Pavers Reviews 2,501

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Many customers praise the staff for their exceptional helpfulness and kindness, making their shopping experience pleasant and successful. People often highlight the personalized advice and support received, which helped them find suitable footwear, even for specific needs or foot problems. The quality of the products is frequently described as good, with many finding their purchases comfortable and stylish. However, some customers experienced issues with online orders, noting delays in delivery and problems with tracking information. There were also instances where the product quality did not meet expectations, such as shoes lacking advertised features or having durability concerns, and inconsistencies in sizing between different pairs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the comfort, fit, and overall... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

People report ambiguous experiences with quality, with many customers praising the comfort, fit, and overall... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and receiving... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick and timely arrivals, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 3 out of 5 stars

I required a pair of trainers with an arch support. The pair I ordered stated that they had an arch support unfortunately when I received them it was non existent. This meant that I had to buy an... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely handbag

Lovely lady Trish served my son in law with a handbag purchase for a valentines present for his wife, she was over the moon with her pavers handbag, great price, care and attention taken to bag it up, all ready to handover on valentines day!!!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

I went in and bought 3 more pairs of…

I went in and bought 3 more pairs of the gel packed insoles, been in there a few days prior and bought 2 pairs of the same stock, Nathan, on that occasion was helpful, friendly and a credit to the company, on my 2bd visit I was greeted by Helen, who was on the till when I was served, she was very friendly, helpful and another valuable member of the team

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience. Made me feel like a criminal

Placed an order on 22nd January, didn’t hear anything until today saying my address has been blacklisted. They told me it was a mistake there end and now I can place an order. Customer services made me feel like a criminal!!

No explanation as to why but did say you can now order and it will be fine.

Still awaiting a manager to call me as I’m not happy about the situation.

Awful service and the worst experience I’ve had. Still awaiting my refund now!!

Disgusting

JBM766024

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Liars, Unhelpful, poor service

We ordered from this site because it represents itself as being irish and an irish store. They're fully UK based, so this was a lie. Items ordered on the 12th werent actually sent by them til the 20th, meaning Christmas presents didnt arrive in time. Item finally arrived in the New Year, and was the wrong bloody size. Filed complaints, got no response, and now they're charging me to return their mistake. If I never deal with them again it'll be too soon.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Pavers in waterside

I went into Pavers in Waterside looking for some winter boots. Avril was very kind and patient as I couldn’t decide which boots would suit my needs. Avril went above and beyond. I will be definitely going back

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Service by a very professional lady

Went to Boundry Mill Walsall. We were lucky enough to be served once again by Gurmit who we find very helpful, friendly and professional. She went out of her way to find the shoes I wanted which were not on show, so Gurmit knew where she could find them in stockroom. I eventually came away with 2 pairs of shoes, and husband one pair. I do hope that her employers realise what an asset she is to them.. Thank you again Gurmit. From Sandra Heitzman.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

pleasant staff

Went to pavers in Boundary outlet Walsall, Gurmit
who served both myself and my friend went out of her way to find what we were looking for. very pleasant experience thankyou Gurmit.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

PAVERS FINDON GARDEN CENTRE

Went to the Pavers store at the newly refurbished Findon Garden Centre Worthing specifically to purchase some quality slippers. We arrived early and the two staff gave us their full attention. They knew the items they were offering and gave good advice and information. I found exactly what was wanted and am very happy.

14 December 2024
Unprompted review
Rated 2 out of 5 stars

Pavers Leeds showed wrong pricing

I was quite disappointed with the attitude of the shop assistant in Pavers Leeds this morning,
After the window display showed Sale, and shoes and boots at discounted rates.
I asked about a pair of boots that were showing £12.99, he said no, I’m working on it.
Then he went to the window and moved the sales tags away from the items.
He said the tag on the side of the boots said £44.99( hidden between the two boots)
I said this was misleading and I would contact trading standards.
But I checked and it is not lawful, but bad practice by Pavers to display pricing while setting a window display.
Sorry to say, I will be looking elsewhere where for footwear in future!!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Pavers Newnham court weaving me14 5lh

Papers Newnham court weaving me14 5lh
Sue was extremely helpful went above and beyond. I ended up buying a pair of boots.
My hubby bought himself a pair of boots. Also me a pair of boots with a matching bag.
Sue advised us to have the coating sprayed on them to make them water proof. Lisa exsplained the process of water proofing. What a lovely pair of ladies.
Thankyou so much.
Wishing you all a merry Christmas xx

10 December 2024
Unprompted review

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