Pawprints to Freedom Reviews 

162
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and volunteers for their dedication, helpfulness, and professional approach in saving dogs and finding them suitable homes. People frequently highlight the thorough and meticulous adoption process, which includes comprehensive checks and excellent matching services. Reviewers appreciate the continuous support and guidance provided, not only during the adoption but also long after, ensuring the well-being of both the dogs and their new families. However, some customers also noted concerns regarding the home check process, describing it as overly intrusive or inflexible. A few people mentioned feeling uncomfortable with certain aspects of the home check process, leading to negative outcomes or decisions not to proceed with adoption due to perceived unreasonableness.

What people talk about most

Staff

Customers had positive experiences with staff, praising their helpfulness, professionalism, and dedication.... See more

Service

Users describe positive interactions with service, highlighting the thorough and comprehensive checks during... See more

Customer service

People report positive experiences with customer service, highlighting the continuous support and guidance... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the dogs they adopted... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very thorough and comprehensive check, but from the very start it was positive and helpful. PPTF should feel proud of their volunteers. Both My homechecker, Jane and admin, Kathy, were fab... See more

Rated 5 out of 5 stars

I have been with pawprints for 3 years I've always had someone to talk to re the dogs. I have one failed foster phoebe who I adopted and Harley who I adopted but I have fostered 13 dogs most are adopt... See more

Rated 5 out of 5 stars

Having very poor response when trying to adopt an older larger dog from the RSPCA and Dogs Trust we decided to give Paw Prints to freedom a go. Initially we were guided through the process by Karen. F... See more

Company replied

Rated 5 out of 5 stars

A brilliant experience from start to finish. We have been incredibly impressed with pawprints to freedom and the amazing work they do in helping dogs find their forever homes. We have been supported i... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

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4.7

All reviews

(162)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

All of the people giving bad review don’t know what a responsible dog rehoming charity looks like

All of the people giving bad reviews do not understand how thorough a RESPONSIBLE dog rescue charity needs to be.

We adopted our Lucy from Pawprints. And yes, the process is thorough and yes, the homecheck is 1-1.5hrs long, but they do all of this to make sure they understand the potential adopter and are able to match them to the right dog. And the result for us was amazing. We adore our dog and she rescued us more that the reverse.

This is the most thoughtful, responsible dog rehoming charity you could wish for. They will decline applicants overall and they will tell an applicant that the dog they thought was super cute is not the right fit for them. This is what responsible charities do. But clearly there are people who are so entitled that they think that just because they want dog they should have the dog. It doesn’t work that way!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

A dog rescue with a difference

Easy to view the available dogs, great detail and accurate information provided to us throughout. Both Faith (initial contact) & Jane (completed our homecheck with us) were superb and knowledgeable. They set realistic timescales with us and kept us informed as we progressed through the process. As they are volunteers the contact we had was amazing. The process was thorough and questions were asked which showed the integrity of the organisation. Our experience so far as a new foster has been second to none as any questions asked before, during and after receiving our dog have been accurately and promptly answered. The aftercare and support is an unexpected bonus. We collected our dog from Nantwich and met some more of the amazing volunteers. These guys really care about the dogs and do everything possible to set you up for success, not failure. Highly recommend.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, caring and responsible charity. I adopted a dog from them in May and the whole process was very clearly mapped out. They did a full check and me and my partner to make sure we were suitable to adopt a dog and they made sure the dog we wanted was the best match for us.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Volunteers & Dogs Most Definitely The Priority

I fostered two dogs through this charity at the very end of last year, one who went to their forever home in March and the other who we couldn’t part with. The volunteers are amazing and nothing is too much effort despite the obvious pressure they are under. Above all it is very clear, the dogs safety and happiness are the priority which surely is the point. Will definitely be fostering again in the future.

31 March 2024
Unprompted review
Rated 1 out of 5 stars

Tried to adopt a female staffie

Tried to adopt a female staffie. Gave them all of the info about myself and circumstances. They fastracked a homecheck and I passed. Then they told me I couldn't have the dog because I have a 16 year old Yorkshire terrier who's not neutered so they wouldnt place a female dog with me who they couldnt verify had been spayed. So then I saw another dog. They confirmed this dog was spayed and ideal for me but then ignored me.I wasted almost one week with this rescue despite offering sollutions to their concerns. It would seem they would rather have a dog put to sleep than risk it getting pregnant by my 16 year old yorkie who would need a pair of steps or a ladder to mate with the dog I wanted to save. So stressful. No commonsense or logic. Avoid at all costs.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

I applied to adopt a dog

I applied to adopt a dog. Filled in the application. Had a 2.5 hour virtual home visit/ interview which asked me some of the same questions that were on the application. Answered them again. Made videos requested by them showing the same things I showed on the virtual home visit. I got an email saying they hadn’t reached a decision and needed answers to the following questions (which I’d already answered at least twice). Plus asked about my foster children- which I don’t have and never have had. I gave up 🫤

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent rescue

I received my adopted dog Teddy on the 15th March 2024. I have nothing but praise for Pawprints to Freedom. They were brilliant nothing to much trouble, very professional.

15 March 2024
Unprompted review
Rated 1 out of 5 stars

The worst dog adoption place ever…

The worst dog adoption place I’ve ever experienced. Volunteers lie and mess you about and then stop you from giving a dog a wonderful and spoilt loving home with another rescue, because you complain about how you are being treated. Even my child was shocked at how unprofessional people were and the lies told. Think the local paper should read my messages from here to see the stories that get told. Shocking experience. I will no longer be donating anything here ever again after how I’ve been treated.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

I adopted my beautiful girl from this…

I adopted my beautiful girl from this amazing charity almost 4 years ago. I found it really difficult when it came to choosing which dog to adopt, as there are so many that are desperate for a good, loving and caring home. A home where they could call it their own.
The whole adoption process from start to finish was seamless, a volunteer was always there (even now, after all this time) to guide you with anything at all. And everything is always done in the best interest of the dog, no matter what.
I would definitely adopt another dog when the time is right.
And the volunteers work tirelessly, just so they can save a life! All I know is that I am so grateful to them!

5 March 2024
Unprompted review
Rated 5 out of 5 stars

The dogs come first. ❤️

We adopted a dog from this charity in 2020 and it has been such a rewarding journey. We are currently in the process of adopting a second dog through them and it is so thorough and obvious that the volunteers and workers care so much about the dogs and have their well-being as first priority. I take my hat off to them all for the work that they do.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Love this rescue

We have adopted 2 dogs from here just 2 months apart. They have been amazing with helping us through the process and choosing dogs that suit our family and each other. I've always had uk rescue dogs before but my experience with this charity has been so much better. They welcome updates and have a separate Facebook group for adopters and fosters to share stories etc so that their main page can highlight the dogs still in need of homes. They work with the dogs to get them used to leads and try to provide as much insight as they can into what they're going to be like in a home.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

I now have two dogs from this amazing…

I now have two dogs from this amazing Charity. One is Artie, who is a final foster. They nursed this poor old boy back to health and once fit for travel, he came to me. My other dog, Spud, came over 3wks ago and unfortunately during transport, developed a health problem. They have been amazingly supportive and are covering vets bills. I know there is someone on the end of the line if a problem occurs and that they will bend over backwards to ensure that issues are solved. They are amazing and I am proud to be able to support them

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous charity excellent rescue

Fabulous charity excellent rescue. All dogs are loved and cared for. I have adopted from here and she is amazing. The volunteers make sure everything is done and sorted and they provide you with information and support all the way through. Meg arrived healthy (with all tests vaccines and general healthcheck before arrival)

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful charity doing great things

We have adopted two dogs from Pawprints to Freedom and the process was fantastic both times. They are run by volunteers so you have to remind yourself that their wonderful team are doing this in their spare time around work and childcare. Any hiccups we did have were resolved quickly and professionally. We love our two Pawprints dogs and wouldn’t hesitate to adopt from them again.

15 December 2022
Unprompted review

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