Very disappointed that on its first outing it let me down. I even had to check that no splinters had been transferred. Not good enough for £22 item ! Thank you for now putting right. Much appreciat... See more
Company replied
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Site is super easy to navigate and everything is categorised conveniently so you’ll be able to find what you’re looking for easily The checkout options are easy and flexible and the delivery ti... See more
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We bought a few toys in the sale and could not believe what we got for our money, top quality products that me and my partner both really enjoyed using together. Delivery was quick within 2 days, real... See more
Company replied
I have never heard or used passionbugs before - I normally stick to AS. But looking around for the best price I found the website. The prices are really competitive so decided to place an order and W... See more
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Company details
About passionbugs
Written by the company
passionbugs is an online adult shop offering free returns and tracked delivery from our UK warehouse. All orders are sent in plain, brown packaging and delivery is free when you spend £40 or more. If you ever need us, our friendly customer care team are available via live chat, email and phone. Our range includes hundreds of sex toys, lingerie sets and bedroom essentials – all in stock for same-day dispatch. For those times when you need it fast, we also offer next-day delivery.
Contact info
4.2
Great
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from passionbugs
Hi Ahura,
Thanks so much for taking the time to leave us a 5-star review! I'm pleased to hear that you found the ordering process efficient. We strive to dispatch orders as quickly as possible so our customers can begin enjoying their purchases sooner.
We hope to serve you again soon!
Kind regards,
passionbugs Customer Care
The device was a marvel of bad…
The device was a marvel of bad engineering - using a conventional female oriented device would have been far more effective. I complained to passionbugs and all they offered me was 20% of my next purchase - as if only wasting 80% of good money after bad would be any compensation!
22 May 2025
Reply from passionbugs
Hi Patrick,
Thank you for taking the time to leave a review. I'm so sorry to hear that the product didn't meet your expectations - we try our best to curate effective and well-designed products, so I'm sorry that this one missed the mark.
While we appreciate that this product didn't work out for you, we've offered a 20% discount on your next order in hopes of better meeting your needs next time. We hope you'll consider giving us another chance so that we can provide the excellent experience we always aim for.
Kind regards,
Customer Care
Excellent all round...top products…
Excellent all round...top products aswell thankyou will shop again...
29 April 2025
Reply from passionbugs
Hi there,
Thank you so much for taking the time to leave us a 5-star review! I'm delighted to hear that you were satisfied with the products received and that your experience shopping with us was positive.
We look forward to serving you again in the near future! In the meantime, if there's anything we can ever help with, don't hesitate to let us know. Our Customer Care team is available via live chat, email, and telephone to assist in any way we can.
Thanks for shopping with passionbugs.
Kind regards,
passionbugs Customer Care
Not Good at all
26 April 2025
Reply from passionbugs
Hi David,
I'm really sorry to hear that your experience with us didn't meet your expectations. We genuinely care about customer satisfaction and your feedback matters to us - even when it's critical.
I'd love the chance to learn what went wrong and see how we can make things right for you. If you're open to it, please reply to the email I have just sent you along with any details you're comfortable sharing.
Thank you again for your feedback. I do hope you'll shop with us again in the future so that we can deliver the excellent experience you deserve.
Kind regards,
Customer Care
Easily navigated
Easily navigated, delivery was prompt and discreet perfect shopping experience
1 April 2025
Reply from passionbugs
Hi Stephen,
Thanks so much for taking the time to leave us a 5-star review! I am very pleased to hear that you enjoyed using our website and that you received your order quickly. We strive to ensure that all of our customers have a fantastic shopping experience, and I am happy to see that we delivered on that for you.
I do hope we have the opportunity to serve you again in the near future!
Kind regards,
passionbugs Customer Care
Not so good
Not so good. Item was made of Such thin Plastic with weak seams that break in no time at all
I like. The doll, but if you were to increase strength of it, plus stronger seams, you would be onto a winner.
8 April 2025
Reply from passionbugs
Hi David,
Thank you so much for taking the time to leave us a review and for sharing your feedback. I am very sorry to hear that the product you ordered in this instance did not meet your expectations.
I have passed your valuable feedback along to our procurement team so that they can investigate this specific matter further and make improvements in the future.
I do hope that we have the opportunity to serve you again soon so that we can deliver the excellent experience we strive for!
Kind regards,
passionbugs Customer Care
I bought something and it was…
I bought something and it was absolutely useless no stars the site is crap 😡😡😡😡
31 March 2025
Reply from passionbugs
Hi Paul,
Oh no! We're so sorry to hear that the product didn't meet your expectations. We'd love a chance to make things right - please reach out to our Customer Care team so that we can investigate further and resolve your issue as best as possible. If something doesn't work, we're always happy to replace it - on the house, of course!
It's really important to us that every single one of our customers has a fantastic experience shopping with us.
Kind regards,
Customer Care
Rabbit ring, and lube
I am a man in a long term relationship, and wanted my partner, and myself to experience new pleasures for each other, so I invested in a rabbit ring, and a lube
The whole experience was exciting
So once I applied the lube, and put the ring on, we engaged in foreplay, and then entered my partner, and positioned myself so that that the vibration part of the rabbit, was in the right place for both of us, and without to much effort, we both managed to climax, which was very good for both of us
By the way I am 64, and my partner is 61, so come on guys, spice up your sex life, and give your partner a treat
Well worth buying,
15 March 2025
Reply from passionbugs
Hi Kevin,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you are pleased with the products received and that they are helping you to explore new experiences with your partner.
Thank you for shopping with passionbugs! We’re here whenever you’re ready to treat yourself (and your partner) again.
Kind regards,
passionbugs Customer Care
The item that I bought was for my friend y…
The item that I bought was for my friend and he was delited with it.
17 February 2025
Reply from passionbugs
Hi Maurice,
Thanks so much for taking the time to leave us a positive review! I am pleased to hear that your friend was delighted with the item you purchased.
If there is anything further we can do to bump that rating up to 5 stars, don't hesitate to let us know! Our Customer Care team is available via live chat, email, and telephone, and are always happy to help.
Thanks for shopping with passionbugs!
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi John,
Thanks for taking the time to leave us a positive review! I'm delighted to see that you were satisfied with our service, and that your experience shopping with us was worthy of a 5-star rating.
We look forward to serving you again in the near future! In the meantime, if there's anything at all we can help with, don't hesitate to reach out. Our Customer Care team loves to go the extra mile and is available via live chat, email, and telephone to answer any queries you may have.
Thanks for shopping with passionbugs.
Kind regards,
passionbugs Customer Care
Passionbugs are outstanding.
I recently bought an item from passionbugs because it was decently priced and wanted to try somewhere different.
Upon purchasing said item and a schoolboy error on my part, I started a return process which they honoured and they even threw extra discount for my next shop and a free gift, but after changing my mind, I reached out to the lovely passionbugs team to get it cancelled which they did and are still honouring the discount and free gift which they didn’t have too, but just shows you the type of company they are. I’m definitely going to make more purchases from this lovely company and now they are in my top 5 of adult companies to shop with.
And I hope anyone reading this review and are thinking about shopping with them, doesn’t hesitate to do so.
1 February 2025
Unprompted review
Reply from passionbugs
Hi Kyle,
Thank you for taking the time to leave us such a thoughtful and glowing 5-star review! We’re so glad that we were able to turn your experience into a positive one, and it means the world to hear that we’ve made it into your top 5. We always strive to go the extra mile for our customers, and reading your kind words makes it all worth it. We can’t wait to welcome you back and look forward to serving you again in the near future.
Kind regards,
passionbugs Customer Care
Great company
Great company. Always helpful on the live chats. Great customer service. Always good quality products never had a problem. Will continue shopping here.
10 January 2025
Unprompted review
Reply from passionbugs
Hi William,
Thanks for taking the time to leave us a 5-star review! We're so glad to hear you've had great experiences with our products and live chat service. Your continued support means the world to us, and we look forward to serving you again in the near future!
Thanks for shopping with passionbugs.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Stuart,
Thanks so much for taking the time to leave us a 5-star review! I'm pleased to hear that your order arrived quickly, and that you were satisfied with your purchase. Should you ever need us, our Customer Care team is here to help. You can connect with them via live chat, email, or telephone.
Thanks for shopping with passionbugs!
Kind regards,
passionbugs Customer Care
Very disappointed that on its first…
Very disappointed that on its first outing it let me down. I even had to check that no splinters had been transferred. Not good enough for £22 item !
Thank you for now putting right. Much appreciated
13 January 2025
Reply from passionbugs
Hi Philip,
Thanks for sharing your feedback, and we’re truly sorry to hear that the product let you down. That’s definitely not the quality we want for our customers.
We’ve gone ahead and issued you a full refund for the item - we hope this goes some way to making up for the disappointment.
We appreciate you giving us the chance to put this right, and we hope we can deliver a better experience for you in the near future!
Kind regards,
Customer Care
Fab customer service which was a real…
Fab customer service which was a real person not a bot, products were as described and a good price, will definitely use again
14 January 2025
Unprompted review
Reply from passionbugs
Hi Josh,
Thank you for your fantastic 5-star review and kind words! We're so glad you had a great experience with our Customer Care team - it’s important to us that our customers are supported by real people who want to help. It’s also great to hear that you were happy with the quality and value of our products.
We’re excited to have you as a returning customer and look forward to serving you again soon. If there’s ever anything we can help with, do reach out - our Customer Care team are available via live chat, email and telephone.
Thanks for shopping with passionbugs.
Kind regards,
passionbugs Customer Care
They're very swift and helpful
They're very swift and helpful. Elizabeth helped me quickly with a problem I had, ensuring I had a replacement and wasn't left with further problems. She was also kinda and friendly, and patient with me. They also package very well and everything is discreet
4 January 2025
Unprompted review
Reply from passionbugs
Hi there,
Thank you so much for your 5-star review and kind words! We’re thrilled that Elizabeth was able to provide swift, friendly, and patient support to resolve your issue smoothly. Discreet packaging and excellent service are top priorities for us, and it’s wonderful to hear that we hit the mark.
Thanks for shopping with passionbugs! We truly appreciate your support.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi there,
Thank you for taking the time to leave us a review, and for sharing your feedback. I’m so sorry to hear that the item you ordered didn’t meet your expectations. Your satisfaction is our priority, and we want all customers to have a fantastic experience shopping with us.
We’d love the opportunity to make this right for you. Please check your email, as we’ve reached out directly to discuss this further and find the best solution.
We look forward to hearing from you.
Kind regards,
Customer Care
Rubbish item avoid company
Rubbish item. Vibration? Not sure where that was. Awful material and horrendous customer service. Avoid
28 December 2024
Reply from passionbugs
Hi Jo,
Thank you for taking the time to leave another review regarding your recent experience. We understand your frustration and are sorry to hear that the product you purchased did not meet your expectations.
As mentioned in our previous response, we are unable to accept returns for an item once it has been opened and its hygiene seals have been broken. This policy is in place to protect the health and safety of all our customers.
That said, we truly appreciate you sharing your thoughts with us. We're always looking for ways to improve our products and service, and we'll make sure to take your valued feedback into consideration as we do.
Thanks again for shopping with us.
Kind regards,
Customer Care
Ordering and purchase was a breeze...
Ordering and purchase was a breeze.... delivery very quick .
13 December 2024
Reply from passionbugs
Hi there,
Thank you so much for your 5-star review! We’re so glad to hear that you found it easy to order via our website and that you received your items quickly. We love to make sure all our customers have an excellent time shopping at passionbugs, so it's great to hear that you're satisfied with your experience. Thanks again for your positive feedback!
Kind regards,
passionbugs Customer Care
We bought a few toys in the sale and…
We bought a few toys in the sale and could not believe what we got for our money, top quality products that me and my partner both really enjoyed using together. Delivery was quick within 2 days, really happy we found this site, will be ordering again!
3 December 2024
Unprompted review
Reply from passionbugs
Hi Ashley,
Thank you so much for leaving us a 5-star review! We’re thrilled to hear that you and your partner enjoyed the toys and found them to be of a high quality – it’s great to know that you’re happy with your purchase. We’re also glad the quick delivery met your expectations! We look forward to receiving your next order - happy shopping!
Kind regards,
passionbugs Customer Care
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