I left a voice message on August 2nd. A woman called me back the next day. Unfortunately she was not helpful. She seemed to “guess” at answering my questions, and actually gave me incorrect informatio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... See more
Fed Ex was not a very good delivery service. Our table was stuck in Wasco, Oregon for 5 days and Fed Ex never communicated what the problem was or when we would receive the table. We were the ones wh... See more
Ordering was easy. I only gave 4 stars because at check out, the PATIO10 code was not accepted at checkout for my first order. Otherwise, I would have given a 5 star rating. I feel a discount should... See more
Company details
Information provided by various external sources
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Contact info
North Michigan Avenue 980, 60611, Chicago, United States
- patioliving.com
4.4
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Laila was super helpful and she called…
Laila was super helpful and she called back with actual answers.
2 July 2026
Easy Process
I worked with a very professional lady named Kim who made the entire ordering process very easy. And PatioLiving's prices are quite reasonable. I highly recommend this online company.
2 July 2026
They had what I needed.
2 July 2026
I wrote to customer service using the…
I wrote to customer service using the chat and was immediately taken care of - so expedient! So helpful!!
2 July 2026
Unprompted review
The customer representative
The customer representative, Kelly, was very courteous, professional, explained things well and was prompt in sending us helpful fabric samples.
1 July 2026
Easy use of website including fabric
Easy use of website including fabric, color, and shipping options. Also had an excellent experience with the Live Chat feature.
1 July 2026
Patio living web site is very easy to…
Patio living web site is very easy to order.
The quality of items I have ordered from Patio living is excellent
1 July 2026
I was given a 10% discount code when I…
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase.
Update: after reading my review, I was given the 10% discount. I did not see that some restrictions applied to the discount before placing my order. Very pleased. Good customer service.
28 June 2026
Reply from PatioLiving
Dear Don, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
I found the products I needed quickly
I found the products I needed quickly, and the order and checkout process was very prompt.
30 June 2026
Shayla was very informative
Shayla was very informative, understood what I was looking for. She answered all my questions and was patient with all that I was asking. A great experience.
30 June 2026
Very Helpful Live Chat…
Shayla was very responsive and helpful in guiding me through the process and providing a quote and how to access it as I continue looking through your website.
30 June 2026
Unprompted review
BEWARE! FREE $101.57 gift speaker is charged on invoice!
PatioLiving CSR couldn't resolve why my $3,273.13 order changed to $3,381.81 when submitted with my credit card authorization. Charging me $101.57+tax for the promo FREE speaker is fraudulent misrepresentation!
This simple goodwill transaction has become complicated & delayed because another PL department must now review the online transaction & adjust for a possible computer glitch? Is it a glitch or intentional? I should have gone with AuthenTEAK, not PatioLiving! I advised CSR (Kim) that if the problem is not resolve in 24hrs I will cancel the entire transaction & seek immediate refund.
BEWARE!!! I was the one who detected the overcharge, instead of the PL rep who verified the completion of the invoice transaction & was willing to close the phone sale.
29 June 2026
Reply from PatioLiving
Dear Richard,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and concern this situation caused.
We understand how concerning it is to see an unexpected charge on an order, particularly when it involves a promotional item advertised as free. This is not the experience we want any of our customers to have.
As soon as the discrepancy was brought to our attention, our team began investigating the transaction to determine the cause and ensure the pricing was corrected appropriately. While we understand the additional review delayed a resolution, it was necessary to verify the order details and make sure the issue was handled accurately. We regret the inconvenience and frustration this caused. We have refunded you for the charge of the speaker. Please keep a look out for an email with your receipt.
We appreciate you bringing this matter to our attention and the opportunity to review it. Customer trust is extremely important to us, and we are committed to providing accurate pricing and transparent service. We hope the resolution provided demonstrates our commitment to making things right. If you have any questions in the meantime, we are happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
Smooth delivery
Smooth delivery. Great table & chairs - comfortable & high quality
Great customer service too
14 May 2026
Unprompted review
Kim was very helpful
29 June 2026
Unprompted review
Ordering was easy
Ordering was easy. Delivery was prompt (5th business day). Delivery service was pleasant and efficient.
23 June 2026
The Customer Service Department at…
The Customer Service Department at Patio Living is top notch! Very responsive and helpful! I give them 10 stars!!!
29 June 2026
I want to purchase one more piece in…
I want to purchase one more piece in addition to a set.
At least the sales lady is trying to help out. I am waiting for her update.
28 June 2026
Unprompted review
I liked the site but I didn't like that…
I liked the site but I didn't like that it said sign up for email/text to get a discount, but then the discount code was "not applicable" to my first time purchase. Seems deceiving. Haven't received the order yet, so cannot comment on that.
28 June 2026
I was so happy to find a matching chase…
I was so happy to find a matching chase lounge. Price a bit high and I would bought the chairs. It would be great if you include the height of the bed. Silly to charge $250 to set up (not happy about that).
28 June 2026
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