The ring is beautiful. It did take longer than I expected for it to arrive.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Perfect ! Hard to know when we will get the ring but everything else was peru
Excellent company. The ring looks exactly like the pictures. My wife loves it. It shipped sooner than expected.
The ring is absolutely beautiful and the craftsmanship is magnificent. She loves it. I paid for expedited service, but when that turned out not to be possible, the expedited fee was refunded. It wa... See more
Company details
Written by the company
Our story began in 1996 in a small studio in the middle of nowhere. With only one desk and next to no free time, our brand was born.A Unique jewelry studio In New Jersey , with big ideas, lots of love and dedication for Jewelry. Handmade Jewelry was always our passion. We understand that buying Jewelry is very emotional process. We are committed in making beautiful, and affordable jewelry for you.We have deep expirence in gemstone cutting, polishing and design. We specialize in Moissanite, Moss Agate, Opals, Moonstones, Alexandrites, Emeralds and other gemstones.
Contact info
1199 Amboy Ave Ste 264-F5, 08837, Edison, United States
- promotion@penfine.com
- penfine.com
4.4
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Approved but
The ring is beautiful, the only thing is that it is too big I will have to get it resized. It was supposed to be 7.5 but it is a bit bigger than my fiancé's size 8 regular ring.
29 May 2025
I great Support
I sent in a support ticket during my order and the response was very timely. I put the ticket in around 9pm CST not expecting to get a response until the next day. I believe I had a response by 10pm that same night that eased my concerns.
12 April 2025
Reply from PenFine
Thank you for your feedback, and we're sorry to hear the necklace didn’t meet your expectations. This necklace is a minimalist style, We strive to provide accurate photos and descriptions, and we regret that this item didn’t match what you were expecting.
You can return the necklace to us and we will give you a full refund when we receive it.
Please feel free to reconnect with our Customer Support Team.
Best regards
Great!
Very pretty design (after searching through hundreds of ring stores, finally one that we liked), reasonable price, fast shipping time. Not much to complain about, really.
21 March 2025
When i contacted support they were fast…
When i contacted support they were fast and accurate with there response. Btw she indeed loved the ring. Thanks
10 March 2025
Thank you so much for the craftsmanship…
Thank you so much for the craftsmanship and quality and fast shipment. I love it and know she will too! I plan to ask her to marry me next weekend. Thanks again!
28 February 2025
Excellent Customer Service
I had gotten in contact to purchase a ring around Christmas. They were so helpful during the whole process. They answered all of my questions and customized the piece to fit what we had envisioned for our vow renewal set. The set is beautiful and we are beyond satisfied with how they turned out.
16 January 2025
Great quality easy to communicate with…
Great quality easy to communicate with my soon to be wife absolutely loved it
25 December 2024
Good service
Very helpful after trying to order from the Etsy site and failing (Etsy problem, not theirs). Anyway, we have a ring that my fiancé loves and we’re pleased with the service.
14 October 2024
Great experience
I was in the market to look for a special engagement ring for my now fiancé and they had a unique selection to choose from. I wanted something very intricate and more unique...Penfine had exactly that!!
3 December 2024
Exquisite Value
This is a very fine set. It seems to be well made. The options for the metal were generous, making each ring a truly custom piece. The listed price was fair, but using a discount code they provided made it a good deal.
25 October 2024
What I ordered I needed it sooner than…
What I ordered I needed it sooner than what date they estimated. I emailed them and they got it to me 3 weeks earlier. I really appreciated the customer service. I would order from here again.
14 September 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.