I hadn't filled my personal information when i logged in. Proctor asked me to do so and vanished. I completed the profile in 2 minutes. But proctor did not come back for almost 20 minutes. I got scare... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The UX was great - no issues at all. Highly recommended. I took away one star because the test host made me take the test in my closet. The test host said I had too many doors in the room, but I w... See more
Company replied
Easy to use website, the guides explained everything well, the instructor made it very easy to understand what to do and overall the exam quality was good. My review is missing one star because of the... See more
Company replied
Our trainer, Keith D. Sutherland, is very professional at delivering the training material: speaking clearly and not fast, keeping reminding the trainees about the key importance things by repeating t... See more
Company replied
Company details
- #8 of 10 best companies in Educational testing service
- #14 of 15 best companies in Educational consultant
- #108 of 125 best companies in Educational institution
- #25 of 30 best companies in Educational Supply Shop
About PeopleCert
Written by the company
Dream it, do it.
Big goals start with bold moves. At PeopleCert, we help people and businesses turn ambition into action. Our certifications, including ITIL®, PRINCE2®, DEVOPS INSTITUTE® and LANGUAGECERT, power careers, businesses and entire industries.From solo entrepreneurs to Fortune 500 giants, we’re making skills, knowledge and opportunity accessible in 200+ countries. Every certification we deliver helps someone take their next step, land their next job or shape the future.
Wherever you’re headed, dream it, do it.
VISIT OUR WEBSITEContact info
192 Sloane Street, SW1X 9QX, London, United Kingdom
- +44 20 3564 7044
- customerservice@peoplecert.org
- peoplecert.org
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failing from one answer
Failing from one answer, when the passing mark is 60% seems unreasonable when the answers are multiple choice and there is opportunity for a few to be more than one correct answer, but you are looking for something specific.
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
ITIL Process and Guidlines are essential for me
I use the ITIL Process and Guidlines in my business and they are essential for it.
The Comfort for re-certification and trainings can be improved. It is not so good understandable, how I can do trainings and get Points so which count for the recertification. I am also certified PMP at PMI and find the process for re-certification better understandable.
15 July 2026
Reply from PeopleCert
Dear Kerstin,
Thank you for your thoughtful review.
It's wonderful to hear that ITIL has become an essential part of your work.
PeopleCert's CPD programme is intended to help professionals maintain and develop the skills gained through certification. To keep your certification current through this programme, you'll need to hold a continuous PeopleCert Plus Membership for three years and record 20 CPD points each year. More information is available here:
https://www.peoplecert.org/help-and-support/FAQ
Should you have any questions, please don't hesitate to contact our Help & Support team:
https://www.peoplecert.org/help-and-support
We hope your learning journey continues to be rewarding.
Best regards,
PeopleCert
easy exam, very complicated guidelines for the exam setup
the guidelines for the training are so strict and specific that it took me almost a year to find an appropriate place to do the exam. They are idealistic and require people to have specific rooms with specific conditions that not everyone has the luxury to afford.
15 July 2026
Reply from PeopleCert
Dear Tarik,
Thank you for taking the time to share your experience. These security measures are in place to help protect the integrity of the exam and ensure a fair experience for all candidates. Your comments have been shared with the relevant team. We wish you every success on your certification journey. If you need any further assistance, please contact our Help & Support team:
https://www.peoplecert.org/help-and-support
Best regards,
PeopleCert
Reply from PeopleCert
Jakub, your compliment will mean a great deal to the trainer. 📘
Top job by procter-Explained things…
Top job by procter-Explained things following carefully listening to my questions and/or remarks.
14 July 2026
Reply from PeopleCert
Your review is a lovely compliment for the proctor, Anne. Thank you for sharing it.
the experience was smooth
the experience was smooth, the proctor straight checked the room, inspect it. the steps for check in for exam was easy
10 July 2026
Reply from PeopleCert
Kamal, we're glad everything ran just as you expected. 🌿
Reply from PeopleCert
Kuldeep, thank you for your wonderful review. 📚
Helps keep up with effective and…
Helps keep up with effective and efficient ways of running projects as times change
14 July 2026
Reply from PeopleCert
Wapa, your review highlights the value of continuous learning in a changing world.
Positive Outcome, Though the Extension Period Feels Tight
Following my recent review "Zero Stars", PeopleCert has now reactivated my Foundation and Practitioner vouchers for two months and restored my access to the online materials. I genuinely appreciate the gesture and the fact that they eventually took the time to review my situation.
However, it’s unfortunate that I had to resort to writing a public review before any action was taken. While I’m thankful for the outcome, the customer experience leading up to it could have been much smoother — and given the length of time the issue remained unresolved, a slightly longer extension would have felt more proportionate. It would also be helpful if the administrative fee to reschedule my Foundation exam could be reconsidered.
10 July 2026
Unprompted review
Reply from PeopleCert
Valentina, thank you for your wonderful review. We're delighted the training and certification experience met your expectations. 🌟
Reply from PeopleCert
Your support is greatly appreciated, Surendra.
It was easy and didn't take very long
14 July 2026
Reply from PeopleCert
Jeff, we're glad the experience was so straightforward.
Hard to find course material and sample…
Hard to find course material and sample papers on website. Computer lockdown/reqs to take exam excessive.
Invigilation ok.
14 July 2026
Reply from PeopleCert
Dear Jeremiah,
Thank you for sharing your feedback.
Your observations about accessing the learning resources and the exam setup requirements have been passed on to the appropriate team. It's also good to know the invigilation process worked well for you. We hope your certification supports you in achieving your professional goals. If you need any further assistance, please contact our Help & Support team:
https://www.peoplecert.org/help-and-support
Best regards,
PeopleCert
the experience was wonderful
the experience was wonderful, i would like to recommend anyone .
13 July 2026
Reply from PeopleCert
Thanks, Frank!
The training was too fast and the moc…
The training was too fast and the moc exams didn't replicate what the exams was.
More prepareation was needed then expect.
14 July 2026
Reply from PeopleCert
Dear Jonathan,
We appreciate you sharing your perspective on the pace of the training and the mock exams. If you need any further assistance, please don't hesitate to contact our Help & Support team:
https://www.peoplecert.org/help-and-support
Best regards,
PeopleCert
Very difficult process
Very difficult process. The website is poor and difficult to find exams, results, details. Conflicting emails about what needs to be done. Nothing seemed simple to do.
14 July 2026
Reply from PeopleCert
Dear John,
Thank you for taking the time to share your experience.
We appreciate you outlining your observations regarding the website and the email communications. Your comments have been shared with the relevant team.
We wish you every success on your certification journey. If you need any further assistance, please contact our Help & Support team:
https://www.peoplecert.org/help-and-support
Best regards,
PeopleCert
Proctor coming late to exam
I am very happy with the exam and the possibility of taking it online, however I was a bit stressed with the examination proctor being almost 10 minutes late. I appreciate that many different things may happen, but it gave additional unnecessary stress befor the exam. I was scroling the page to and fro looking for any additional button to activate the wxam, or call the proctor.
13 July 2026
Appreciate the ability to take the exam…
Appreciate the ability to take the exam from home. FAQ was helpful so that I can prepare the office to meet testing requirements.
13 July 2026
Reply from PeopleCert
It's great to know the FAQs helped you prepare with confidence before exam day. 🏡
They keep sending me marketing emails…
They keep sending me marketing emails with my middle name which i use as a security question. DFA
29 June 2026
Reply from PeopleCert
Hi there,
Thank you for taking the time to share your feedback. If you need any further assistance, please contact our Help & Support team:
https://www.peoplecert.org/help-and-support
Best regards,
PeopleCert
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.