Pavers Reviews 

2,513
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional staff for their helpfulness, friendliness, and personalized advice, often going above and beyond to assist in finding suitable products. Many appreciate the comfort, good quality, and perfect fit of the shoes, making the shopping experience pleasant and easy. However, some customers also noted concerns regarding delivery services, citing longer than expected shipping times, lost parcels, and issues with specific couriers. Additionally, a few people mentioned inconsistencies with product quality and sizing, such as shoes being slippery, soles detaching, or ordered sizes not matching expectations. Occasional difficulties were also reported with online order resolution and returns.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the good quality of products,... See more

Order

Users describe ambiguous interactions with order, with many customers expressing frustration and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

In Bedford Interchange Pavers (as long as this is the right company as there is two Pavers) there is a person who workers here called April and is the nicest person you will ever meet. I am Autistic a... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(2,513)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just received though Trustpilot that…

Just received though Trustpilot that you are sending my trainers today having surprisingly arriving overnight if you can believe that.
But no mention of the compensation I was promised.
Last night I received a email to say out of stock still due for dispatch on 22/08/2024 although they were advertised on their website for immediate delivery so it’s very difficult to trust this company if they are ever telling the truth

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 2 pair's of shoes

Ordered 2 pair's of shoes, first pair I opened a yellow stain on the white shoe and the second pair I opened were an odd pair of shoes in the box, very disappointed, plus it's costing me money to send back

19 July 2024
Rated 5 out of 5 stars

Great staff

I was very pleased with the attention and expert assistance i received from.assistant Trudy on Sat 3/08/24 also.on returning to store in Blanchardstown I received the same care & expert advice from member of staff Lucinda? Staff like these give Pavers the good name

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Online shopping made easy

I recently purchased sandals online from Pavers.ie in their sale. They were great value and fitted perfectly. I was surprised when they were delivered so promptly through An Post. I will be a return customer.

19 July 2024
Rated 5 out of 5 stars

Meeting my requirements!

Went to Pavers Taverham to look for particular shoes. However they weren’t practical and Olivia quickly offered alternatives and once she established what ‘I’ really wanted she was able to find the best shoes for me. So after going to look at some shoes I ended up buying a pair of shoes just right for me.
Nice to find a helpful and committed person with patience and good humour. I know where my shoes are coming from in the future!

6 July 2024
Unprompted review
Rated 1 out of 5 stars

No Shoes

Ordered shoes two weeks ago and asked for refund as I never received my goods. I have been refused a refund as they say they were shipped but tracking as not moved in over a week.

STAY CLEAR !! I will never purchase from Pavers again.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

They had exactly what I was looking for, the assistants were very helpful. I purchased a pair of Skechers Slip ins, perfect for my needs. Great value for money.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

No service or delivery but refunded less than paid!

Ordered shoes two weeks back, after prolonged wait received email that they can’t find the shoes and refund will be provided. Paid in total €49.99, but refund was issued for €40.50! After emailing them back for the difference- no answer received! Had to claim through Revolut claims to sort the issue and they did it in 20min.
After all the hassle the Pavers Ireland site still has the same shoes showing 3 available (same size as I have ordered)
Would not trust online shop of Pavers again….

14 June 2024
Unprompted review
Rated 1 out of 5 stars

I purchased shoes

I purchased shoes, waited 2 weeks for delivery. No emails or correspondence from pavers. I received an email advising I will receive my refund soon. I have emailed Pacers on 3 different occasions with no response, today on my 4th attempt I was informed they refused me as I was fraudulent!!!. I had purchased products before but I have never been accused of fraud before
Will never buy again from them

7 June 2024
Unprompted review
Rated 1 out of 5 stars

SENT TWO LEFT FEET

Ordered some sandals and was sent two left feet. Customer Services were not at all helpful. Obviously I had to go to the effort of returning the sandals.

Would have expected an automatic replacement containing one left and one right shoe. But I didn’t receive a replacement pair. When I queried this I was told it was my fault for not requesting a replacement. But I had requested a replacement both online and on the paper order which I returned with the sandals to Pavers.

Then I was told that the sandals were out of stock. Terrible customer service. Very disappointed. Will take my business elsewhere in future.

19 April 2024
Unprompted review
Rated 2 out of 5 stars

Received order in a timely manner but…

Received order in a timely manner but very disappointed with the quality of the shoes. After just a few weeks of wear (wearing mainly indoors and not every day) the sole is already lifting and showing signs of wear that I would not expect at this stage. Even at the side there is signs pf parting from the sole to the upper. Would not have expected this at this early stage.

23 May 2024

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