Very disappointed that on its first outing it let me down. I even had to check that no splinters had been transferred. Not good enough for £22 item ! Thank you for now putting right. Much appreciat... See more
Company replied
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Site is super easy to navigate and everything is categorised conveniently so you’ll be able to find what you’re looking for easily The checkout options are easy and flexible and the delivery ti... See more
Company replied
We bought a few toys in the sale and could not believe what we got for our money, top quality products that me and my partner both really enjoyed using together. Delivery was quick within 2 days, real... See more
Company replied
I have never heard or used passionbugs before - I normally stick to AS. But looking around for the best price I found the website. The prices are really competitive so decided to place an order and W... See more
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Company details
About passionbugs
Written by the company
passionbugs is an online adult shop offering free returns and tracked delivery from our UK warehouse. All orders are sent in plain, brown packaging and delivery is free when you spend £40 or more. If you ever need us, our friendly customer care team are available via live chat, email and phone. Our range includes hundreds of sex toys, lingerie sets and bedroom essentials – all in stock for same-day dispatch. For those times when you need it fast, we also offer next-day delivery.
Contact info
4.2
Great
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from passionbugs
Hi there,
Thank you so much for the 5-star review! We're pleased to hear that you had an excellent experience shopping with passionbugs.
If you ever need us, our customer care team is available via live chat, email and telephone. Drop us a line anytime, we're always happy to help!
Kind regards,
passionbugs Customer Care
I didn’t receive the parcel
6 October 2023
Reply from passionbugs
Hi Melinda,
Thank you for taking the time to leave us a review. I am so sorry to hear that your parcel has not arrived.
I can see from the courier's tracking information that your parcel was returned to us due to an incorrect or incomplete address. As such, I have issued you with a full refund for your order. I have also emailed you directly to confirm this.
Apologies for any inconvenience this has caused. We love to make all of our customers happy, so if there is anything further we can do to bump that rating up to 5-stars, please let us know! Our Customer Care team is always happy to help and can be reached via live chat, email and telephone.
Kind regards,
Customer Care
The items I purchased look like tat cheap and not worth the money
To be honest the items I purchased were tacky looking.
24 September 2023
Reply from passionbugs
Hi Bev,
Thank you for taking the time to leave us a review and for sharing your feedback with us.
I am so sorry to hear that the items you ordered did not meet your expectations, and I apologise for any inconvenience this may have caused. I have passed your comments along to the relevant teams so that we can look into this further and improve in the future.
We would love for you to give us another try, so we will also include a free gift with your next order should you come back and shop with us again. If there is anything else we can do to bump that rating up to 5-stars, please let us know. Our customer care team is available via live chat, email and telephone.
Thank you again for your feedback. As a small business, we will use it to grow and improve over time!
Kind regards,
Customer Care
Wasn’t delivered…
31 August 2023
Reply from passionbugs
Hi Alona,
Thank you for taking the time to leave us a review. I am so sorry to hear that your order was not delivered as expected.
I have checked our systems and I can see that your order was correctly dispatched to the address provided during checkout. According to the courier's tracking information, the parcel was successfully delivered on 04 September 2023 at 12:53 pm.
We have emailed you directly to provide assistance. Of course, if your order has not arrived, we will do everything within our power to put it right.
We look forward to hearing back from you, and apologies again for any inconvenience caused.
Kind regards,
Customer Care
Reply from passionbugs
Hi Kate,
Thanks so much for leaving us another 5-star review! We're pleased to hear that you were happy with your experience shopping at passionbugs, and we do hope you'll come back and shop with us again soon!
Please remember that our Customer Care team loves to make sure all of our customers have a great experience shopping with us. If you ever need them, they're available to help via live chat, telephone and email.
Thanks again for sharing your positive feedback!
Kind regards,
passionbugs Customer Care
Item never arrived
Item never arrived, I received a full refund and was impressed with the great customer service thank you
28 August 2023
Reply from passionbugs
Hi Maya,
Thank you for taking the time to leave us a review. I am so sorry to hear that your order did not arrive.
I have checked our systems and I can confirm that we have issued you with a full refund for your order. We would love for you to give us another try, so we will also include a free gift with your next order should you come back and shop with us again.
Apologies again for any inconvenience caused. We love to make all of our customers happy, so if there's anything else we can do to bump that rating up to 5-stars, please let us know! Our Customer Care team is here to help via live chat, email and telephone.
Kind regards,
Customer Care
Arrived quickly
28 August 2023
Reply from passionbugs
Hi Karen,
Thank you so much for leaving passionbugs a 5-star review! We're so pleased to hear that your order was delivered quickly.
Should you ever need us, our Customer Care team is here to help via live chat, telephone and email. We do hope you'll come back and shop with us again soon!
Kind regards,
passionbugs Customer Care
Good company service
28 August 2023
Reply from passionbugs
Hi Paul,
Thank you so much for taking the time to leave us a 5-star review, we really appreciate it! We are pleased to hear that you were happy with our level of service.
If there's ever anything we can do to help, do let us know. Our Customer Care team loves to make every one of our customers feel special and is available via live chat, telephone and email.
Kind regards,
passionbugs Customer Care
All was very good thank you
31 July 2023
Reply from passionbugs
Hi Arthur,
Thanks so much for taking time out to leave us a 5-star review! We appreciate your positive feedback and are very pleased to hear that you are happy with your purchase.
We love to make sure that every single one of our customers has a fantastic experience shopping at passionbugs. Should you ever need us, our friendly team is always available and happy to help via live chat, telephone and email.
Kind regards,
passionbugs Customer Care
The items I bought were really nice and…
The items I bought were really nice and my husband loved them all too
27 July 2023
Reply from passionbugs
Hi Elaine,
Thank you so much for your lovely 5-star review and positive feedback! We're pleased to hear that you like your items and we look forward to you shopping with us again soon.
Should you ever need us, we're here to help via live chat, email and telephone. If there's ever anything we can do to help, just let us know.
Kind regards,
passionbugs Customer Care
Very good product and great quality
8 June 2023
Reply from passionbugs
Hi Peter,
Thank you so much for taking the time to leave us a Trustpilot review! We're happy to hear that you are pleased with the quality of the product you received.
We love to make sure all of our customers are completely satisfied with their purchase! If there's ever anything we can do for you, do get in touch with our customer care team. We're available via live chat, email and telephone.
Kind regards,
passionbugs Customer Care
THE PRODUCTS WERE POOR QUALITY AND I AM…
THE PRODUCTS WERE POOR QUALITY AND I AM UNABLE TO RETURN THEM
4 June 2023
Reply from passionbugs
Hi Rachel,
Thank you so much for leaving us a review and for sharing your feedback with us.
I am so sorry to hear that the quality of the items you ordered didn't meet your expectations, and I apologise for any inconvenience this may have caused you.
I cannot see a returns request for this order, so I have emailed you directly with a couple of options we can take to put this right. If you have not received our email, please do check your Spam or Junk folder also.
Thank you again for your feedback. As a small business, it helps us to grow and improve over time!
Kind regards,
Customer Care
Fantastic all round
Fantastic service quick delivery and more choices than other online shops
2 May 2023
Reply from passionbugs
Hi Sharon,
Thank you for taking the time to leave us a 5-star review! We appreciate your positive feedback and are very pleased to hear that you were happy with your order.
Should you ever have any questions or comments, do reach out to our customer care team. They're available via live chat, email, and phone and their only goal is to make sure every customer loves their experience shopping at passionbugs!
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Denise,
Thank you for your review! We appreciate your comments and are always open to feedback about how we can improve our service even more. Should you ever need us, our customer care team are here to help via live chat, email and telephone.
We do hope you'll shop with us again soon so that we can deliver the exceptional service we always aim for!
Kind regards,
passionbugs Customer Care
Easy to order and delivered in the time…
Easy to order and delivered in the time provided.
10 April 2023
Reply from passionbugs
Hi Julie,
Thank you for taking the time to leave us this 5-star review! We are pleased to hear that you found it easy to order via our website, and that we were able to get your goodies to you quickly.
We do hope you'll shop with us again in the future!
Kind regards,
passionbugs Customer Care
Great customer service had a issue with…
Great customer service had a issue with the item and they sorted it out straight away and am defo going to be a repeat customer
31 March 2023
Reply from passionbugs
Hi there,
Thank you so much for your 5-star review! I'm very pleased to hear that we were able to resolve your issue appropriately and I will pass your positive comments along to the rest of the team. If there's ever anything else we can help you with, don't hesitate to get back in touch!
Thanks again for sharing your lovely feedback.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi there,
Thanks so much for your lovely 5-star review! We're pleased to hear that our level of service met your expectations, and we do hope to see you back on site soon!
Kind regards,
passionbugs Customer Care
Was on time and descreat
13 March 2023
Reply from passionbugs
Hi Debbie,
Thanks so much for taking the time to leave us a 5-star review! We are pleased to hear that we met your expectations and do hope you'll shop with us again in the future!
Kind regards,
passionbugs Customer Care
Amazing
Really good experience, delivery was really quick and discreet, I had some questions about a few products and they came back with a quick and detailed response very helpful indeed, will definitely be buying from here again!
3 March 2023
Unprompted review
Reply from passionbugs
Hi Joshua,
Thank you so much for your kind comments and 5-star review! We are so pleased that we were able to assist you with your purchase. Should you ever need anything else, drop us a line. We're available via live chat, email, and telephone.
Kind regards,
passionbugs Customer Care
Fantastic service
Fantastic service, brilliant product & high quality, delivery was very quick & communication was A+, definitely order again, we’ll done passionbugs 👏👏👏👏👏
14 February 2023
Unprompted review
Reply from passionbugs
Hi Shaun,
Thank you so much for your 5-star review and for sharing your lovely feedback! We are very pleased to hear that you had a great experience shopping with us, and we hope to see you back on-site soon! If there's anything we can help with, just drop us a line. Our Customer Care team is available via email, live chat, and telephone.
Kind regards,
passionbugs Customer Care
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