Shipping wasn’t as fast as usual and I was on a tight deadline. However I do understand the extra pressure the Black Friday promotion put on sales and delivery. Also problems accepting my Austra... See more
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See what reviewers are saying
They have a ton of options to choose from, which made finding exactly what I needed super easy.😀 The only thing I noticed was that delivery times were a bit hit or miss, but honestly, it was worth i... See more
They have a wide selection on their website and I appreciate the extras such as personalised staff recommendations. Orders are usually sent quickly and the postal options and prices to Finland are pre... See more
Products quality is very good. Original product with reasonable prices. Shipping was a bit longer than anticipated(about 10 days if I remember correctly), but it was okay to me. I'm very satisfied.
4.6
Excellent
3k reviews
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Shipping estimates might not hold up
No complaints other than incorrect shipping estimates.
3 February 2023
Excellent
Well, I needed to order a spical pens for my kids as Christmas presents. The only one online store in Finland had those. I ordered it and the package arrives to Helsinki within one business day only. Well packed and came with an extra note book and nice pen as a gift. I'm very happy with this service. Thank you.
11 December 2022
Shipping wasn’t as fast as usual and I…
Shipping wasn’t as fast as usual and I was on a tight deadline.
However I do understand the extra pressure the Black Friday promotion put on sales and delivery.
Also problems accepting my Australian MasterCard debit card, so I had to pay by other means. It would be helpful if PayPal was an option.
Shopping was easy, product s as ordered.
12 December 2022
On time!
On time, well packed, and one of the rare websites that delivers in Finland where you can order Waterman ink cartridges for fountain pen.
11 December 2022
My pen supplier!!
9 December 2022
Great product range and quality
26 November 2022
I thought I was ordering through a…
I thought I was ordering through a company in Finland, but no.... in the Netherlands. Products are as described but not shipped from where they are advertised to be from....
4 November 2022
I think its alright,,,
I think its alright,,,
Yall really should either allow people to edit their carts after paying if they forgot something or if they accidentally deleted an item.
Please figure out a way to confirm from the buyer if they wanted to delete something from their cart.
Alls good
11 August 2022
Good quality and fast delivery
11 August 2022
Ok, not extraordinarily but not bad either
3 August 2022
The pens are in very bad condition
The pens are in very bad condition, can't even draw with that.
14 July 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery from another galaxy
I have ordered one pen for a firend and paid more to get that earlier at the time of his graduation party. It seems that unless other pages, they consider the day they want as the starting point of the delivery day instead of day of order. It makes it untrustable and I am not going to trust their delivery time anymore.
It must be 4 day delivery, however, today is 14th day of my order and I have not gotten that pen yet.
17 June 2022
Reply from PenStore.fi
Thank you for your review.
We are so sorry to hear that your order was delayed, and especially because it was a present. The delivery time that is stated in the checkout is counted from the day you place your order, so there seem to have been a misunderstanding regarding this. I can see that there seem to have been some kind of problem with delivery because the scanning looks strange and the carrier has not delivered within their delivery time. We will contact you separately by email regarding this. Again, so sorry for any inconvenience this has caused.
All the best from us!
Sending the shipment takes a little too…
Sending the shipment takes a little too much time. A registered letter should not be needed to receive the shipment. After all, it's just a few notebooks
16 June 2022
quickly shipped and product as expected
18 May 2022
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