Passport Visas Express.com Reviews 

6,992
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and efficiency, often receiving visas or passports quickly and within tight deadlines. The staff and customer service are frequently highlighted as excellent, with many appreciating their helpfulness, responsiveness, and knowledgeable guidance. Reviewers found the overall user experience to be easy, stress-free, and professional, simplifying complex applications. However, some customers noted that the workflow and forms could be confusing or daunting to navigate, especially for those less familiar with online processes. A few also mentioned difficulties submitting photos that met specific application requirements.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use in obtaining... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, understanding, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Response time

People report positive experiences with response times, consistently praising the quick and efficient service... See more

User experience

Clients share positive opinions on user experience, with many finding the process of obtaining visas easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

I discovered my passport was going to expire in March and I am scheduled to go on a cruise in January, didn’t realize it had to still be valid for 6 months beyond cruise date. PANIC! I found Passport... See more

Rated 5 out of 5 stars

#1 I got all the Visas we needed and had no issues whatsoever wth our border crossings. Thanks. #2 I found the workflow and confirmations somewhat confusing. After we subbmitted the paperwork I di... See more


Company details

  1. Visa and passport office
  2. Passport office
  3. Passport Photo Processor
  4. Travel agent
  5. Visa Agent

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(6,992)

340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Everything went fairly well

Everything went fairly well, except the fact that I was not contacted properly. I was not getting emails and texts in a timely manner, once I contacted you and make sure you had the right information that I had sent to you that everything went well.

12 January 2026
Rated 4 out of 5 stars

Excellent customer support

Your (phone) customer support was very responsive and helped me complete my application when I could not log back into my account to do it myself. (I kept getting a message that I was not authorized to view the account!) This technical problem was very disconcerting, but the representative was most reassuring and promised to process my application that day.

9 January 2026
Rated 5 out of 5 stars

You answered questions clearly

You answered questions clearly. Visa was processed promptly. Thanks,Jaki

I tried to get my visa through evisa.vn site. Apparently there was something wrong with photo of passport page but they never told what was wrong and what to do inspite of numerous emails etc.

8 January 2026
Rated 5 out of 5 stars

Would have lost my cruise money!I discovered my passport was going to…

I discovered my passport was going to expire in March and I am scheduled to go on a cruise in January, didn’t realize it had to still be valid for 6 months beyond cruise date. PANIC! I found Passport Visas Express online and after reading reviews, gave them a try, hoping to get my passport in time for my trip. I paid for fastest delivery. They received my documents and application on Monday and I am holding my new passport in my hand 5 days later on Friday! WHEW! They saved my trip! THANK YOU!!!!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast, reliable, reasonable price, excellent customer service

Fast, reliable, reasonable price, excellent customer service. This was a China business Visa. No need to pay for someone to help complete your COVA application. It was straightforward and promptly accepted by the China Embassy. Passport Visas Express had excellent customer service to answer my questions about the process. Received the documents, reviewed and submitted the next day. Shipped them back within 24 hours of completion by the Embassy. Gave me a good feeling of trust.

17 December 2025
Rated 5 out of 5 stars

Peace of mind!

After a few glitches and frustrations I used the much easier process of simply giving the info to Passport Visa Express. They could size my photo and passport page and fill in all the foreign locations and in less than a week I received a copy of approved visa to download. I would use this service again

23 December 2025

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