeo cravatte, Shibumi Firenze, Brunati Como, Fumagalli 1891, E. Marinella, Serà Fine Silk, Viola Milano, Italo Ferreti, Silvio Fiorello, etc...
I lost €560 after paying for four handmade silk ties, only to receive incomplete and unfinished products.

Very long delivery times, no answers to emails..

It is incoprehensible to me, how you can rist of your reputation !!!!
You delay with regular delivery, you delay with additional time for delay (February 2025), now we have a finisch of March 2025 and no delivery and no refund of the funds.
You are an absolutely disgusting company !!!!
I started a relaim via my credit card company, tommorow

It's been 81 working days since I placed an order and still no shipment has been initiated. I have reached out by email and been assured it is being "processed" but the fact remains that they don't meet the stated delivery times on their website (they claim to usually deliver in 30 days).

I am very disappointed at the lack of transparency and protracted delay.

On October 15 of 2024 i ordered a tie from Passaggio Cravatte in Italy. It was a really beautiful vintage material with colors that i love to wear.

The tie was priced at $180.00 USD shipped. However when i added it to my card, $25 was added on as a 'Bank fee and Stripe commissions'. I thought, 'WHAT? A service charge for an online order'? Nevertheless, i loved the material so i decided to purchase the tie anyhow. I asked the owner of the shop Gianni, why he is charging a service charge, as i have my own ecommerce business and never charged a 10% service charge. He told me he does, and if i dont like it, i can buy a tie somewhere else. He had a severely bad attitude which shocked me, but again, i loved the material so i just purchased anyhow. I usually dont support companies who are rude and price gouge their customers. Yet i decided to give this shop a chance... BAD IDEA!

The website said the tie would take up to 30 days to be finished. I did not receive my tie for almost 100 days. 3+ months. When i emailed about 6 weeks in, Gianni gave me a snarky response and tried to shame me for being in a rush to receive it.

To be honest, i dont mind waiting longer for a custom item if a shop is busy. But the real issue appeared when the tie arrived.
I opened the tie and immediately said, 'Man, this is LONG'! I had ordered the tie with custom measurements to be 3" at the widest, by 52.5" in length. Because i wear high waist trousers so i like shorter ties, hence a custom order. Gianni agreed to my measurements. I measured the tie, and lo and behold, it was 59 INCHES x 3.5 INCHES! NOT EVEN CLOSE to what i had ordered. Furthermore, the fabric wasnt even laid straight (see pics). Its totally crooked. The quality was TERRIBLE. It looked like a child made it. Genuinely! I was shocked. This was supposed to be a luxury tie brand and they CANT even lay the fabric STRAIGHT? FURTHERMORE there was NO tie keeper on the back at all, and NO tag. FOR $205 USD?!?!

I could not believe this. Not only did i have to put up with:
-Gianni's snarky degrading elitist remarks
-a hidden 10% 'Bank & Stripe commissions fee'
-An almost 100 day wait
-Tie was almost 7" too long and 1/2" too wide
-No tie keeper

-No tags
-Poor construction

So, i was UPSET. Yet, i remained composed. I kindly emailed Gianni to tell him about the crooked fabric, and size discrepancies. NO EMAIL REPLY AT ALL. I messaged him via Instagram, at which point he replied. He did apologize for the multiple errors, and told me i would have to pay the return shipping to send the tie back to him so he could fix the 5 issues with it. WHAT? He admits to the error he caused, but wants me to pay $35 to send the tie back to Italy from the USA??? I told him this is not acceptable, again kindly and composed. That when a vendor makes an error, it is their responsibility to send a return label. I have never had to return anything in my entire life that was a vendor error who didnt cover return shipping. Then, HE WENT SILENT. He stopped replying to me altogether. I sent multiple replies, and he ghosted me.
$205 for a necktie is a lot of money for me. I thought maybe this is a rare issue for this company, and i just happened to be the guy to have a TERRIBLE experience. So i went on Trust Pilot. THERE ARE OVER 300 1-star reviews saying the EXACT SAME THING. You read that right, 300+ 1-star reviews.

This guy takes 3-6 months to send the ties, yet falsely advertises they take 30 days max. A LOT of people NEVER RECEIVED their tie at all. Hundreds of people talked about how poorly Gianni talked to them. And how TERRIBLE of an experience overall they had.

I cannot send this back because i cant lose another $35 in shipping with the probability he will not return the tie to me like others said on trust pilot. When he makes an error, he wont refund their money AT ALL.

Give them a read. There are also complaints on this forum you can search for.
I lost over $200 on this useless tie. I cannot get Paypal buyer protection because HE STOPPED USING PAYPAL so he doesnt have to refund people for his errors. I am warning others about how TERRIBLE this company is so you dont waste your money. Yes he has beautiful fabrics, but it will take more than 3 months to get your tie, IF AT ALL. IT WONT HAVE a tie keeper or tag, the patterns will be CROOKED, the quality TERRIBLE, and your custom measurements WONT BE FOLLOWED. THEN HE WILL GHOST YOU! Thats if you receive it at all!!

All i want is a properly made tie i ordered, or a refund for my money. I filed a claim with my credit card company, hopefully they come through. Think twice when the red flags are there with a company...

BUYER BEWARE!

Exceptional quality, truly handmade to order, and frequently unavailable anywhere else! Gianni is so very talented and humble, you really owe it to yourself to have one or more of his offerings!!

Ordered a piece of vintage cloth for a suit on the 20th of November. On the 15th of February, still no cloth, no refund, no answer to emails. On the other hand they are very productive on sending promotional emails. How hard and time consuming can it be to cut a cloth and ship it.

I am not saying it is a scam, but you would be better of if you would spend your money elsewhere if you want any chance to get them back.

Hands down for the craftmanship and service from Gianni from Passagio Cravette. I read some reviews about alledged delay in delivery. Bear in mind that Gianni makes everything by hand - upon receipt of order - and he alone, with help from his wife. You are ordering something very special, not fast fashion from Primark or Zara or something. Making special things by hand and delivering it internationally takes some time, you should acknowledge and respect that. If you have any special requests, I advise to contact Gianni on beforehand to explore possibilities and to manage expectations. That being said, Gianni always manages to exceed my expectations with his excellent craftmanship, service and responsivess to any questions / special requests I have. Gianni just nails it - every time. Thank you Gianni and wife, much appreciated!!

Exquisite ties flawlessly executed.
It is a pleasure just to look through the beautiful vintage fabrics ready for commission.

Placed an order on 11/4/24. Website says standard time for production and delivery to client is 40 days. It is 2/7/25. Merchandise has not been delivered; emails from the company admit it has not even been produced. Continually barraged with advertisements from this company, yet the owner's excuse is that he can't produce the merchandise because "it's only me and my wife Marta". I should have noticed the red flag on their website -- their statement not to inquire about the production date of orders.

This is fraudulent company !!! I Am ordered 2 ties start December 2024 and no ties no refund in this moment . Producer answered me the date 06.02.2025. Today we have MARCH 21. 2925 and no products , no information about REAL date of despatch or refund.

I will never order there again. If you say „can take up to 30 days to your doorstep“, then it describes the maximum time. Now over 60 days have passed and I get only belittling excuses when I ask for the status. If I even get answers - sometimes there is no response to my mails. But on the other hand, I get targeted on Social Media and by email almost on a daily basis to purchase more ties. Please finish the one I ordered first! As I do not trust this anymore, I started a reclaim via my credit card company today. For my tailor made ties, I am now a customer with Shibumi Firenze.

I have been waiting since October for a tie that was supposed to be given at Christmas.

It is february. Despite emails fromGianni and Camilla promising “next week”
And “no later than Monday “ no tie, no refund.

I don't know how they stay open.

Now: After a response from Gianni here on 2/8, still waiting on 2/16.

Update: The tie arrived by mail on 3/1. It is, frankly, perfect, and well worth the money. The wait, however is unacceptable. I got a bespoke suit with six fittings in less time.

An order placed was never fulfilled and no refund was given.

These are my husband's favorite ties. They are classic and fashionable. Very high quality.

Delivery was advertised as 30 days. It was three times this time and only after repeated follow up that my tie was dispatched. I know they are hand crafted by a husband/wife team blah blah blah, but Gianni, if it’s going to take three months to receive the tie, then just be honest about it up front.

Poor client experience. It should be made transparent that the delivery time is unusually long - ahead of the order!
Only after ordering AND payment you get the information that it may take up to 30 days…which already passed without any feedback. Yes, it may not be Amazon - but the least one can expect is an answer to emails / PMs on Instagram. Looking through the reviews, this appears not to be an exception…I was ready to order more as I really like the design, but I do not appreciate the way clients are treated. My credit card has been debited instantly, of course - but now since October one is ignored without any reaction on calls, emails, etc. Why not communicate in a transparent and respectful manner with clients ? Btw - I still have not received my order…

While the tie and your products look really amazing, mine took TWO months to arrive. And this after me sending emails and inquiring about it….
This was deeply disappointing and makes one wonder whether to come back again or go for another italian supplier

Order #10745 placed on 06-Oct-2024.
Still today, 05-Jan-2025, nothing is received.
Despite my several reminders Mr Gianni Cerutti does not respond.
I'm hearing in multiple forum that this seems to be a common practice.

I placed an order for a tie (#10609) on 19-Sep-2024.
After several reminders to Gianni Cerutti (Passaggio Cravatte) I only received the order on 20-Dec-2024 (3 months later. Note at the time you purchase they confirm the order will be delivered within 1 month).
Besides, the tie was shipped without any packing so it is received totally wrinkled!!