PC Sales Online Reviews 

10,651
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive, friendly, and exceptionally helpful support staff who quickly resolve activation and installation issues through convenient online chat. Many people note that the technical team is extremely knowledgeable and patient, carefully guiding buyers step-by-step through various setup hurdles to ensure everything works smoothly. However, some customers also noted issues with product activation errors or invalid keys not working properly right after download. Some reviewers were not happy with strict license restrictions preventing software transfers or occasional difficulties experienced when seeking further assistance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the fast, professional, and... See more

Product

Consumers find product experiences to be mixed, as some reviewers praised the great prices, seamless... See more

Staff

Customers consistently note positive experiences with staff, frequently praising certain representatives for... See more

Service

Customers expressed great satisfaction with the service, highlighting fast and efficient support for software... See more

Response time

Reviewers express great satisfaction regarding the prompt response time, highlighting that any questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore g... See more

Rated 5 out of 5 stars

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were... See more

Rated 5 out of 5 stars

Had Star help me with my problem through a chat box today, polite, very kind and very, very easy to chat with. She helped me solve the problem straightaway and I will tell you, having a tech support p... See more

Rated 5 out of 5 stars

I have used other Software Download Key Suppliers in the past with mixed results. PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I di... See more


Company details

  1. Software company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(10,651)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Help w Windows Lic Setup

It can be tricky getting Microsoft to take an older OEM license for a new home build. Fortunately these folks are experts and their customer service team helped me through it within minutes of me sending them an email. My new box is up and running with Windows 11 Pro and I saved a ton on the Windows license thanks to PC Sales Online.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Windows Activation

Couldn't activate at first, but the support team came in clutch with a fast response and an effective solution.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Windows 10 Pro Activation

In order to activate my Windows 10 Pro, I had great instruction from the Service Team.

PC Sales might not be the cheapest one (as for price) but they are among the best in honesty and trustworthy.

Their Service Department is very fast in response and very helpful.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

This is the second day in a row to…

This is the second day in a row to install office on several machines....Dan had to deal with one main unit of MsServer and 8 monitors and did a wonderful job..I do not buy use any one else for my MS Office requirements... Dan is World Class,,

24 May 2025
Unprompted review
Rated 5 out of 5 stars

I bought a software got great support help!!!!

I bought a software and it would not except the serial number. Called support and the lady was right on it. She helped me all the way through till I got my machine to accept the code they gave me. She was very patient and spoke good English and was easy to understand and follow her directions. Will deffinately buy from them again. Hugs

14 May 2025
Unprompted review
Rated 5 out of 5 stars

This is my second "major" visit

This is my second "major" visit - because I bought a new computer. Despite being rather tired and trying to use a licence number for a lastest version on a misinstalled earlier version, these guys just rolled along. Nothing was too hard. You can't get better 24 hour a day service and assistance than that! Thank you to all of you.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Appreciate the after-sale support

I don’t want to have to pay a subscription for MS Office 365. The stand-alone versions available from PC Sales Online are just what I need. But MS doesn’t make the registration process easy. Thankfully the PC Sales support is fast, patient and knowledgeable. This is the perfect combination.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

I have a new laptop

I have a new laptop. I just wanted a basic install of Word really. I bought an older version. It refused to install! Kathleen assisted me. It was crazy, but other versions of 365 and one note hade to be removed before this older version would install. Kathleen is a rockstar. Best customer service ever! Everything works great. The new laptop and preinstalled things were the issue on my end, and Kathleen made it all work.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

I am sure it was probably my fault...

I am sure it was probably my fault, but I had problems getting my purchased Office 2016 to work after I installed it. I was worried about that when I started. I used their on line tech support and though it took some time, Dan immediately worked me through the re-installation and got my software up and running.
You needn't be apprehensive about getting the software you purchase up and running quickly.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Windows 11 pro activation

I was talking to a representative by the name of alexander, he was straight forward and kind to assist my problem right away and wouldn't you know it was absolutely correct when i miss typed the wrong information and it gave me a specific error. no wait time, no hastle. he assisted with my windows 11 pro activation key like a pro. best deal and best support ever! This rep deserve a raise, promotion and a 4 week paid vacation to his choice of destination. very on top of information and issues to manage ready to go. who ever is in charge? PLEASE RECOGNIZE THIS PERSON FOR THERE HARDWORK!

27 April 2025
Unprompted review

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