Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
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Review summary
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
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Very impressed with PDSA insurance. Our German Shepherd began bleeding from his penis. He was initially treated for an infection, which I claimed for and was reimbursed within a week. The problem cont... See more
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Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us; we love hearing from our customers.
Good insurer and a worthwhile cause
The PDSA insure hub is straightforward and easy to use. Claim processed and paid quickly. Compared to other insurers, I find it reasonably priced for the level of cover and I like that my money is being used to fund treatment for animals that might not otherwise be treated.
13 February 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi there Rebecca, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
PDSA all the way
I’ve gone with PDSA so caring and peta always come first . Been with other vets and money is the first agenda . PDSA is like a family can’t fault them at all .
9 January 2026
Reply from PDSA Pet Insurance
Good Morning Lisa, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Nice and easy to fill in the form.
3 February 2026
Reply from PDSA Pet Insurance
Good Morning Paula, thank you for your kind comment and for taking the time to leave a review. Many Thanks, The PDSA Pet Insurance Team
Really easy to get information and…
Really easy to get information and apply for cover!
3 February 2026
Reply from PDSA Pet Insurance
Hi There Sharon, thank you for your kind comment and for taking the time to leave a review. Many Thanks, The PDSA Pet Insurance Team
easy to understand policys and clear on…
easy to understand policys and clear on prices and policies availible fast service
1 February 2026
Reply from PDSA Pet Insurance
Good Morning Paul, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Good Morning John, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
How can I comment on a product I haven't used. Insanity
I can't really comment - because I haven't used the product. It's insurance in case my pet becomes ill. I'm getting heartly fed up with the amount of unimportant emails that I keep receiving with regards to this product. hence the 3 stars.
2 February 2026
Reply from PDSA Pet Insurance
Good Morning Ang, Thank you for your comments and for taking the time to leave a review. If you did wish to discuss the circumstances surrounding the emails your receiving in more detail, our Customer Services Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm. Many thanks, The PDSA Pet Insurance Team.
Knowledgeable and helpful advisor .
26 January 2026
Reply from PDSA Pet Insurance
Good Morning Elwyn, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
I was very impressed with how easy it…
I was very impressed with how easy it was to register my cat and very sad that older cats are not accepted which is not clear until trying to register. I entered all the information about my cat including the two visits to the vet which needed no treatment. Then my documents arrived, the policy documents and another request for the information I has already given, name and contact details of vet and so on, saying once they had contacted the vet I woukd hear whether my cat had been accepted. So why I got the insurance documents ? Very irritating to be asked for the same information twice. I chose this insurance because of the charitable status and work of the PDSA but was sorely tempted to cancel because of the inefficiency worrying about this being a sign of administrative incompetence. I have not heard whether my cat has been accepted or not and unless I am reassured soon I will be going elsewhere
23 January 2026
Reply from PDSA Pet Insurance
Good Morning Geraldine, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Easy to arrange helpful advice & good…
Easy to arrange helpful advice & good price compated to many other pet insurers.
27 January 2026
Reply from PDSA Pet Insurance
Good Morning Janet, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
So easy and straightforward to fill…
So easy and straightforward to fill out.Price is good to.
2 February 2026
Reply from PDSA Pet Insurance
Good Morning Alison, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
I found it very helpful
I found it very helpful , but also difficult to choose which level to cover my dog. In the end with a little help from family I managed to make that decision
10 October 2025
Reply from PDSA Pet Insurance
Hi there Margaret, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
As usual PDSA insurance process the…
As usual PDSA insurance process the claim quickly and without fuss, exactly how an insurance company should.
Highly recommended
7 April 2025
Reply from PDSA Pet Insurance
Good Afternoon, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Easy registering
Easy registering, quick access to documents, detailed info available, competitive pricing
31 January 2026
Reply from PDSA Pet Insurance
Hi there Jeanette, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Vets
Sorted out my vets bill very quickly with no hassle. Stress free in all fairness.
5 February 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Afternoon, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
No hassle prompt service
10 September 2025
Reply from PDSA Pet Insurance
Good Afternoon, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
PDSA have been really good when having…
PDSA have been really good when having to treat both of my cats and so it was obvious to choose to take out insurance with them too. The process was very easy and straightforward and some good varied prices to choose from.
6 February 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi there Susan, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Where to start?
Where to start?
Well firstly if you'd like a policy that doesn't pay out, constantly resets the clocks, causes you additional stress after bereavement, constantly requires additional information you've already sent then makes crazy decisions (worms treatment = neurological collapse 3 months later with evidence of healthy checks in between) and a telephone line that's very much can't help won't help and tells you something different every time you call....
Well then PDSA insurance is the right insurance for you.
If you'd like sympathetic insurance, one that pays out go elsewhere
Time for ombusmans
6 February 2026
Unprompted review
Reply from PDSA Pet Insurance
We are sorry to hear that you are unhappy. If you did wish to discuss the circumstances surrounding your claim in more detail, please email us on: contact@cs.pdsa.org.uk and we will be happy to assist you further. Many Thanks, The PDSA Pet Insurance Team.
I haven't had to use your services yet
I haven't had to use your services yet. So, I am unable to comment. I took out insurance for my kitten Luna, for peace of mind.
31 December 2025
Reply from PDSA Pet Insurance
Hi there Samantha, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your kitten to PDSA Pet Insurance.
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