I used Pay Later to book a flight to New York and had a really smooth experience. The payment plan was clear, reasonable, and easy to follow, which made budgeting a lot less stressful. Everything wa... See more
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Review summary
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What people talk about most
Based on these reviews
Easy to deal with - got our tickets straight away as soon as payments were settled. Our returning flight got rescheduled by the airline and Elah from paylater travel emailed me to check if everyth... See more
Company replied
I had a really great experience with the representative Cea, who helped me change my flight while I was in another state. They were extremely patient, understanding, and professional throughout the en... See more
Company replied
I am writing to share how impressed I am with the service I received regarding my recent booking. Although the market price for my itinerary increased by over $1,700, the team acted with incredible i... See more
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Company details
Written by the company
At Pay Later Travel, our mission is to make travel accessible to everyone, and we've been doing just that since 2018, with a presence in Australia and the United States. We offer a frictionless lay-by product that allows customers to budget and save for their dream vacations without having to leave our site. With our product, customers can book their trip with a deposit and then pay the remainder in instalments, making it easier for them to plan and afford their next adventure. At Pay Later Travel, we are proud to support our customer's financial wellbeing. We understand that the cost of travel can be a barrier for many, and we want to do our part to make it more manageable. That's why we've developed a product that allows customers to pay for their trip over time, instead of having to come up with the full cost upfront. We are dedicated to making travel more affordable for everyone. Our lay-by product is just one way we're working to achieve this goal, and we're constantly looking for new ways to make travel more accessible to everyone. To book, head over to our website, choose your destination and preferred travel provider. Then, set up a payment plan that matches your budget. Thank you for dropping by and we're excited to have you on board. Our team look forward to serving you. - Pay Later Travel Team
Contact info
107 Spring Street, 98104, Seattle, United States
- 1 888 974 0329
- bookings@paylatertravel.com
- paylatertravel.com
4.7
Excellent
6K reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Thank you PLT for allowing me to make…
Thank you PLT for allowing me to make my trip of a lifetime. I could never have afforded to pay at once. I am already planning my next trip.
14 February 2026
Reply from Pay Later Travel
Thank you so much for your wonderful feedback! 😊 We’re truly happy to hear we could help make your trip of a lifetime possible. It means a lot to know you’re already planning your next adventure, and we look forward to assisting you again soon! ✈️
Love it !
They made it very convenient to pay and I admit I was very skeptical, but everything is legit and the easiest process , very thankful something like this exist !
15 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re really glad to hear that you found the process convenient and easy, and we appreciate your honesty about being initially skeptical. It means a lot to know we were able to provide a smooth and trustworthy experience. Thank you for choosing Pay Later Travel, and we look forward to assisting you again in the future! ✈️
Great option for booking travel…
Great option for booking travel immediately and paying over time. Definitely recommend!
7 June 2025
Reply from Pay Later Travel
Thank you for your great feedback! 😊 We’re so happy to hear you found the service convenient for booking travel and paying over time. Thank you for choosing Pay Later Travel, and we truly appreciate your recommendation! ✈️
Joniel was exceptional in assisting me
Joniel was exceptional in assisting me. The first person was kind of off putting, but Joniel not stepped in and fixed the issue but made my experience top tier. Thank you Joniel!
15 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Joniel was able to step in, resolve the issue, and turn your experience into a positive one. We’ll be sure to pass along your appreciation to him. Thank you for choosing Pay Later Travel, and we look forward to assisting you again in the future! ✈️
Reply from Pay Later Travel
Thank you for your great feedback! 😊 We’re glad to hear you found the payment process easy and hassle-free, and that you were able to pay it off early without any issues. Thank you for choosing Pay Later Travel, and we look forward to assisting you again in the future! ✈️
Not happy
Not happy with the company, I purchased tickets but two days later I received a email that my order was canceled because they could not secure the tickets I had chose but I was able to get a refund.
13 February 2026
Thanks Kerwin
Kerwin dealt with my enquiry efficiently and in a friendly matter. thank you kindly
15 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! We’re glad to hear that Kerwin assisted you efficiently and in a friendly manner. We’ll be sure to share your appreciation with him. Thank you for choosing Pay Later Travel, and we look forward to assisting you again in the future! ✈️
I booked a trip that was canceled due…
I booked a trip that was canceled due to the war and responding back has been awful!! I spent $14,000 on this trip. I received an email stating that I could get a refund because the airline agreed. I have not heard anything else. Horrible customer service!!!
12 February 2026
Shane was professional and very…
Shane was professional and very helpful. I didn’t make any changes to my flight because of the fees however I appreciate the rep being readily available.
11 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback 😊 We’re glad to hear that Shane was professional, helpful, and readily available to assist you, even though you decided not to proceed with changes due to the fees 💛 We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Best way to travel
I have used Paylater Travel 3 times and I will continue to use it for all my travel plans. The customer service is wonderful. They respond very quickly and are always kind and helpful.
13 February 2026
Reply from Pay Later Travel
Thank you so much for your wonderful feedback 😊 We’re delighted to hear you’ve used Paylater Travel three times and continue to trust us with your travel plans 💛 It’s great to know our customer service team has been quick, kind, and helpful in supporting you. We truly appreciate your loyalty and look forward to assisting you on many more trips ✈️
ease of payment
I love that I was able to book my flights and pay over time. There was no pressure for payment. It freed me up to focus on other obligations as well.
13 February 2026
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re so glad to hear that you enjoyed the flexibility of booking your flights and paying over time without pressure 💛 It’s great to know it helped you focus on your other priorities. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
RAFFY HELP ME
RAFFY HELP ME . He was very informative and got me rebooked quickly. Thanks
14 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Raffy was very informative and able to get you rebooked quickly 💛 We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear you find the app great and helpful in making things happen 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Flight was canceled 10 days before…
Flight was canceled 10 days before trip. Took awhile to get correct person to request refund
13 February 2026
Shane was a great help
Shane was a great help, i was a bit anxious as i knew seat were going quickly for my flight so i wanted to see if i was able to allocate them before full payment had been completed, Shane was able to put my mind at rest and was able to complete the allocation of my seats with no problems. Very happy
14 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re glad to hear that Shane was able to support you and put your mind at ease during your seat allocation, especially with your flight being time-sensitive 💛 It’s great to know everything was completed smoothly for you. We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Helpful
The wait was long, but Vin was checking in and updating me on wait times. He was fast and very helpful
14 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Vin kept you updated and was fast and helpful throughout the process, even while you were waiting 💛 We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Quick response and fast turn around…
Quick response and fast turn around from Shane
14 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Shane provided a quick response and fast turnaround 💛 We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
I use it for flight Boston To Lisbon
I use it for flight Boston To Lisbon no haddock everything went smooth at work very good
13 February 2026
Reply from Pay Later Travel
Thank you for your feedback 😊 We’re glad to hear your flight from Boston to Lisbon went smoothly and everything worked well for you 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
I didn’t have any money for the trip…
I didn’t have any money for the trip but I’m glad I could make it work for me and my family bc of your service
12 February 2026
Reply from Pay Later Travel
Thank you so much for sharing your experience 😊 We’re truly glad our service was able to help you make your trip possible for you and your family 💛 It means a lot to know we could support you when you needed it. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
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