PenFine Reviews 

58
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning beauty and incredible craftsmanship of the jewelry, noting that the products look just like the promotional pictures online. Consumers also deeply appreciate the perfect sizing, surprisingly fast shipping times, and lovely details that make these items wonderful anniversary gifts. However, some people mentioned unexpected discrepancies regarding the materials and the overall appearance of the main stones. A few other people also felt that the gems were not as clear or authentic as expected, and some reviewers experienced strange color changes in direct sunlight.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company. The ring looks exactly like the pictures. My wife loves it. It shipped sooner than expected.

Rated 5 out of 5 stars

The ring is absolutely beautiful and the craftsmanship is magnificent. She loves it. I paid for expedited service, but when that turned out not to be possible, the expedited fee was refunded. It wa... See more


Company details

Written by the company

Our story began in 1996 in a small studio in the middle of nowhere. With only one desk and next to no free time, our brand was born.A Unique jewelry studio In New Jersey , with big ideas, lots of love and dedication for Jewelry. Handmade Jewelry was always our passion. We understand that buying Jewelry is very emotional process. We are committed in making beautiful, and affordable jewelry for you.We have deep expirence in gemstone cutting, polishing and design. We specialize in Moissanite, Moss Agate, Opals, Moonstones, Alexandrites, Emeralds and other gemstones.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

58 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(58)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a ring that I saw in a…

I ordered a ring that I saw in a picture but little did I know in the small small print it didn’t say black gold it said sterling silver…

16 December 2025
PenFine logo

Reply from PenFine

Hello,

Thank you for your review.
We’d like to clarify that this design is available in multiple metal options, including 925 sterling silver, black gold plated, 10k rose gold, and others. The selected metal is shown in the product options and detailed in the item description at the time of purchase.
Your order show that you placed for a 925 sterling silver ring, and therefore, it was carefully crafted in accordance with those details.

We understand how this can sometimes be overlooked, and we’re always happy to help if there’s any confusion before or after ordering. Please feel free to contact us directly—we’d be glad to discuss available solutions and help make this right for you.We look forward to hearing from you soon.

Best regards,
Penfine

Rated 5 out of 5 stars

Happy Wife

My wife picked this out and she is thrilled with it. It's even more beautiful than pictured on the website. Very well crafted. Arrived in the time window they said it would arrive in.

14 October 2025
Rated 5 out of 5 stars

10000 stars

I proposed today after getting the ring. She told me to rate it 10,000 stars. I was a little uncertain with black gold and a black opal, and seeing it online vs what I would get in person. But it absolutely delivered exactly what I hoped for. It looks gorgeous and suits her perfectly.

2 September 2025
Rated 4 out of 5 stars

Very timely

They said it would take 3 weeks and it took 3 weeks.The ring set was just as beautiful as it appeared on the website.I am very happy with this purchase

8 July 2025
Rated 3 out of 5 stars

Approved but

The ring is beautiful, the only thing is that it is too big I will have to get it resized. It was supposed to be 7.5 but it is a bit bigger than my fiancé's size 8 regular ring.

29 May 2025

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