Rona has gone beyond to reach out to me after business hours just to make sure you guys understand my query. She is amazing, Thank you Rona! Cyron also attended to my inquiry, and i don't want to disc... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Cindy was very helpful and understood my situation right away, she acknowledged how much this trip means to us and is very thoughtful. She was able to ease my mind, this is how customer service should... See more
This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and th... See more
Company replied
I had a great experience with Pay Later Travel. Their customer service Team, Keren and Cea, were incredibly helpful when I needed to change my travel dates. They made the process easy and stress- free... See more
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Company details
About Paylater Travel Australia
Written by the company
Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.
Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.At Paylater Travel, we’re as invested in your journey as you are. From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.
To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.Contact info
4.8
Excellent
5k reviews
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This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Thank you Rona!
I am renewing my review for the amazing crew named Rona. She has done an amazing job with my request, and the proactive follow ups- she is just amazing! You deserve 100 stars! Thank you so much Rona for your excellent customer service!
12 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for updating your review and for your wonderful feedback! 😊 We're thrilled to hear that Rona provided such exceptional support and kept you informed with her proactive follow ups. Your kind words and recognition mean the world to us, and we'll be sure to share them with Rona. 💙 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️🌍
No good response from team no good…
No good response from team no good service it does seems to be fake depending on what i have faced
12 May 2026
Reply from Paylater Travel Australia
Hi Prasanna,
We're sorry to hear you've had this experience, and we want to address your concerns directly. We understand how unsettling it must feel to question whether a service is legitimate, and we take that seriously.
To clarify how PayLater Travel works: we pay for your flight in full at the time of booking, in real time, in order to lock in the fare rate for you. Your ticket is then issued and sent to you once your payment plan is fully completed. This is standard practice for how our payment plans operate, and it's a step we take upfront on every booking.
We also want you to know that our team has been trying to reach you to walk through this process and answer any questions you may have. We'd really encourage you to connect with us so we can clear up any confusion and make sure you have the full picture.
Please know that operating with integrity is core to who we are — it is not part of our values to take advantage of our customers in any way, and we take feedback like this seriously. We hope to have the chance to make this right and show you the service we're committed to providing.
Jaja
Jaja, helped me once again with such brilliance. Things happen unexpectedly and the customer service is flawless .
Reassurance and just doing a great job from an excellent team. I am very appreciative .
11 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Jaja was able to assist you once again with such care and professionalism. It's great to know that our team provided the reassurance and support you needed during an unexpected situation. 💙 We'll be sure to share your appreciation with Jaja. Thank you for choosing Paylater Travel, and we truly appreciate your continued trust in us! ✈️🌍
Fast and Reliable
Fast and Reliable. Rona was able to assist me quickly and explain well.
Thanks for the help
11 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind feedback! 😊 We're delighted to hear that Rona was able to assist you quickly and provide clear explanations throughout your experience. We'll be sure to share your appreciation with Rona. 💙 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️🌍
Cindy was awesome and very helpful
Cindy was awesome and very helpful. Made it so much better.
10 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind feedback! 😊 We're delighted to hear that Cindy was able to provide helpful support and make your experience a better one. We'll be sure to share your appreciation with her. 💙 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️🌍
Trip made easy with pay now travel later
I never new this existed now I know I'll be using them all the time, it makes it easier for busy individuals to pay off your trip without added cost's, the process was pretty simple you pay a deposit and every week an amount is taken out of your nominated account. The quicker you pay off your trip the quicker you get your itinerary, Simple. The service is amazing and everything is pretty transparent.
10 March 2026
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're so glad you discovered us and that our payment option has made planning your trips easier and more convenient. It's great to hear that you found the process simple, transparent, and well suited to your busy schedule. 💙 Thank you for choosing Paylater Travel, and we look forward to helping you with many more adventures ahead! ✈️🌍
Don’t hesitate just book!! 🤩
This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and thankful to PLT for providing this service!! Thanks(AGAIN) PLT - we cannot recommend PLT highly enough - and their customer service for any relative enquiry is very prompt and extremely helpful!! 🙏
10 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your continued trust and support! 😊 It means the world to us that you've chosen us for your travels over the past four years. We're thrilled we could help make your Premium Economy trip to Europe a reality! 💙 Your kind recommendation and recognition of our customer service truly mean a lot. Thank you for choosing Paylater Travel, and we can't wait to help you plan your next adventure! ✈️🌍
Nica was extremely helpful with my…
Nica was extremely helpful with my request! They made sure to help me with everything. I’m extremely grateful for the help :)
9 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind words! 😊 We're delighted to hear that Nica was able to help you with everything you needed. Your appreciation means a lot to us! 💙 Thank you for choosing Paylater Travel, and we look forward to assisting you again on your next journey. ✈️🌍
Everything was good
Everything was good . Keren helped me get the answer.
1 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your kind feedback! We're glad to hear that everything went well and that Keren was able to help answer your questions. We'll be sure to share your appreciation with her. 💙 Thank you for choosing Paylater Travel! ✈️😊
I am able to travel without…
I am able to travel without compromising my budget. They are very accommodating and trustworthy. Cyron was very helpful. I have book all my flight with Paylater ever since they existed :)
8 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback and continued support! We're delighted to hear that Paylater has helped you travel while staying within your budget. We're also glad to know that you find our service accommodating and trustworthy. 💙 We truly appreciate your loyalty and are grateful that you've trusted us with your flights since the beginning. Thank you for choosing Paylater, and we look forward to helping you with more journeys ahead! ✈️😊
Cyron was able to adjust the day my…
Cyron was able to adjust the day my payment is made for me with no problem. Very easy to work with.
9 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind feedback! We're glad to hear that Cyron was able to assist with adjusting your payment date smoothly and made the process easy for you. We'll be sure to share your appreciation with him. 💙 Thank you for choosing Paylater! ✈️😊
Convenience at your earliest
It may have been a little more expensive to look at initially but the convenience of being able to pay in instalments makes it very easy ti budget and makes having a much needed holiday a reality.
10 May 2026
Reply from Paylater Travel Australia
Thank you so much for sharing your experience! We're glad to hear that the flexibility of paying in instalments made budgeting easier and helped make your much-needed holiday a reality. 💙 Thank you for choosing Paylater! We’re happy to be part of your travel journey. ✈️😊
Shout out to ARI
Shout out to ARI, for her kindness and patience with my situation. Really appreciate her knowledge on what to do and navigating the website. Thanks again ARI, you’ve already made a great start to my holiday.
9 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! We're delighted to hear that ARI provided such kind and patient assistance, and that her knowledge helped you navigate the process smoothly. We'll make sure to share your appreciation with her. 💙 Thank you for choosing Paylater! We hope you have an amazing holiday! ✈️😊
More helpful and she gives me the best…
More helpful and she gives me the best explanation great communication Izzah thanks for your help
9 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! We're glad to hear that Izzah was helpful and provided clear explanations with great communication. We'll be sure to share your kind words with her. 💙 Thank you for choosing Paylater! ✈️😊
Reply from Paylater Travel Australia
Thank you for your kind feedback! We're glad to hear you had a great customer service experience. 💙 Thank you for choosing Paylater! ✈️😊
Great customer service my enquiry was…
Great customer service my enquiry was sorted out really quickly
9 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your kind feedback! We're glad to hear that your enquiry was handled quickly and that you had a great customer service experience. 💙 Thank you for choosing Paylater! ✈️😊
Great Support
The minor alteration to my flight by the airline was handled smoothly, professionally by Paylater Travel. They provided me with clear communication and explanation of the process to accept the altered schedule. A great way to build confidence in your business.
8 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your thoughtful feedback! We're delighted to hear that our team handled your airline's flight schedule change smoothly and professionally. Providing clear communication and making the process as easy as possible is always our goal, and we're glad we could help build your confidence in Paylater. 💙 Thank you for choosing us, and we look forward to assisting you again on your future travels! ✈️😊
They’re so helpful!
Neil was a great help when I had an issue come up with my payment schedule. They’re very accommodating & make booking trips an easy, and smooth process. Neil also had amazing customer service!
7 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! We're delighted to hear that Neil was able to help resolve your payment schedule issue and made your booking experience easy and smooth. We'll be sure to share your kind words with Neil—they'll be thrilled to know their excellent customer service made a positive impact. 💙 Thank you for choosing Paylater Travel! ✈️😊
RICA did a great job helping me get…
RICA did a great job helping me get clarification and assistance regarding my flight. was really impressed how fast and polite she responded! thank you!
7 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 🌟 We're delighted to hear that Rica was able to provide the clarification and assistance you needed regarding your flight. 😊 It's great to know you were impressed by her fast and polite service. Your kind words mean a lot to us, and we'll be sure to share your feedback with Rica. Thank you for choosing Paylater Travel! ✈️💙 We look forward to assisting you again with your future travel plans. Safe travels! 🌍
Reply from Paylater Travel Australia
Thank you so much for your fantastic review! 🌟 We're thrilled to hear you had a great experience with us. 😊 Your support and kind words mean a lot to our team. Thank you for choosing Paylater Travel! ✈️💙 We look forward to assisting you again with your future travel plans. Safe travels! 🌍
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