Pawprints to Freedom Reviews 

161
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and volunteers for their dedication, helpfulness, and professional approach in saving dogs and finding them suitable homes. People frequently highlight the thorough and meticulous adoption process, which includes comprehensive checks and excellent matching services. Reviewers appreciate the continuous support and guidance provided, not only during the adoption but also long after, ensuring the well-being of both the dogs and their new families. However, some customers also noted concerns regarding the home check process, describing it as overly intrusive or inflexible. A few people mentioned feeling uncomfortable with certain aspects of the home check process, leading to negative outcomes or decisions not to proceed with adoption due to perceived unreasonableness.

What people talk about most

Staff

Customers had positive experiences with staff, praising their helpfulness, professionalism, and dedication.... See more

Service

Users describe positive interactions with service, highlighting the thorough and comprehensive checks during... See more

Customer service

People report positive experiences with customer service, highlighting the continuous support and guidance... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the dogs they adopted... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very thorough and comprehensive check, but from the very start it was positive and helpful. PPTF should feel proud of their volunteers. Both My homechecker, Jane and admin, Kathy, were fab... See more

Rated 5 out of 5 stars

I have been with pawprints for 3 years I've always had someone to talk to re the dogs. I have one failed foster phoebe who I adopted and Harley who I adopted but I have fostered 13 dogs most are adopt... See more

Rated 5 out of 5 stars

Having very poor response when trying to adopt an older larger dog from the RSPCA and Dogs Trust we decided to give Paw Prints to freedom a go. Initially we were guided through the process by Karen. F... See more

Company replied

Rated 5 out of 5 stars

A brilliant experience from start to finish. We have been incredibly impressed with pawprints to freedom and the amazing work they do in helping dogs find their forever homes. We have been supported i... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(161)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Donated to this charity on facebook and…

Donated to this charity on facebook and because of one comment they didn’t like after I had misread something and dared to tell the woman how rude she is they blocked me! I explained that I am dyslexic and misunderstood the comment only for one of the workers to tell me I should read things properly and not spread misinformation. I would give the scam artists 0 stars if I could. No need for rudeness

28 March 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Hi,

Sorry for the experience you have had.

We have requested more information however, this hasn’t been provided.

Please can you email enquiries@pawprints2freedom.co.uk so we can investigate the matter.

Kind regards,

PPTF 🐾

Rated 5 out of 5 stars

We adopted a Romanian rescue

We adopted a Romanian rescue at the end of last year and it couldn’t have been a better experience. It was a long process but the more rigorous it was the more we knew they cared.
We were mainly in contact with an incredibly helpful man named Ash who guided us through the whole process and answered every question and concern we have. He has continued to keep in touch and clearly cares about each individual animal. I can’t recommend them highly enough.

6 December 2024
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you so much for the lovely review.

- PPTF 🐾

Rated 5 out of 5 stars

The charity and people who supported us through the process are amazing!

We recently adopted a 1 year old dog from Pawprints and after having her 6 weeks wanted to write a review.

The charity and people who have supported us through the process are amazing! We have always felt we could come to our contact, Ash, at the charity as well as reaching out to others on the fb messaging group thats step up when your dog arrives.

It is such an amazing experience watching our dog grow in confidence, knowing we have given her a better life. I would throughly recommend adopting through Pawprints, they do a fantastic job!

26 March 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you for the great review!

- PPTF 🐾

Rated 5 out of 5 stars

This is the 1st time I have adopted an…

This is the 1st time I have adopted an overseas dog. I would definitely go through Pawprints again. Quick to respond to any questions. Very supportive and now I have my dog, still there if I need them

24 March 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you! We are so pleased to hear you would use us again!

- PPTF 🐾

Rated 5 out of 5 stars

Pawprints were excellent from the start…

Pawprints were excellent from the start all the volunteers work so hard and the care continues after adoption with advice and answering any questions we had the whole process was brilliant they are all doing a fantastic job not just for the lovely dogs but the adopters to would recommend to anyone.

28 February 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you for the kind words!

- PPTF 🐾

Rated 5 out of 5 stars

PPTF have been fabulous

PPTF have been fabulous from my first enquiry until now when 3 months in to adopting, I’m still getting support if needed.
I did foster -> adopt and can’t fault the advice and care I received as a new mum of a rescue puppy. Especially as I live alone, having someone to talk to was so appreciated.
Everyone in the charity is super kind and helpful and only want what’s best for each dog.
I feel blessed to have Rhubarb in my life ☺️

22 March 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

We are so glad Rhubarb found her home so the you!

- PPTF 🐾

Rated 5 out of 5 stars

highly recommended

Amazing rescue with lovely volunteers. They take a lot of care to match the right dog with the right family and offer a lot of advice. highly recommended.

1 March 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you! We pride ourselves on finding the right match for every home!

- PPTF 🐾

Rated 5 out of 5 stars

Amazing experience

The volunteers, from care takers, admin, drivers and home checking staff are all wonderful. We were treated with kindess and respect. They work tirelessly to find appropriate homes for the dogs they care for. We welcomed our wonderful Ruby almost 3 weeks ago, we were armed with loads of information and we felt and still feel so very well supported. This is the place to get your furbaby and give a deserving floor their forever home

20 March 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

So pleased for Ruby!

- PPTF 🐾

Rated 5 out of 5 stars

This team of lovely people put their lives second to help these dogs

This rescue and the people that run it are absolutely wonderful, they do an amazing thankless job working some days 20 hours out of 24 making a difference between life and death for some poor dogs .
Iv been fostering Eva for nearly 6 weeks and had daily communication if needed , for any help or advice needed .They work so hard with you to make sure the dogs and you are all safe and well .
I’m so grateful and I know Eva would be if she understood the dedication this team has given her to save her life and many others.
Sam

8 March 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you for opening your heart up to foster Eva!

- PPTF 🐾

Rated 5 out of 5 stars

PPTF have been exceptional helping us

PPTF have been exceptional helping us getting our first puppy! We applied as first time dog owners and our admin Tegan has been incredibly supportive and helpful from the start. Tegan made sure we had as much information as possible and answered any and all questions regardless of the time of day. We can’t thank you enough for helping us rescue Atlas, I would urge anyone thinking of rescuing a dog/ puppy to check out PPTF, they really are the best

13 March 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you for opening your heart up to Atlas!

- PPTF 🐾

Rated 5 out of 5 stars

This is a fantastic rescue charity and…

This is a fantastic rescue charity and we are so grateful to them for trusting us with our little Luna. Street pups take a little understanding and patience but PPTF give great support. Knowing what to expect helped us to avoid making mistakes, or expecting too much of her too quickly. She's settled in beautifully and it is so helpful to have them on hand to advise. Thank you!

8 February 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you for your support and welcoming Luna into your home!

- PPTF 🐾

Rated 1 out of 5 stars

Disorganised and untrustworthy

Sadly, I can only reiterate the experience I’ve had which unfortunately fall into the same comments about misinformation and poor communication that it seems so many others have also experienced.

Again, my application not at my request, was fast tracked at their request. Rushing around recording videos and taking images and filling application forms to then have a home assessment done by a fantastic guy to be fair, absolutely seem to know his stuff.

However, after it being fast tracked, I was then told that the dog I’d originally showing an interest in was in fact not suitable. My situation hadn’t changed. It was just that they had failed to check if the dog was suitable in the first place. I was then asked to look at what other dogs they had available and let them know if any of them caught my eye.

In the meantime I was given a list of things that I had to do in order for my Home to be suitable and these were urgent and I then had to take images to send back so they could confirm these requests had been actioned which again I did.

I made them aware of another dog and again a conversation with the current foster carers who are part of the organisation was arranged. Seemed to be quite a perfect match, I initially sent over images and videos to highlight the type of life the dog would have if it was placed with myself, which initially was to be fostered with a view to then having the dog adopted by myself.

During the process, I was told that all dogs are transported to your home. Part of this is because of course they want to ensure that the Home that you’ve sent pictures of the home but that Dog will live which makes perfect sense, only that’s not true. It transpires that you’re then asked how far you can travel to collect the dog and I’ll then give a long list of things that you will need to purchase in order to then transport the Dog from whatever the location back to your home address. Only that list that you signed to say you will have is also something that they then tell you isn’t necessary. So again, you start to ask why it exists in the first place.

I’d agreed to travel 2 1/2 hours And was then asked if I could travel to a completely different location which was a longer journey but more convenient for them. Previously I had offered to pay the entire costs for the dog to be transported if that cost could then be taken off the adoption fee. I never received a response.

At 10 pm the night before being due to collect the dog I received a message to say that the current person looking after the dog where it is based now has car problems and cannot make the journey. Interesting this person who had my details didn’t bother to contact me directly. They’d also not responded to previous messages which is not just rude and unprofessional, but it does make you sceptical about the sincerity of at 10 pm only just discovering they had a mechanical fault with their car.

At this stage I then advised that as it’s clear there is a problem with transportation that it would be best for me to be considered for dogs that were in a closer location. And a week later still hadn’t heard a single thing from them just a staggering waste of everyone’s time and as a charity a disgusting waste of their money that is donated by people who want to help dogs and are not wanting to pay for a chaotic unorganised calamity of a service that shouldn’t be necessary.

26 February 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Hi,

Sorry for the experience you had.

Unfortunately, the fosterers of the dog that was being transported to you had car trouble and were unable to make the journey.

If you wish to be considered for other dogs please let us know and we can ask your admin to reach back out to you.

Kind regards,

PPTF 🐾

Rated 5 out of 5 stars

Amazing charity

Have now adopted two dogs from the charity.
Amazing beautiful people that are selfless in their work and support of all these animals needing help and new lives.
The backup and post adoption help is also very good.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing bunch of caring kind people

Amazing bunch of people, so committed to the animals they have in their care - nothing was too much trouble for them in helping us secure an elderly dog for my father in law, and the match was perfect!!! Thank you all so much x

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Simply a wonderful company

Simply a wonderful company. Pawprints are the second rescue charity I’ve used and were by far and away a superior experience. Once I had decided to rescue a second time they put me in touch with a UK mentor (the fabulous Ashley) who helped me find the right dog. This was based on a detailed questionnaire I filled in. He liaised with the kennels in Romania. Ashley really listened to what I was looking for and didn’t judge if I said ‘perhaps not the right dog for me’. When I had chosen I received a home check via WhatsApp with a lovely lady who after our meeting made some gentle suggestions about what the house needed to ease ‘Bohdi’ into his new surroundings. They sent lots of useful information about what to expect and potential behaviour issues that might occur. They remain in touch to this day and are always there to help if any problems occur. I cannot praise this company highly enough. Some might feel that home checks and the information is intrusive. ITS NOT! It is essential!! If you are reading this and you thinking of getting a Romanian rescue it is the most rewarding thing but you must engage with the process. The work they do is amazing! They found me the perfect dog! Thank you Pawprints!! ❤️

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this service for genuine dog lovers

I highly recommend this rescue for anyone wanting to adopt a needy dog. The whole process is easy to navigate and support given by the team from the initial application for the dog through to the delivery of the pooch to your door. The virtual home check is thorough but all aspects explained. The trip from Romania to your home is done with great cate and all aspects are well communicated to you. My rescue dog is well socialised far better than those in local shelters where they are kept apart. I highly recommend this shelter and feel the team demonstrate love and care for thie animals at all times

12 February 2025
Unprompted review
Rated 5 out of 5 stars

The best organisation that changed our…

The best organisation that changed our life!

Paw Prints to Freedom was truly a great organisation to work with. They were great and quick with communication throughout the whole process.

We rescued our dog 2 months ago and absolutely adore her. You can tell how much care they put into their work.

I would recommend them to anyone!

10 December 2024
Unprompted review
Rated 1 out of 5 stars

Proceed with caution…

Please be cautious if using this rescue, for me there has been nothing but misinformation and miscommunication. There was misleading and withheld information about the dog and their issues. The whole process was distressing and stressful.

I would advise you to ask all the questions, as if you don’t ask, they won’t tell you. And preferably adopt a fostered dog who you have met in person in a home environment. If you have resident pets ask to see the dog meeting other animals.

Their assessments and ‘match reviews’ are just token processes. Their main concern is bringing as many dogs as possible to the UK, which is admirable but consequently there are casualties.

Rescue is always the best option, but proceed with caution with this one.

1 February 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Hi Bea,

I am so sorry you feel like you have been misinformed.

Our process is very through and we do in depth assessments of all dogs. It is a known fact that dogs that are in a shelter can sometimes act and behaviour differently when in a home environment. We provide our adopters and fosterers with as much information as possible.

I am sorry you feel like the dog you adopted did not match your expectations, a dog that has been with volunteers and not had any issues with other dogs and is a calm, submissive girl that you asked for.

Our main concern is not to bring over as many dogs as possible to the UK, it is to save as many dogs as possible. That is why we have a whole team dedicated to the UK intakes and the UK pounds.

If you wish to discuss this matter further, please email enquiries@pawprints2freedom.co.uk and your email will be passed over to the relevant team.

-B

Rated 5 out of 5 stars

Amazing team 👏

I can't say in words how incredibly amazing pawprints to freedom as a charity who runs solely on volunteers is. They all juggle there own lives aswell as volunteering and doing the best they can . From the beginning and it continues as we are fostering one of the dogs the team and especially our admin ash have been nothing but supportive along the way . Bless you all for helping so many dogs aswell as us fosterers and adopters . You are all amazing 👏 ❤️ I would reccomend anyone wanting to foster or rescue a dog to use pawprints to freedom . I've got nothing but positive feedback to give 🌟🌟🌟🌟🌟

1 January 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you so much for the lovely review! 🩷

-B

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look