PC Sales Online Reviews 

10,651
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive, friendly, and exceptionally helpful support staff who quickly resolve activation and installation issues through convenient online chat. Many people note that the technical team is extremely knowledgeable and patient, carefully guiding buyers step-by-step through various setup hurdles to ensure everything works smoothly. However, some customers also noted issues with product activation errors or invalid keys not working properly right after download. Some reviewers were not happy with strict license restrictions preventing software transfers or occasional difficulties experienced when seeking further assistance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the fast, professional, and... See more

Product

Consumers find product experiences to be mixed, as some reviewers praised the great prices, seamless... See more

Staff

Customers consistently note positive experiences with staff, frequently praising certain representatives for... See more

Service

Customers expressed great satisfaction with the service, highlighting fast and efficient support for software... See more

Response time

Reviewers express great satisfaction regarding the prompt response time, highlighting that any questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore g... See more

Rated 5 out of 5 stars

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were... See more

Rated 5 out of 5 stars

Had Star help me with my problem through a chat box today, polite, very kind and very, very easy to chat with. She helped me solve the problem straightaway and I will tell you, having a tech support p... See more

Rated 5 out of 5 stars

I have used other Software Download Key Suppliers in the past with mixed results. PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I di... See more


Company details

  1. Software company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(10,651)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service and Prices

Got a GREAT price for an older version of Office. Better than anywhere else. Needed a little installation help and the on-line support helped me work it out. Very happy I now have a "real" version of Outlook and not the "app" version.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company and support

This was my 3rd purchase. The first 2 went perfectly. This last one gave a lot of trouble due to windows making it hard to update from windows 7 on a very old PC to windows 10. The support crew responded in a timely way and eventually found a fix that made my old computer able to download the new windows.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

the help on line did not stop until I got the product activated . they stayed with me until I was all set. thanks to the support team!

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The representative answered all of my questions and guided me step-by-step through the activation process. Even though I was not able to get the activation done by following the instructions, having someone help me was a good substitution.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I have always had a great experience…

I have always had a great experience with PC Sales Online & today was no different. Their customer service team was responsive, knowledgeable, and genuinely committed to resolving my issue quickly and professionally. From activation support to follow-up communication, they exceeded expectations at every step. It’s rare to find such reliable and courteous service. PC Sales Online has earned my trust and recommendation.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Outstanding job of making the download experience easy and understandable. I have purchased this same product from other venders and frankly was extremely disappointed in their customer service.

30 August 2025
Unprompted review
Rated 4 out of 5 stars

Full SW rebuild

Through my own fault, I corrupted my boot sw and had to do a full install. I was happy that PC Sales was able to help me restore my MS Office w/o buying a new license... since I had the same HW, it was just a SW issue. I will continue to use your website when we need OS and MS products. Thanks!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product! Just be aware that the Windows product keys come from scrapped PCs, and Will need to be activated via phone!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

The price & support was excellent!

The price was excellent for a Windows product with all that be said about Window (good & some not so good). Product was exactly as represented with very good installation instructions for anyone who needs them. Phone support was also excellent. Everything that a person would hope have in making a purchase!

19 August 2025
Unprompted review
Rated 4 out of 5 stars

Very happy with my software purchase.

Very happy with my software purchase.
This was my first time purchasing from PC Sales Online. The price for the Visio Pro was too good to pass up. I had trouble with installation right off the bat. Online chat support was very quick to respond. The installation instructions implied I was going to install MS Office. I already have MS Office 365, I just wanted Visio Pro 2019. I was told by chat support that is just how the installation of the software starts. I then had error messages because I did not fully understand the instructions, my fault for not reading them thoroughly first. I was told by chat support I had to uninstall my Office 365 first then proceed with the install and then reinstall Office 365. I got really nervous now, but the chat support was helpful with the first part.
I uninstalled Office 365 but then when I tried to install Visio Pro an error message that the key was used too many times. Contacted MS and that was not pleasant, got thrown out of the loop and had to start over. I was given another key to use. That one worked, but then the install took longer than I expected (probably my internet provider connection). Now I had to get my Office 365 back. I contacted online chat again and finally told to go to MS store and download my Office 365. That worked! Overall, if I were more computer savvy this would have been a lot less stressful. I am very satisfied with my purchase and with PC Sales Online and their support team.

16 August 2025
Unprompted review
Rated 1 out of 5 stars

rip off they just send you to Microsoft…

rip off they just send you to Microsoft were you can download for free.

12 August 2025
Unprompted review
PC Sales Online logo

Reply from PC Sales Online

To clarify: the software itself is owned by Microsoft, and yes, you can download the installer for free directly from their website. However, what you purchased from us is the official activation license key required to legally activate and use the full version of the software.
This license key cannot be obtained for free from Microsoft. Without a valid key, the software remains in trial mode or will not activate properly. The key we provided grants you the legal right to use the product beyond any trial limitations.
We guarantee a 100% activation rate for our keys. If you're encountering any issues activating with the key we sent, please reply with your order number and the exact error message you're seeing. We'll assist you right away to ensure successful activation.
We're here to help resolve this for you quickly.

Rated 5 out of 5 stars

Great Customer Service Support

Software packages were exactly what I needed, I had an installation issue that was really my own fault, but their support team helped me thru it and also helped with activations, support was outstanding, timely and courteous. Best customer support I have ever had in dealing with a software provider over many years, will definitely look to them in the future.

31 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look