PaversReviews 

2,510
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professional yet friendly demeanor, making the shoe-buying experience pleasant and successful for many. People appreciate the personalized advice and the effort staff members put into finding suitable footwear, especially for those with specific needs or difficulties. Many consumers are delighted with their purchases, highlighting the comfort and quality of the shoes, with some even returning for additional pairs. However, some people mentioned issues with delivery services, experiencing delays and lost parcels, which led to frustration. A few other people also felt that product quality was inconsistent, citing problems like soles detaching or shoes not having advertised features like arch support. Additionally, some customers found discrepancies in sizing between products, making online ordering challenging.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Staff

Customers consistently note positive experiences with staff, praising their helpfulness and friendliness.... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the comfort, fit, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some finding the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

In Bedford Interchange Pavers (as long as this is the right company as there is two Pavers) there is a person who workers here called April and is the nicest person you will ever meet. I am Autistic a... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(2,510)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, as always from Pavers. Great that those who have difficulties getting shoes to fit, for various reasons, have somewhere to shop in comfort.

18 October 2024
Rated 5 out of 5 stars

I must give Andrea a shout out 100%…

I must give Andrea in Pavers Killarney a shout out 100% customer service at 5 /50 this evening in Pavers Killarney. It was 5/50 when I entered store,was having a quick look for red boots. Andrea came and asked if I needed help, felt really bad as I knew it was almost closing time. Saying that to Andrea (asking her name ) she said no trouble and went on to show me few pairs. Didn't have my size, she said look take a photo showing me no on tag etc. On the bus back I went online and ordered my red boots. Thanks a million. Couldn't believe when Andrea told me she was training . After spending years in retail I know excellent customer service when I receive it. Wish we had an Andrea in every retail outlet. Happy customer

11 October 2024
Unprompted review
Rated 1 out of 5 stars

The worst after sales service ever!!!

Please do not review any Pavers product until you have had them for a reasonable time or unless their is an immediate fault. Initially they might be soft and comfy but how long before they wear and let in water? Their customer services constantly waffle on and on. They are happy to take money off you and then hide away. Cowardly people. My complaint has been going on for many months.

3 October 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of boots from Pavers…

I ordered a pair of boots from Pavers the total cost 63.49 euros in earlySept and received an e mail to say they were dispatched on Sept 12th and nothing since. When I called them they said lost in transit and would send another pair I think it must have been a cloned site and phone number as I have heard nothing since very dissapointed

3 September 2024
Unprompted review
Rated 3 out of 5 stars

Not package well

Not package well. Boxes not sealed so shoes fell out potentially damaging them in transit. Also did not meet expected delivery dates so package abandoned by evri (rubbish company) on driveway in plain sight.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

I visited the York store today to…

I visited the York store today to enquire about some shoes for my mother in law, who is 91 years old. We are actually from Liverpool. Bev was very knowledgeable and helpful and explained the benefits of a more stable shoe for the elderly. She did not rush us at all even though we didn't purchase anything. We will definitely visit the Liverpool store on our return with my mother in law. Bev is an asset to your company and her customer service skills were excellent........a rare thing these days. Thank you Bev.

3 September 2024
Unprompted review
Rated 1 out of 5 stars

Discount for questionnaire completion

I was asked to fill in a questionnaire with the gift of 15% discount on completion. I did so, but when I attempted to enter the code on my purchase, the page said it was invalid! So be warned, don't enter the questionnaire, as they don't do what they promise.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Just received though Trustpilot that…

Just received though Trustpilot that you are sending my trainers today having surprisingly arriving overnight if you can believe that.
But no mention of the compensation I was promised.
Last night I received a email to say out of stock still due for dispatch on 22/08/2024 although they were advertised on their website for immediate delivery so it’s very difficult to trust this company if they are ever telling the truth

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 2 pair's of shoes

Ordered 2 pair's of shoes, first pair I opened a yellow stain on the white shoe and the second pair I opened were an odd pair of shoes in the box, very disappointed, plus it's costing me money to send back

19 July 2024

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