Very disappointed that on its first outing it let me down. I even had to check that no splinters had been transferred. Not good enough for £22 item ! Thank you for now putting right. Much appreciat... See more
Company replied
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Site is super easy to navigate and everything is categorised conveniently so you’ll be able to find what you’re looking for easily The checkout options are easy and flexible and the delivery ti... See more
Company replied
We bought a few toys in the sale and could not believe what we got for our money, top quality products that me and my partner both really enjoyed using together. Delivery was quick within 2 days, real... See more
Company replied
I have never heard or used passionbugs before - I normally stick to AS. But looking around for the best price I found the website. The prices are really competitive so decided to place an order and W... See more
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Company details
About passionbugs
Written by the company
passionbugs is an online adult shop offering free returns and tracked delivery from our UK warehouse. All orders are sent in plain, brown packaging and delivery is free when you spend £40 or more. If you ever need us, our friendly customer care team are available via live chat, email and phone. Our range includes hundreds of sex toys, lingerie sets and bedroom essentials – all in stock for same-day dispatch. For those times when you need it fast, we also offer next-day delivery.
Contact info
4.2
Great
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic company and customer service
Amazing customer service. Very quick to respond to any queries and will always bend over backwards to ensure the customer is 100% satisfied 😊
28 February 2023
Unprompted review
Reply from passionbugs
Hi Gary,
Thanks for the 5-star rating and for your wonderful review! I will pass along your kind comments to the customer care team to let them know to keep up the great work. If there's ever anything else we can help with, just drop us a line. We're here for you!
Kind regards,
passionbugs Customer Care
Excellent products and fantastic…
Excellent products and fantastic customer service.
Delivery was quick and efficient.
1 February 2023
Unprompted review
Reply from passionbugs
Hi Becky,
Thank you so much for the 5-star rating! I'm so pleased that you had a great experience shopping at passionbugs. Should you ever need anything, do get in touch with our customer care team. We're available via email, live chat, and telephone. Have a great day!
Kind regards,
passionbugs Customer Care
TOP CLASS SERVICE
Amazing service
Product was as described, delivery was super quick and being able to speak to an actual person when requiring help was a great touch.
Will be ordering again.
Keep up the good work
28 February 2023
Unprompted review
Reply from passionbugs
Hi Martin,
Thank you for your 5-star review and wonderful feedback! Our customer care team is always here to help, and I'm so pleased to hear that you found this of use. I will pass along your positive comments to the rest of the team and let them know to keep up the great work!
Kind regards,
passionbugs Customer Care
Great service
Great service, quick delivery, very discreet packaging, recommended to all family and friends ⭐️⭐️⭐️⭐️⭐️
1 March 2023
Unprompted review
Reply from passionbugs
Hi Kim,
Thank you so much for your lovely 5-star review! I am very pleased to hear you had a fantastic experience shopping with us, and that you have been kind enough to recommend us to your friends. Should you ever need anything, do let us know - we're here for you!
Kind regards,
passionbugs Customer Care
Top company
Top company! Great customer service offrring some great advice.
Made everything easy and Great product range. Will defo be purchasing more items moving forward.
22 February 2023
Unprompted review
Reply from passionbugs
Hi Matthew,
Thank you so much for leaving us a 5-star review! I am very pleased to hear that our customer care team were able to provide you with the advice you needed. We can't wait to see you back on-site soon and we look forward to serving you again!
Kind regards,
passionbugs Customer Care
Great variety of products and service…
Great variety of products and service is what it says on the tin. Definitely recommend and buy with confidence!
27 February 2023
Unprompted review
Reply from passionbugs
Hi there,
We are so grateful for your kind words and 5-star review! Thank you very much for sharing your positive feedback with us. Should you ever need anything, our customer care team is here for you - drop us a line anytime. We're here to help via email, live chat, and telephone.
Kind regards,
passionbugs Customer Care
Customer service was great
Customer service was great, a varied range of products, quick delivery so impressed recommended to family and friends
27 February 2023
Unprompted review
Reply from passionbugs
Hi Sarah,
Thank you very much for the 5-star rating and wonderful review! Your positive feedback is highly appreciated and it means so much to us that you have recommended us to your family and friends. We do hope to see you on-site again soon!
Kind regards,
passionbugs Customer Care
Me you us bullet vibe with attachment’s…
Me you us bullet vibe with attachment’s wasn’t as though attachments were smaller
24 December 2022
Reply from passionbugs
Hi Jonathan,
Thank you so much for leaving us a review and for sharing your feedback.
I am very sorry to hear that the item you ordered didn't meet your expectations, and I apologise for any inconvenience this may have caused. I have passed your comments along to the team so that we can look into this further and improve in the future.
If there is anything that you think we can do to bump that rating up to 5-stars, we'd love to hear from you! Our customer care team is available via email, live chat, and telephone and would be more than happy to assist. Drop us a line anytime.
Kind regards,
Customer Care
Quick and easy order process
Quick and easy order process , had what I wanted at a good price and delivery was quick.
10 February 2023
Reply from passionbugs
Hi Craig,
Thank you so much for taking the time to leave us a 5-star rating - it is much appreciated! We hold ourselves to very high standards and I'm pleased to hear that you had a great experience.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Eric,
Thank you for taking the time to leave us a review. We are so sorry to hear that you were not happy with your order.
If there is anything you think we can do better, we'd love to hear from you! We're here to talk via email, live chat and telephone. Drop us a line anytime.
Kind regards,
Customer Care
passionbugs
Like being able to speak to a real person on live chat who was really helpful and patient with all my questions.
25 February 2023
Reply from passionbugs
Hi there,
Thank you so much for the 5-star review and for your positive feedback! We will share this with the live chat team to let them know to keep up the great work.
Kind regards,
passionbugs Customer Care
Great service and a great product!
4 February 2023
Reply from passionbugs
Hi Justine,
Thank you so much for your 5-star review! We are incredibly grateful for your positive feedback and are pleased you like your product.
Kind regards,
passionbugs Customer Care
I like the order was made quickly.
24 February 2023
Reply from passionbugs
Hi Anna,
Thank you so much for taking the time to leave us our first review! We highly appreciate your positive feedback and are glad you liked your order.
Kind regards,
passionbugs Customer Care
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