I hadn't filled my personal information when i logged in. Proctor asked me to do so and vanished. I completed the profile in 2 minutes. But proctor did not come back for almost 20 minutes. I got scare... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The UX was great - no issues at all. Highly recommended. I took away one star because the test host made me take the test in my closet. The test host said I had too many doors in the room, but I w... See more
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Easy to use website, the guides explained everything well, the instructor made it very easy to understand what to do and overall the exam quality was good. My review is missing one star because of the... See more
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Our trainer, Keith D. Sutherland, is very professional at delivering the training material: speaking clearly and not fast, keeping reminding the trainees about the key importance things by repeating t... See more
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Company details
- #8 of 10 best companies in Educational testing service
- #14 of 15 best companies in Educational consultant
- #108 of 125 best companies in Educational institution
- #25 of 30 best companies in Educational Supply Shop
About PeopleCert
Written by the company
Dream it, do it.
Big goals start with bold moves. At PeopleCert, we help people and businesses turn ambition into action. Our certifications, including ITIL®, PRINCE2®, DEVOPS INSTITUTE® and LANGUAGECERT, power careers, businesses and entire industries.From solo entrepreneurs to Fortune 500 giants, we’re making skills, knowledge and opportunity accessible in 200+ countries. Every certification we deliver helps someone take their next step, land their next job or shape the future.
Wherever you’re headed, dream it, do it.
VISIT OUR WEBSITEContact info
192 Sloane Street, SW1X 9QX, London, United Kingdom
- +44 20 3564 7044
- customerservice@peoplecert.org
- peoplecert.org
4.0
Great
6k reviews
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5 Star Process
The process was very smooth. The study process, sections and guides were very helpful to put it all together in a very comprehensive learning experience and Theo was easy to work with and helpful with the exam!
15 July 2026
Reply from PeopleCert
What a great review to read! 😊 We're thrilled that the course content and learning resources helped bring everything together, and that Theo made the exam process straightforward and supportive. Wishing you continued success on your learning journey!
Great experience
14 July 2026
Reply from PeopleCert
Great to hear, Francesco! 😊 We're glad everything met your expectations and helped make your experience an enjoyable one.
Overall Examination procedure and…
Overall Examination procedure and proctors are very good 😊
16 July 2026
Reply from PeopleCert
Thank you for your kind words, Panchadi. We're committed to delivering a seamless exam experience, and we're happy to hear that our proctors contributed to that success.
Questions nothing like the mocks
Questions nothing like the mocks - not suitable for people with dyslexia
17 July 2026
Reply from PeopleCert
Dear Vicky,
Thank you for taking the time to share your feedback. We are sorry that your experience did not meet expectations and did not feel as smooth as it should have.
Mock Exams are intended to help learners practise under exam conditions and become comfortable with the exam platform.
Your comments regarding accessibility are important to us, and we encourage you to share additional details with our team through our Help & Support page: https://www.peoplecert.org/help-and-support
Best regards,
PeopleCert
Quick response after exam.
17 July 2026
Reply from PeopleCert
Great to hear, Bart-Hein! 😊 We're happy to know that the quick follow-up after your exam made a positive difference. Your feedback is greatly appreciated.
overall experience was good
13 July 2026
Reply from PeopleCert
Thank you for your review, Meenu. We're delighted your experience met your expectations, and we wish you all the best in your future endeavours.
Exam Experience
A positive experience overall. The online exam process was clear and easy to follow, the software and connection worked without issues, and the proctor was helpful throughout. All requirements were clearly explained before the exam and the completion process was also well managed. Overall, a smooth, professional experience.
13 July 2026
Reply from PeopleCert
Garth, thank you for highlighting so many aspects of your experience. We're pleased everything went smoothly, and we hope your certification helps you achieve your future goals.
Auto renew
Very easy to auto renew
Invoice automatically sent via email
Would recommend you try the auto renewal function
13 July 2026
Reply from PeopleCert
It's great to hear the auto-renewal process worked so smoothly for you, Amanda. Thank you for sharing your experience!
The exam didn't work at first time…
The exam didn't work at first time (Thursday, July 9th). No Information, no contact, so I searched the reason on my side and tried again and again to start the exam.
Telephon Support wasn't reachable, Email Support answer 24h later.
Ironical the exam was among other things about incident management.
15 July 2026
Facilitator was on time and the whole…
Facilitator was on time and the whole process was easy.
13 July 2026
Reply from PeopleCert
Thanks for choosing PeopleCert, Paul. We hope the rest of your certification journey is every bit as straightforward.
The proctors were very helpful getting…
The proctors were very helpful getting me set up. Test went great. Overall a great experience.
16 July 2026
Reply from PeopleCert
Marcus, your comments will mean a lot to the proctors who supported you. We hope your certification opens new opportunities for you.
Reply from PeopleCert
James, your recommendation means a great deal!
Instructor was 10 ish mins late
13 July 2026
Reply from PeopleCert
Dear Kaden,
We're sorry that your session did not begin on time. Your comments are valuable to us and will be shared with the relevant team for review.
If you would like to share more details, please contact us via our Help & Support page: https://www.peoplecert.org/help-and-support
Best regards,
PeopleCert
Awful examination experience
I had an examination booked for 18:40. I logged on at the correct time and waited to be et into the exam. at 1840 the exam became visible on the screen but the screen was greyed out meaning I was unable to engage with it. I waited several minutes but nothing changes, so I requested help using the hand icon and raised my concern, I received no responses despite making previous requests for help. i tried to ring your 24/7 365 customer services number only to find a recorded message saying you were unable to connect me at this time, I rang four times, without being able to get through. i tried to use the chat function on the website only to be told by your AI that I would have to wait 16 minutes for support, support which didn't come for over 20 minutes. It wasn't until nearly 19:20 that a proctor and a chat agent both told me that there were delays in the exams for the day, I had been waiting for nearly 40 minutes to be told something that could quiet easily have been forwarded by email. Because of this, the examination experience was one of the most stressful I've ever experienced and it was completely avoidable.
15 July 2026
Reply from PeopleCert
Dear Daniel,
We are sorry that your exam session did not meet expectations. At PeopleCert, we strive to keep candidates informed throughout their journey, and we appreciate you highlighting where your experience fell short of that expectation.
If you would like us to review your case further, please contact us at PeopleCert Help & Support page: https://www.peoplecert.org/help-and-support
Best regards,
PeopleCert
Very clear information and navigation
16 July 2026
Reply from PeopleCert
Thank you for choosing PeopleCert, Gerard-Jan.
Bad experience with the portal
Bad experience with the portal. It is not intuitive and they require you to enter information which is privacy sensitive and not allowed by the Dutch Privacy Authority.
16 July 2026
Excellent customer service
I had issues on the day before my scheduled exam. I reached out for help and they were so quick to answer and action which I really appreciated. They made a stressful situation much better.
14 July 2026
Reply from PeopleCert
Fast support can make a real difference before an exam. We're glad everything was sorted in time, and we wish you every success.
Failing from one answer
Failing from one answer, when the passing mark is 60% seems unreasonable when the answers are multiple choice and there is opportunity for a few to be more than one correct answer, but you are looking for something specific.
15 July 2026
ITIL Process and Guidlines are essential for me
I use the ITIL Process and Guidlines in my business and they are essential for it.
The Comfort for re-certification and trainings can be improved. It is not so good understandable, how I can do trainings and get Points so which count for the recertification. I am also certified PMP at PMI and find the process for re-certification better understandable.
15 July 2026
Reply from PeopleCert
Dear Kerstin,
Thank you for your thoughtful review.
It's wonderful to hear that ITIL has become an essential part of your work.
PeopleCert's CPD programme is intended to help professionals maintain and develop the skills gained through certification. To keep your certification current through this programme, you'll need to hold a continuous PeopleCert Plus Membership for three years and record 20 CPD points each year. More information is available here:
https://www.peoplecert.org/help-and-support/FAQ
Should you have any questions, please don't hesitate to contact our Help & Support team:
https://www.peoplecert.org/help-and-support
We hope your learning journey continues to be rewarding.
Best regards,
PeopleCert
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