The ring is absolutely beautiful and the craftsmanship is magnificent. She loves it. I paid for expedited service, but when that turned out not to be possible, the expedited fee was refunded. It wa... See more
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I contacted the company about a ring we bought two years ago that I lost some stones to and they were very helpful through the process of getting replacement stones
I had gotten in contact to purchase a ring around Christmas. They were so helpful during the whole process. They answered all of my questions and customized the piece to fit what we had envisioned for... See more
I ordered a ring that I saw in a picture but little did I know in the small small print it didn’t say black gold it said sterling silver…
Company replied
Company details
Written by the company
Our story began in 1996 in a small studio in the middle of nowhere. With only one desk and next to no free time, our brand was born.A Unique jewelry studio In New Jersey , with big ideas, lots of love and dedication for Jewelry. Handmade Jewelry was always our passion. We understand that buying Jewelry is very emotional process. We are committed in making beautiful, and affordable jewelry for you.We have deep expirence in gemstone cutting, polishing and design. We specialize in Moissanite, Moss Agate, Opals, Moonstones, Alexandrites, Emeralds and other gemstones.
Contact info
1199 Amboy Ave Ste 264-F5, 08837, Edison, United States
- promotion@penfine.com
- penfine.com
4.4
Excellent
44 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The ring is absolutely beautiful and…
The ring is absolutely beautiful and the craftsmanship is magnificent. She loves it. I paid for expedited service, but when that turned out not to be possible, the expedited fee was refunded. It was worth the wait!
9 March 2026
Perfect 20th anniversary gift
Perfect 20th anniversary gift, she loved it. Thank you so much.
10 March 2026
I contacted the company about a ring we…
I contacted the company about a ring we bought two years ago that I lost some stones to and they were very helpful through the process of getting replacement stones
3 March 2026
The ring I bought is so beautiful wow
The ring I bought is so beautiful wow! Thank you thank you thank you :) My wife Loves it!
13 February 2026
You did horrible
You did horrible. After I reached out to you to reco firm my address you still messed up and sent the package to the wrong place. I still do not have my package
Return my freaking money immediately
2 January 2026
Reply from PenFine
Hello,
We’re very sorry that your necklace didn’t arrive as scheduled due to shipping delays. We completely understand how disappointing this must be and sincerely apologize for the inconvenience caused.
A full refund has already been issued for your order. If there’s anything else we can assist you with, please don’t hesitate to reach out to us anytime.
Best regards,
Penfine
Lovely ring
Lovely ring, perfect size! Unique ring, but not weird! Hahah!
Will be buying from this store again!
20 December 2025
I ordered a ring that I saw in a…
I ordered a ring that I saw in a picture but little did I know in the small small print it didn’t say black gold it said sterling silver…
16 December 2025
Reply from PenFine
Hello,
Thank you for your review.
We’d like to clarify that this design is available in multiple metal options, including 925 sterling silver, black gold plated, 10k rose gold, and others. The selected metal is shown in the product options and detailed in the item description at the time of purchase.
Your order show that you placed for a 925 sterling silver ring, and therefore, it was carefully crafted in accordance with those details.
We understand how this can sometimes be overlooked, and we’re always happy to help if there’s any confusion before or after ordering. Please feel free to contact us directly—we’d be glad to discuss available solutions and help make this right for you.We look forward to hearing from you soon.
Best regards,
Penfine
Very pretty and detailed great gift
11 December 2025
Had question's and the response was…
Had question's and the response was fast very easy site quick turn around
5 December 2025
Delayed tracker
Tracking is a bit delayed but otherwise good service and good work on the ring
24 November 2025
Excellent quality
Excellent company. The ring looks exactly like the pictures. My wife loves it. It shipped sooner than expected.
8 November 2025
Very helpful and always reached back to…
Very helpful and always reached back to me quickly, whenever I contacted them. Worked with me very well.
24 October 2025
Engagement Ring
Engagement Ring
The ring is incredible and everyone has commented on how amazing it looks.
28 October 2025
Happy Wife
My wife picked this out and she is thrilled with it. It's even more beautiful than pictured on the website. Very well crafted. Arrived in the time window they said it would arrive in.
14 October 2025
Speedy delivery and quality item.
30 September 2025
Satisfied our Expectations
The ring looks great! It is exactly what we ordered and was delivered within the timeframe it was supposed to be.
8 September 2025
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