Rona has gone beyond to reach out to me after business hours just to make sure you guys understand my query. She is amazing, Thank you Rona! Cyron also attended to my inquiry, and i don't want to disc... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Cindy was very helpful and understood my situation right away, she acknowledged how much this trip means to us and is very thoughtful. She was able to ease my mind, this is how customer service should... See more
This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and th... See more
Company replied
I had a great experience with Pay Later Travel. Their customer service Team, Keren and Cea, were incredibly helpful when I needed to change my travel dates. They made the process easy and stress- free... See more
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Company details
About Paylater Travel Australia
Written by the company
Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.
Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.At Paylater Travel, we’re as invested in your journey as you are. From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.
To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.Contact info
4.8
Excellent
5k reviews
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This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Convenience at your earliest
It may have been a little more expensive to look at initially but the convenience of being able to pay in instalments makes it very easy ti budget and makes having a much needed holiday a reality.
10 May 2026
Reply from Paylater Travel Australia
Thank you so much for sharing your experience! We're glad to hear that the flexibility of paying in instalments made budgeting easier and helped make your much-needed holiday a reality. 💙 Thank you for choosing Paylater! We’re happy to be part of your travel journey. ✈️😊
Shout out to ARI
Shout out to ARI, for her kindness and patience with my situation. Really appreciate her knowledge on what to do and navigating the website. Thanks again ARI, you’ve already made a great start to my holiday.
9 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! We're delighted to hear that ARI provided such kind and patient assistance, and that her knowledge helped you navigate the process smoothly. We'll make sure to share your appreciation with her. 💙 Thank you for choosing Paylater! We hope you have an amazing holiday! ✈️😊
More helpful and she gives me the best…
More helpful and she gives me the best explanation great communication Izzah thanks for your help
9 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! We're glad to hear that Izzah was helpful and provided clear explanations with great communication. We'll be sure to share your kind words with her. 💙 Thank you for choosing Paylater! ✈️😊
Reply from Paylater Travel Australia
Thank you for your kind feedback! We're glad to hear you had a great customer service experience. 💙 Thank you for choosing Paylater! ✈️😊
Great customer service my enquiry was…
Great customer service my enquiry was sorted out really quickly
9 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your kind feedback! We're glad to hear that your enquiry was handled quickly and that you had a great customer service experience. 💙 Thank you for choosing Paylater! ✈️😊
Great Support
The minor alteration to my flight by the airline was handled smoothly, professionally by Paylater Travel. They provided me with clear communication and explanation of the process to accept the altered schedule. A great way to build confidence in your business.
8 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your thoughtful feedback! We're delighted to hear that our team handled your airline's flight schedule change smoothly and professionally. Providing clear communication and making the process as easy as possible is always our goal, and we're glad we could help build your confidence in Paylater. 💙 Thank you for choosing us, and we look forward to assisting you again on your future travels! ✈️😊
They’re so helpful!
Neil was a great help when I had an issue come up with my payment schedule. They’re very accommodating & make booking trips an easy, and smooth process. Neil also had amazing customer service!
7 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! We're delighted to hear that Neil was able to help resolve your payment schedule issue and made your booking experience easy and smooth. We'll be sure to share your kind words with Neil—they'll be thrilled to know their excellent customer service made a positive impact. 💙 Thank you for choosing Paylater Travel! ✈️😊
RICA did a great job helping me get…
RICA did a great job helping me get clarification and assistance regarding my flight. was really impressed how fast and polite she responded! thank you!
7 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 🌟 We're delighted to hear that Rica was able to provide the clarification and assistance you needed regarding your flight. 😊 It's great to know you were impressed by her fast and polite service. Your kind words mean a lot to us, and we'll be sure to share your feedback with Rica. Thank you for choosing Paylater Travel! ✈️💙 We look forward to assisting you again with your future travel plans. Safe travels! 🌍
Reply from Paylater Travel Australia
Thank you so much for your fantastic review! 🌟 We're thrilled to hear you had a great experience with us. 😊 Your support and kind words mean a lot to our team. Thank you for choosing Paylater Travel! ✈️💙 We look forward to assisting you again with your future travel plans. Safe travels! 🌍
Everything about my experience was Amazing !
Everything about my experience was great ! Neil was extremely helpful and informative. I will definitely be using Paylater travel again for future experiences. Customer service was amazing and my issue was easily resolved!
8 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you had such a great experience and that Neil was extremely helpful and informative. 😊 It's fantastic to know your issue was resolved quickly and that our customer service made a positive impression. Your kind words mean a lot to us, and we'll be sure to share your feedback with Neil. Thank you for choosing Paylater Travel! ✈️💙 We truly appreciate your trust and look forward to helping you plan your future adventures. Safe travels! 🌍
Neil did a great job...very…
Neil did a great job...very professional and quick solution
7 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind review! 🌟 We're delighted to hear that Neil provided you with professional service and a quick solution. Your feedback means a lot to us, and we'll be sure to share your appreciation with Neil. 😊 Thank you for choosing Paylater Travel! ✈️💙 We look forward to assisting you again with your future travel plans. Safe travels! 🌍
Raffy seemed to care about my situation…
Raffy seemed to care about my situation and was thoughtful in responding to the changes I need due to unforseen circumstances. Thanks for your help and I will proceed tomorrow.
7 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind review! 🌟 We're glad to hear that Raffy was able to support you with care and understanding during your unforeseen circumstances. Your feedback means a lot to us, and we'll be sure to share your appreciation with Raffy. 😊 Thank you for choosing Paylater Travel! ✈️💙 We wish you all the best with your plans tomorrow and look forward to assisting you again whenever you need us. Safe travels! 🌍
This is my 5th time using Paylater
This is my 5th time using Paylater, the payment plans are easy. You don't have to pay large amounts of money all at one time especially for family holidays, it can be very pricey elsewhere but when you have the option to do instalment plans with Paylater it can be very handy. I always book my holidays months in advance with Paylater so that I can pay for other parts of my holidays without breaking the bank all at once. Recommend to those with big families.
8 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your amazing review! We're so happy to hear that this is your 5th time using Paylater Travel and that our payment plans have made it easier for you to enjoy family holidays without the stress of paying everything upfront. We love knowing that our flexible instalment options help you plan ahead and manage your travel expenses with ease. Thank you for recommending Paylater Travel to other families, and we look forward to helping you create more memorable holidays in the future! ✈️😊
I like how you guys send me a reminder…
I like how you guys send me a reminder payment every week
8 May 2026
Reply from Paylater Travel Australia
Thank you for your feedback! We're glad to hear that you find our weekly payment reminders helpful. At PayLater Travel, we're committed to making it easier to stay on top of your payments while keeping your travel plans stress free. We appreciate your support and look forward to serving you again! ✈️😊
She was great
7 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your feedback! 😊 We're glad to hear that she provided you with great service. Thank you for choosing Paylater Travel! ✈️💙 We truly appreciate your support and look forward to assisting you again.
Amazing customer service
Outstanding customer service from Izzah, got the job done swiftly, and helped a lot with the process of changing my flights.
7 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that Izzah provided outstanding customer service, helped you swiftly with your flight change, and made the process smooth and easy. Thank you for choosing Paylater Travel! ✈️💙 We truly appreciate your support and look forward to assisting you again.
Great service
Great service, easy to budget with weekly payments and I got my itinerary minutes after I paid the last installment. Highly recommend people using this company.
7 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you found our payment process easy to budget with and that you received your itinerary just minutes after making your final installment. Thank you for recommending Paylater Travel! ✈️💙 We truly appreciate your support and look forward to helping you plan your next trip.
Easy Process with payments
Easy Process with payments. Yayan was helpful in assisting with a payment extension.
5 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind feedback! 😊 We're delighted to hear that you found the payment process easy and that Yayan was helpful in assisting with your payment extension. Thank you for choosing Paylater Travel! ✈️💙 We truly appreciate your support and look forward to assisting you again.
Jaja was amazing!
Jaja was amazing!
Due to unforseen circumstances, I had to cancel my flights and she was incredibly helpful.
6 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that Jaja was amazing. Thank you for choosing Paylater Travel! ✈️💙 We truly appreciate your support and look forward to assisting you again.
I had a great experience with Rica
I had a great experience with Rica. She was incredibly helpful, responded quickly, and was friendly throughout the process. She efficiently helped me secure my preferred seats, making everything easy and hassle-free. Thank you for the excellent service Rica!
6 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your thoughtful feedback! 😊 We're delighted to hear that Rica provided you with such helpful, friendly, and efficient service. It's wonderful to know she made the process easy and hassle free while helping you secure your preferred seats. Thank you for choosing PayLater Travel! ✈️💙 We truly appreciate your support and look forward to assisting you again.
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