Passport Visas Express.com Reviews 

6,992
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and efficiency, often receiving visas or passports quickly and within tight deadlines. The staff and customer service are frequently highlighted as excellent, with many appreciating their helpfulness, responsiveness, and knowledgeable guidance. Reviewers found the overall user experience to be easy, stress-free, and professional, simplifying complex applications. However, some customers noted that the workflow and forms could be confusing or daunting to navigate, especially for those less familiar with online processes. A few also mentioned difficulties submitting photos that met specific application requirements.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use in obtaining... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, understanding, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Response time

People report positive experiences with response times, consistently praising the quick and efficient service... See more

User experience

Clients share positive opinions on user experience, with many finding the process of obtaining visas easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

I discovered my passport was going to expire in March and I am scheduled to go on a cruise in January, didn’t realize it had to still be valid for 6 months beyond cruise date. PANIC! I found Passport... See more

Rated 5 out of 5 stars

#1 I got all the Visas we needed and had no issues whatsoever wth our border crossings. Thanks. #2 I found the workflow and confirmations somewhat confusing. After we subbmitted the paperwork I di... See more


Company details

  1. Visa and passport office
  2. Passport office
  3. Passport Photo Processor
  4. Travel agent
  5. Visa Agent

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(6,992)

340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience! Very good communication and extremely helpful. Ebony was able to get out Visas processed in less than 2 weeks. I would highly recommend Passport Visas Express for any visas and passport needs.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Very helpful answering questions. Fast service. Only complaint - FedEx was delayed three days. I thought I should get a refund of the $40 for overnight.

28 January 2026
Rated 5 out of 5 stars

They responded very quickly to our…

They responded very quickly to our application and were knowledgeable about what information was needed when arriving to countries via a cruise. It saved us a lot of time and eliminated a lot of back and forth communication with the embassy.

27 January 2026
Rated 5 out of 5 stars

Quick and responsive to inquiries

Quick and responsive to inquiries. I emailed my passport photos rather than downloading them and found out I had the email address wrong. Spoke to customer service and immediately resolved problem.

26 January 2026
Rated 5 out of 5 stars

Visas Made Easy

The application process was hassle free. I was a bit early applying for a Visa needed for my trip so Ebony retained my application and then processed it in the allowable timeframe. She emailed me then followed up with a phone call. Issue happened within the hour. This whole process was made simple and the Customer Service is the best!

23 January 2026
Rated 5 out of 5 stars

Why screw around. Hire the Pro's

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com and had great results. got my Chinese visa quickly. The phone line was always answered rapidly and the information I got was correct.

21 January 2026
Rated 5 out of 5 stars

I had had a very frustrating previous…

I had had a very frustrating previous experience applying for a visa. My experience with you was perfect. The process was clearly explained step by step and my application went off perfectly. I thank you for renewing my trust in this experience.

20 January 2026
Rated 5 out of 5 stars

I would suggest that you make it clear…

I would suggest that you make it clear that I could have applying for visas for both my husband and myself at the same time. As it was, I did mine and then started all over again to do my husbands. Otherwise, it was easy to walk through the steps. Thank you.

19 January 2026
Rated 5 out of 5 stars

Karla Eggert was my representative that…

Karla Eggert was my representative that helped me through the process of obtaining my new passport in seven days. This included a New Year’s Eve and a New Year’s Day holiday
Karla was outstanding in walking me through the entire process and following up with me throughout the next seven days to ensure that I received my passport in a timely manner. I could not be happier with the service I received.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast easy process

Fast! Got my visa a s a p. Good website.. entry to application was just a little confusing..pay first needs to be more visible

15 January 2026

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