I used Pay Later to book a flight to New York and had a really smooth experience. The payment plan was clear, reasonable, and easy to follow, which made budgeting a lot less stressful. Everything wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to deal with - got our tickets straight away as soon as payments were settled. Our returning flight got rescheduled by the airline and Elah from paylater travel emailed me to check if everyth... See more
Company replied
I had a really great experience with the representative Cea, who helped me change my flight while I was in another state. They were extremely patient, understanding, and professional throughout the en... See more
Company replied
I am writing to share how impressed I am with the service I received regarding my recent booking. Although the market price for my itinerary increased by over $1,700, the team acted with incredible i... See more
Company replied
Company details
Written by the company
At Pay Later Travel, our mission is to make travel accessible to everyone, and we've been doing just that since 2018, with a presence in Australia and the United States. We offer a frictionless lay-by product that allows customers to budget and save for their dream vacations without having to leave our site. With our product, customers can book their trip with a deposit and then pay the remainder in instalments, making it easier for them to plan and afford their next adventure. At Pay Later Travel, we are proud to support our customer's financial wellbeing. We understand that the cost of travel can be a barrier for many, and we want to do our part to make it more manageable. That's why we've developed a product that allows customers to pay for their trip over time, instead of having to come up with the full cost upfront. We are dedicated to making travel more affordable for everyone. Our lay-by product is just one way we're working to achieve this goal, and we're constantly looking for new ways to make travel more accessible to everyone. To book, head over to our website, choose your destination and preferred travel provider. Then, set up a payment plan that matches your budget. Thank you for dropping by and we're excited to have you on board. Our team look forward to serving you. - Pay Later Travel Team
Contact info
107 Spring Street, 98104, Seattle, United States
- 1 888 974 0329
- bookings@paylatertravel.com
- paylatertravel.com
4.7
Excellent
6K reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cea was very good to fix my problem…
Cea was very good to fix my problem with simple name change she was great from the start...
Thankyou Cea
14 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Cea was able to assist you with your name change smoothly and provided great support from the start 💛 We’ll be sure to share your kind words with her. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Amber was very helpful and quick to…
Amber was very helpful and quick to respond to my rebooking email for my trip while a bit inconvenient to have a change of plans it was great to have the quick communication and resolution
13 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re glad to hear that Amber was very helpful and quick to respond to your rebooking request, and that her support made the process smoother despite the change in plans 💛 We’ll be sure to share your kind words with her. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Doreen was so accomodating and the only…
Doreen was so accomodating and the only one who always has excellent communication from PLT! Girl deserves a raise
13 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your wonderful feedback! 😊 We’re thrilled to hear that Doreen was so accommodating and consistently provided excellent communication 💛 We’ll be sure to share your kind words with her, it truly means a lot! Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Good service and great option if you…
Good service and great option if you cant fully pay for a ticket
13 February 2026
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear you found our service helpful and a great option when you can’t pay for a ticket in full 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Great team and Tony is the go-to guy…
Great team and Tony is the go-to guy when in a bind
13 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback 😊 We’re glad to hear you had a great experience with the team and that Tony was able to help when you needed it 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Reply from Pay Later Travel
Thank you for your feedback 😊 We’re glad to hear you found it easy to use and a great alternative to paying upfront 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Customer service is awesome they…
Upon purchasing the ticket the customer service was awesome.. all my 100 questions were answered in a timely fashion. Of course you have to have your login information because they are big with the company and privacy. I have two more payments left and then my ticket will be emailed to me. The fact that I was able to purchase a ticket and pay for it affordable payments was ideal for me. I'll have to make another review once I get on the plane to see if there's any additional airport cost and airline cost because it definitely does state that when you purchase the ticket.. but overall customer service was great I'm.big on professionalism they def have that on point and if you need an extension depending on how far along you are on your payment plan is pretty cool. they definitely have thought about the process and understand that most of us are on a budget.. thank you again pay me later I will make another review once I get on the plane re any additional fees safe travels migente
Revised please know i had to pay for my seats and carry on total extra from .full airfare was almost 200 dollars i don't think this was the best but it is what it is. So read the fine line because of the extra charges I ratedcthem as 3 stars
7 February 2026
Reply from Pay Later Travel
Thank you for your feedback 😊 We’re glad to hear our team was able to answer your questions and give you peace of mind 💛 Once your final payment is completed, your e-ticket will be sent via email. Thank you for choosing Paylater Travel, and we look forward to assisting you again ✈️
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Kerwin was really helpful and we’ll be sure to share your kind words with him 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
MHENA was very professional
MHENA was very professional and gave me the information and support I needed. Thank you.
13 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re glad to hear that Mhena was very professional and provided the information and support you needed 💛 We’ll be sure to share your kind words with her. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear your experience was manageable. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️
All my experiences have been great 💯…
All my experiences have been great 💯 everyone is knowledgeable and very understanding 😊 Thank you for your great service.
11 February 2026
Reply from Pay Later Travel
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that all your experiences have been great and that our team has been knowledgeable and understanding 💛 We truly appreciate your kind words and support. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Very cheap fare for a round trip
Very cheap fare for a round trip , trip to Anchorage to Hawaii.
11 February 2026
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear you found great value on your round-trip from Anchorage to Hawaii and enjoyed the fare 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Really helps with a large family
Had to purchase 6 plane tickets for cross country. This program allowed me to do so without stress. Paid it off 2 months early and got my confirmation almost instantly. Booked our seats and are ready to fly!
8 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that our program helped make booking your 6 tickets stress-free and that everything went smoothly from payment to confirmation 💛 It’s great to know you were able to pay off early and secure your seats with ease. Thank you for choosing Paylater Travel, and we wish you a fantastic trip ahead ✈️
Love the experience they are so…
Love the experience they are so understanding
12 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re so glad to hear that you had a great experience and found our team understanding 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Trip to Houston
Great always a pleasure traveling through pay later travel. This is a very convenient way to travel. Thank you
16 June 2025
Unprompted review
Reply from Pay Later Travel
Thank you for your wonderful feedback! 😊 We’re delighted to hear that you always enjoy traveling with Paylater Travel and find it a convenient way to book your trips 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Shane was extremely helpful in getting…
Shane was extremely helpful in getting my situation figured out. Answered all my questions quickly and made the chat painless. I appreciate it.
12 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re glad to hear that Shane was extremely helpful in resolving your situation, answering your questions quickly, and making the process smooth and painless 💛 We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Great Customer Experiance
Rona from Fly Now Pay Later travel was absolutely fantastic to work with. We had to change our flights less than a week before departure and, unfortunately, couldn’t pay upfront—but she went above and beyond by securing us an extension and holding the flights for us. She was incredibly responsive, helpful, and made a stressful situation so much easier. Truly excellent service!
12 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that Rona provided such fantastic support and went above and beyond to assist you during a stressful situation. It’s great to know she was able to secure an extension and help hold your flights, making the process much easier for you 💛 We’ll be sure to share your kind words with her. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
The service is efficient and flexible
Shane helped me out with changing my flight dates. The process was smooth!
12 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Shane was able to help you change your flight dates and that the process was smooth 💛 We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Shane was very professional and helpful
Shane was very professional and helpful
12 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Shane was very professional and helpful 💛 We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Fair prices easy payment plans no hassle
Fair prices easy payment plans no hassle
12 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear you found our prices fair, the payment plans easy, and the process hassle-free 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.