Shipping wasn’t as fast as usual and I was on a tight deadline. However I do understand the extra pressure the Black Friday promotion put on sales and delivery. Also problems accepting my Austra... See more
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They have a ton of options to choose from, which made finding exactly what I needed super easy.😀 The only thing I noticed was that delivery times were a bit hit or miss, but honestly, it was worth i... See more
They have a wide selection on their website and I appreciate the extras such as personalised staff recommendations. Orders are usually sent quickly and the postal options and prices to Finland are pre... See more
Products quality is very good. Original product with reasonable prices. Shipping was a bit longer than anticipated(about 10 days if I remember correctly), but it was okay to me. I'm very satisfied.
4.6
Excellent
3k reviews
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Everything went great!!
Everything went great!!! Got just what I ordered and it came in a nice small package :)
22 March 2024
Delivery verys slow.
15 March 2024
May use AI-assist with repliesRead more
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Bad customer service
I bought paint worth of 275 euros, in total about 20 paint tubes. 2 of the paint tubes were a cheaper variant and one of the mediums were wrong. The paint tubes were the artist quality and thus, very expensive. The paint tubes I ordered were in price group 6 and the ones I received were in price group 3.
The customer insisted that I have the correct paint tubes, even if I provided images in the message. The language customer service used in the first reply was rude and demeaning. I had to continue arguing with the customer service, since they had no idea about the different price groups acrylic paint tubes have.
Finally, after arguing, they understood the issue, and even the language style changed to more formal. Then, they demanded me to return the wrong paint tubes, and only then, they will start shipping the correct paint tubes.
PenStore does not provide return label with the package. First, you have to go through tedious websites and find location where you can get the return label and then you can return the package.
After spending hundreds of euros, not only in this order, I felt that they don't value my time. They wanted me to spend my evening fixing an inconvenience they caused. Worth of the paint I'd have to return is definitely not worth the time I'd have to spend organizing the return. Additionally, the delivery takes up to a week, so it doesn't make sense for me to wait the time for a few tubes of paint. Customer service could have offered me refund or some other form of compensation.
I felt very disrespected as a customer, since I had to explain the customer service how the pigments and price groups are set up for the paints. If I didn't know the facts, the customer service could have scammed me. The communication is quite slow, having to wait a day in between each message.
Otherwise, the service has been exceptional. My earlier order was perfect, but from now on, I have to reconsider the store I'm buying my paint from.
25 March 2024
Unprompted review
Reply from PenStore.fi
Hello! Thank you for your thorough review.
I've just looked into the matter and understand that we had incorrect product data inputted for the wrong item. Thank you very much for bringing this to our attention - thanks to you, we've been able to rectify this quickly and smoothly.
We hope you're satisfied with the paint that should have been sent to you by now. We truly apologize for any inconvenience you experienced with our service regarding this matter.
All the best and have a great day!
Alice at Pen Store
Fast delivery
Fast delivery to my post box (no need to go to the post office or be home for the delivery). The repertoire of writing supply is also quite nice.
11 March 2024
Bad service
I made an order, in the first order the product was missing. They asked if they could send me store credit and I could make the order again, which I think is bad service as they messed up. I asked Penstore to send me the missing item, they sent me the wrong product and offered me store credit again? They told me the product is out of stock. I asked them to send me a different product instead, they replied it is also out of stock. Now I have asked them to return the money, no answer yet. This service has been a huge disappointment and at no point have I been offered any kind of compensation..
5 January 2024
Reply from PenStore.fi
Hi! Thank you for your feedback.
So sorry to hear about your experience. I can see that our customer support team has been in contact with you and that we have helped you with your request.
Best wishes,
Alice from Pen Store
Reply from PenStore.fi
Hello!
Thank you for the feedback!
We have tracked your order and we can see it arrived to the pickup location on the 22/12 but was not picked up until earlier today. So it did in fact arrive before Christmas as promised.
Sorry for any wait and misunderstanding!
Have a good day!
Kind regards
Rickard
Just what the doctor ordered !
26 November 2023
Feels like customer service don't care…
Feels like customer service don't care if their own staff don't pack the items well. I had expensive pens in a big box loosely with no plastic around them. And they just said sorry. And I'm not the only one who complain about the same thing who knows how many times by now...
8 December 2023
Unprompted review
Reply from PenStore.fi
Hi Kalle,
Oh, I can see that you sent our customer support team an email regarding damaged goods – and we offered you a solution since the problem was totally on our behalf.
I cannot see that we showed any sign of ignorance or not taking your errand seriously. We fully own this mistake since we 1. Have our own warehouse where we stock our creative goods and 2. The staff working here at Pen Store are the ones that answered you by email and picked+packed+sent your order.
I am grateful that you emailed us with the troubles ordering from us, feedback from you as our customer is super important. I just hoped that our way of trying to make it right again was a good way of showing customer service. I am sorry that you did not feel that way.
Best regards,
Alice, Pen Store
All was good.
12 November 2023
Solid recommendation
Very good selection, fast enough international delivery, good packaging and - most importantly - seems to be trustworthy vendor. Their prices may be slightly on the higher side, but their low enough line of free delivery(> 49€) compensates this.
24 September 2023
Nice to do business with and will do…
Nice to do business with and will do business with them again.
8 September 2023
Platinum 3776 & Diamine Emerald
Delivery took awhile, but I was happy to see that the platinum 3776 and diamine ink were packed securely in a cushioned envelope.
31 August 2023
well packaged and delivered on time!
27 August 2023
Great order experience
Big sortiment, fast delivery and savely packaged. Nothing to complain
23 August 2023
Great customer service
Great customer service, quick answeres, quick delivery, great prices. Will keep on buying from them
20 August 2023
Says 3-5 days to deliver but it took 2…
Says 3-5 days to deliver but it took 2 WEEKS, And domain is FI and there is everything in finnish, but store location is in sweden and allso no Finnish customer service...
17 April 2023
Reply from PenStore.fi
Hi, thank you for your review!
Yes! Pen Store is a stationery shop located in Stockholm, Sweden.
I can see that your order was delayed 3 days (red days and weekends not counted). So sorry for this! We will contact Posti to see what happened in your case.
I wish you a great day!
Alice, Pen Store
Great products and bargain prices
Great products and bargain prices. Slow delivery to Finland though.
28 March 2023
i love this pens i love black specialy…
i love this pens i love black specialy becus color is drifent than most pencils
13 April 2023
Unprompted review
Good products and delivery!
22 March 2023
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