I recently bought a new mobile phone, from this company, sale went well item arrived everything was ok. I only used the phone for a couple of days, as I just didn't get on with it, for several reason... See more
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Disonesti Acquistato Alienware Aurora R16 Gaming Desktop 2025 - NVIDIA RTX 5080 16GB GDDR7 • Intel Ultra-9 285K (24 core, fino a 5,7 GHz) • NPU AI • Wi-Fi 7 • Win 11 Pro • AlienFX Liquid Cooling •... See more
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Had a poor experience with Amazon recently so looked elsewhere for a PC and Monitor. I came across PcComponentes.PT and placed orders. Deliveries were fast and order process very straightforward.... See more
Company replied
I love this company. We had an issue with a PS controller several months after purchase and they came and picked it up right away, no questions asked. It gives me such peace of mind buying from a plac... See more
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Company details
- Online marketplace
- Appliance shop
- Computer Accessories Shop
- Computer & Accessories store
- Computer repair service
- Electronics Company
Written by the company
Tienda online líder en tecnología basada en la confianza, la experiencia de compra y el conocimiento del sector tecnológico. Desde 2005 somos expertos en informática y electrónica. Buscamos innovar, descubrir y responder a las últimas necesidades de la comunidad tecnológica, siempre superando las expectativas de nuestros clientes.
Contact info
AVDA Europa, Parcela 2-5 y 2-6. Polígono industrial Las Salinas, 30840, Alhama de Murcia, Spain
- support@pccomponentes.com
- pccomponentes.com
3.3
Average
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful service
Awful service. First it took 2 weeks to build a computer, and that's kind of ok, but then they said it would be deliver between the 4th or 5th of december and only on the 5th updated the status of the purchase. After this the carrier they chose to work with (CttExpress, AWFUL) said they would deliver on the 6th and they didn't, the status on their page did not update and I'm worries because probably I won't even see my product whatsoever. Don't trust these people, waiting 2 weeks to be scammed is not great and now the weekend comes and I will only have an answer on monday? And that's if they even answer... Shameful service
6 December 2024
Unprompted review
Reply from PcComponentes
Hello,
We are sorry to hear that your experience was not as expected. We would like to thank you for taking the time to share your feedback, as it is essential for improving our service.
If you have not yet contacted us through our support channels, you can provide us with more details via this link: https://help.pccomponentes.com/hc/es-es/requests/new
They promised to deliver a product in one day
They promised to deliver a product on next day. Not delivered. Customer service doesn't answer. Don't trust them.
5 December 2024
Unprompted review
Reply from PcComponentes
Hola Roman
Lamentamos escuchar que tu experiencia no fue la esperada. Queremos agradecer el tiempo que has tomado en compartir tus comentarios, ya que son esenciales para mejorar nuestro servicio.
Si todavía no has contactado con nosotros a través de nuestros canales de contacto, puedes hacernos llegar más detalles a través de este enlace: https://help.pccomponentes.com/hc/es-es/requests/new
20 days of waiting and nerves
I paid for a laptop that was "IN STOCK".
10 days there was no progress on shipping.
12 days later support answered me - the laptop was out of stock. WHAT?!?!? Next day they said they found one. Ok - again, I waited another +10 days for delivery and story is the same.
Result:
- 20 days of waiting and nerves.
- the laptop was not sent to me.
- 7 days of waiting for a refund.
4 November 2024
Unprompted review
Reply from PcComponentes
Hola Paul. We are truly sorry for the inconvenience caused by the stock issue with your order and for not notifying you earlier about this problem. We completely understand how frustrating this situation has been for you.
Your order has been canceled, and the refund has already been processed to the same payment method you used.
We appreciate your patience during this process and apologize for the time and nerves this has cost you. Thank you for bringing this to our attention, as it helps us improve our processes to ensure a better experience for all our customers in the future.
Failed Delivery - I ordered a printer online and it was never delivered.
I ordered a canon printer online and
5 November 2024
Unprompted review
Reply from PcComponentes
Hi Randy!
We've checked that the marketplace store has already been informed that your order hasn't been delivered yet. We're following up on the case and the store will contact you via the message box in the marketplace section of the site.
We are happy to help in any way we can.
Sincerely.
PcComponentes.
kids c 15 kids e scooter
sent back to pc components the faulty e scooter and they sent it back to me still faulty. a waste of time complaining to them again. still has guarantee but still wont exchange it. buy from amazon or media mart instead
1 October 2024
Unprompted review
Reply from PcComponentes
Hola Steve. Lamentamos enormemente la experiencia que nos comentas. Nos encantaría poder revisar lo ocurrido con tu caso, pero no hemos podido localizar tus datos con la información que nos facilitas. Por favor, para que podamos revisarlo, escribe un ticket mediante el siguiente enlace con el mensaje CÓDIGO RESEÑA RT 352, tanto en el título como en el cuerpo del mismo, ampliando información de lo sucedido: https://help.pccomponentes.com/hc/es-es/requests/new
Nos mantenemos a la espera para poder comprobarlo. Un saludo.
godd price but zero service
if i can place less than one star i will....
i wrongly ordered the wrong ram, and i ask for return...
before the the purchase ive tryed to get in touch with somebodyto help me with my choise, nothing,nobody, no contact number, no assistance, ive made the procedure to return the item and the shop dedicated to collect was in holiday for a month and i cant change it, after many try to get in contact with them i gave up and decide to sel the wrong item by my self......
7 October 2024
Unprompted review
Reply from PcComponentes
Hi Michele. We are sorry to hear about your experience and we sincerely apologize for any inconvenience you may have experienced due to the refund. At PcComponentes, customer satisfaction is something we take very seriously and we would be pleased to review your case and solve your issue. We are at your disposal through any of our contact channels: https://help.pccomponentes.com/hc/es-es/requests/new
We will be pleased to help. Best regards.
No package for a hard drive
The website looks good and the delivery was fast.
However, I received a hard drive just packed in a thin carton enveloppe.
Never seen such a fragile component treated like that.
7 October 2024
Unprompted review
Reply from PcComponentes
Hi. We are sorry to hear about your experience and we sincerely apologize for any inconvenience you may have experienced due the packed. We have not been able to find your customer account with these details. Please contact us so we can help you. We are at your disposal through any of our contact channels: https://help.pccomponentes.com/hc/es-es/requests/new
We will be pleased to help. Best regards.
Awful customer service - no refund and no product!
UPDATE: after publishing this review I got a helpful reply within a day, after months of being ignored, and now have my money back. My review remains the same - terrible customer service. Only public shaming seems to get their attention.
(Original)Awful customer service, I will never buy anything from them again.
After paying they cancelled my order and then didn't refund my money. It's been 5 MONTHS! Despite several attempts, they have still not returned my money or offered a store credit and they just stopped replying to my emails. I feel like I have been scammed. They have had my money since JUNE!
Do not trust this company.
4 June 2024
Unprompted review
Reply from PcComponentes
Hi Ruby. We are waiting for you to send us your bank account through the ticket #4970049. Regards.
I'm moving to Spain and had to buy a…
I'm moving to Spain and had to buy a computer. Greatly satisfied with the quality of their computers.
17 September 2024
Unprompted review
Reply from PcComponentes
Hi Sarah. Thank you very much for your review. We are very happy to hear that you were satisfied with our service. We are at your disposal on our website for any questions you may have. Best regards!
Asus F17 Review
I liked the laptop a lot, its fast and reliable. Just think the battery is not that good. PcComponentes delivered it a day after previewed, that made me lose a day of class
19 September 2024
Reply from PcComponentes
Hi Breno, we are very happy to know that your experience was positive. We work every day to offer the best possible service and comments like yours motivate us to continue improving. Thank you for trusting PcComponentes!
Regards.
Reply from PcComponentes
Hola Scar, thank you for your review. Thank you for trusting PcComponentes! Best regards.
Overpriced
demasiado overpriced é horrivel ver uma rx 6600 a 400 euros quando podes compra dos estados unidos por 190s euros
1 September 2024
Unprompted review
Reply from PcComponentes
Olá Diogo!
Da nossa parte lamentamos não conseguirmos cumprir as tuas expectativas de preços, os preços aplicados são conforme os que nos são aplicados a nós pelos fornecedores, tentamos ao máximo que sejam acessíveis.
Obrigado.
Solid platform, pleasant to use.
PcComponentes is a platform or marketplace and as such this is a positive review. As it happened Xiaomi Netherlands sent me a broken telephone but communicating with them via the platform was easy, there was always the option to escalate my "incidence" to PC Componentes (not required) and my refund was issued correctly.
I cannot vouch for whichever seller is providing the product but the platform is well conceived and good to use.
9 August 2024
Unprompted review
Reply from PcComponentes
Hello! Thank you very much for commenting on your experience and leaving us your evaluation of the service. We are sorry that you had problems with the purchase. We are glad to know that everything could be resolved through the platform.
Regards.
2 iPhones ordered, 1 received
2 iPhones ordered but only 1 received. On the pc componentes website it showed the marketplace company as npie sarl. reclamation opened and after many messages they said they cannot send any phones out at the moment, which I find strange as they are still for sale. Still waiting for either the second phone or a refund.
28 August 2024
Unprompted review
Reply from PcComponentes
Hello Lisa, we are truly sorry for the inconvenience caused. We checked how through your customer account the incident has been opened with the store, which indicated that up to now they are still investigating with their warehouse what happened.
In order not to make you wait any longer, they have already issued the refund to your card, which you will be able to see in a matter of 24 to 72 hours.
In the event that you finally receive the red mobile, reject the package and notify the store so that they can take it into account.
Regards.
I have place the order as I have been…
I have place the order as I have been told that I can pick it up in 2h in the shop, unfortunately 2h according to the shop is 4,5 days. JOKE
16 August 2024
Unprompted review
Reply from PcComponentes
Hello. We are sorry for your experience and sincerely apologize for any inconvenience you may have experienced due to customer satisfaction at PcComponentes being something we take very seriously and we will be happy to assess your case and resolve your issue. We would love to review your incident but we have been unable to locate your customer account. Please send us a ticket through the following link with the following code in the subject and body of the message: (RT 316)
https://www.pccomponentes.com/soporte/contacto
We will be happy to help you. Sincerely.
HDD physical integrity and packaging issue
I received an enterprise high capacity hard disk poorly packaged (but the package was intact). When I took it out, I saw 3 dents on 3 sides. In my 25 years of buying PC components and many, many hard disks, I have never seen one with dents in it.
I lost half of my day preparing my computer case (swapped HDDs, removed one, swapped and reconnected some SATA cables), only to take out the new hard disk and put it back in the package to return it.
Waste of time and money and I don't understand how can this happen in the first place, it is inexcusable to receive such a poorly packaged and damaged product, especially one which is specifically fragile by its nature.
EDIT: I changed the rating from 1 star to 4 stars due to their fast response for replacement and also considering purchases I made in the past that had no issues.
Regarding the hard disks, they need much better packaging and a verification before they leave their warehouses.
9 August 2024
Unprompted review
Reply from PcComponentes
Hi. We are sorry to hear about your experience and we sincerely apologize for any inconvenience you may have experienced due to the state in which your item has arrived. At PcComponentes, customer satisfaction is something we take very seriously and we would be pleased to review your case and solve your issue. We would love to review your incident but we have not been able to locate your customer account. Please send us a ticket via the following link with the following code in the subject and body of the message: CÓDIGO RESEÑA RT 310 Link here: https://help.pccomponentes.com/hc/es-es/requests/new
We will be pleased to help. Best regards.
Reliable online store
Great range of products, competitive prices and delivery times are good. Customer support is also responsive and helpful!
Never bought anything from their market place though.
9 April 2024
Unprompted review
Reply from PcComponentes
Hi Gonçalo. Thank you very much for your review. We are very happy to hear that you were satisfied with our service. We are at your disposal on our website for any questions you may have. Best regards!
Ordered a galaxy watch 7
Ordered a galaxy watch 7, money was taken from my account 300 euros, then they emailed me to say the watch was out of stock, how can they sell something that they don’t have, won’t be buying from them again.
1 August 2024
Unprompted review
Reply from PcComponentes
Hi Mark, we are sorry about what happened. We checked that the item you ordered had a stock shortage. Therefore, your order was waiting to receive the new units so that we could complete it and send it. We plan to receive the new units this week to make the delivery between the 8th and 9th.
https://www.pccomponentes.com/samsung-galaxy-watch7-44mm-bluetooth-reloj-smartwatch-verde
If you had left the order on hold as soon as we had received it, we would prepare and send it so that you would receive it on that date.
We checked that you have cancelled your order today, so the refund has been generated on your card, which you will be able to see reflected in a matter of 24 to 72 hours.
Remember that if you have any questions, we are at your disposal through our different contact channels.
Good but the delivery costs are huge
Good but the delivery costs are extremely high. On an order of 47 euros spending 13 on delivery is not okay. I want to shop from you because I dont like Amazon, but honestly, you are not making it easy. Give some sort of subscription service for free delivery or something like that, because its too expensive.
31 July 2024
Unprompted review
Reply from PcComponentes
Hello Fede. We are very sorry for the inconvenience. Shipping is higher depending on the country or community from which you make the purchase. Unfortunately we do not have any subscription for free shipping. However, thank you very much for leaving us your rating and comment, it helps us improve our processes for the future. Regards!
Overall great support team
Overall great support team, really focused on the Customer, no stupid questions just straight trying to address Customer needs.
26 July 2024
Unprompted review
Reply from PcComponentes
Hi Gonçalo. Thank you very much for your review. We are very happy to hear that you were satisfied with our service. We are at your disposal on our website for any questions you may have. Best regards!
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