Passport Visas Express.com Reviews 

6,991
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 364 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and quick response times. Many people found the customer service to be exceptional, providing clear information and making the process stress-free and easy. Reviewers frequently noted the efficiency and speed of obtaining visas and passports, often within a few days or even hours. However, some people mentioned that the workflow and confirmations could be confusing, and a few found the online process daunting, especially with photo uploads.

What people talk about most

Service

People report positive experiences with service, often highlighting the speed and efficiency in obtaining... See more

Staff

Customers had positive experiences with staff, frequently praising their patience, helpfulness, and clear... See more

Customer service

Clients share positive opinions on customer service, consistently praising its efficiency and helpfulness.... See more

Response time

Consumers consistently report positive experiences with response times, highlighting the quick and helpful... See more

User experience

Users describe positive interactions with user experience, with many finding the process easy, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

I discovered my passport was going to expire in March and I am scheduled to go on a cruise in January, didn’t realize it had to still be valid for 6 months beyond cruise date. PANIC! I found Passport... See more

Rated 5 out of 5 stars

#1 I got all the Visas we needed and had no issues whatsoever wth our border crossings. Thanks. #2 I found the workflow and confirmations somewhat confusing. After we subbmitted the paperwork I di... See more


Company details

  1. Visa and passport office
  2. Passport office
  3. Passport Photo Processor
  4. Travel agent
  5. Visa Agent

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(6,991)

336 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Online communication

I so appreciate being assigned a counselor who dealt with our request in such a timely manner! In addition, the communication was extremely articulate and I so appreciate the counselors answering my question.

12 February 2026
Rated 5 out of 5 stars

Well lets get down to the brass tacks

Well lets get down to the brass tacks. I put in for a visa for India. Two days later I had the pleasure of receiving a call your customer service rep's. I wish I had wrote her name down. It's one thing to get a call for making admin mistakes on my application form. But I received three calls from one of the nicest ladies I have talked from any customer rep. She was helpful, understanding, and even help my co-worker with his visa issue's. (We are traveling to the same country on the same job). My name is Hank Smith my app ID number is I004V386E426. Please find this young lady and thank her for us. This great service to this customer without sugar coating it outstanding.
Please feel free to call me. +1-478-442-2885

9 February 2026
Rated 5 out of 5 stars

The hassle of running into glitches…

The hassle of running into glitches when on the website for the Uganda passport was eliminated! Your form was quick and easy to fill out and apart from needing to scan the passport, which I now have a copy of, and repeating the photo which required a minor change, it was smooth and easy.

6 February 2026
Rated 5 out of 5 stars

Glad we used Passpor Visas Express

#1 I got all the Visas we needed and had no issues whatsoever wth our border crossings. Thanks.

#2 I found the workflow and confirmations somewhat confusing. After we subbmitted the paperwork I did not feel reassured I had gotten it all right. I was relieved to learn that everything was in order when we did finally get the visas.

15 December 2025
Rated 5 out of 5 stars

Excellent, Fast, and Efficient Service

Service was fast and efficient and will be quicker next now that I've been through it once. Computers are not my forte, and I was a bit intimidated at the beginning. So happy this service is available to everyone.

2 February 2026
Rated 5 out of 5 stars

Great experience

Great experience! Very good communication and extremely helpful. Ebony was able to get out Visas processed in less than 2 weeks. I would highly recommend Passport Visas Express for any visas and passport needs.

7 January 2026
Unprompted review

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