Access PeopleHR Reviews 

1,083
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff for their helpful guidance, clear communication, and exceptional dedication to resolving technical issues smoothly and efficiently during every interaction. Consumers also appreciate the highly intuitive user interface and responsive customer service representatives who consistently go above and beyond to assist users with their daily queries. Some reviewers were not happy with certain aspects, noting persistent difficulties with logging into the platform and navigating the complicated website structure. A few other people also felt that unresolved billing problems and poor communication made handling administrative tasks extremely frustrating and time-consuming for their teams.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently helpful,... See more

Customer service

People report positive experiences with customer service, often praising helpful representatives who quickly... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is intuitive and makes HR... See more

Response time

Users describe positive interactions with response time, frequently highlighting speedy communication and... See more

Service

Customers consistently note positive experiences with service, highlighting timely communication, tailored... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using PeopleHR as an HR system, as well as an ATS. The HR platform is very easy to use and makes managing employee data simple and efficient. The ATS has a lot of customizable options and... See more

Company replied

Rated 5 out of 5 stars

I’m glad I had the opportunity to speak with Sorin. His guidance will be very helpful as I get started with peopleHR. He carefully walked me through the steps several times and took the time to answer... See more

Company replied

Rated 5 out of 5 stars

Valentin helped us with a technical query we had over visibility of our company level dashboard page in PeopleHR. Investigated different areas that could be causing the issue, and found a solution. K... See more

Company replied

Rated 5 out of 5 stars

Caitlin provided great customer support by taking me through Ripple creation. Her help and support will enable our function to improve our processes and service. Caitlin was patient, knowledgeable and... See more

Company replied


Company details

  1. Software company
  2. also in
  3. Software Vendor

Written by the company

PeopleHR is your all-in-one partner for simplifying HR and payroll so you can build a thriving workforce. Our intuitive, cloud-based HR platform brings together the tools you need to manage your people, automate everyday processes and make more informed decisions. From core HR and payroll to absence management, recruitment, performance and people analytics, PeopleHR helps organisations save time, cut complexity and create a better employee experience. Our solutions are designed to take the admin out of HR, give people more control and help HR teams focus on what matters most. Whether you’re looking for a straightforward HR system, smarter workflows or AI-powered insight, PeopleHR gives you the tools you need to manage your workforce with confidence and help your people do their best work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,083)

212 reviews in the last 12 months

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Rated 5 out of 5 stars

Valentin was very prompt in answering…

Valentin was very prompt in answering my support query and whilst the issue was not completely resolved (because it is the third party issue not PeopleHR) he was very quick in reaching out to his tech team to confirm we had everything correct on the PeopleHR side.

10 June 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Anthony,
We're glad to hear Valentin was prompt in assisting with your query. We appreciate you acknowledging their efforts in confirming everything on our end.
Kind regards
The Access Group

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

We’ve had a great experience with PeopleHR. The system is intuitive and makes HR processes much easier to manage.
A special mention to Madalin and Claudiu from the support team, who have been exceptionally helpful throughout. Their dedication really stands out—they go above and beyond to make sure everything is resolved quickly and that we feel genuinely supported.

Excellent service overall and highly recommended.

12 June 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi
We are so pleased to hear you're having a great experience with our system and support team. We truly appreciate your kind words and recommendation!
Kind regards
The Access Group

Rated 1 out of 5 stars

There are plenty of better HR software companies out there

Our relationship started well and we received good support from Sheldon. Since he has left Access PeopleHR it has gone rapidly downhill. There is absolutely no customer care at all, they send you invoices, month after month for clients who they are billing directly, when you request they stop and issue the relevant Credit Notes they just ignore you. Please do not use this company they are beyond awful.

12 June 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Mrs Watton,
We appreciate you sharing your experience. We are concerned to hear about the issues with invoicing and customer care. We would really like to discuss this with you to try and resolve this and so I have reached out to you directly.
Kind regards
The Access Group

Rated 5 out of 5 stars

This is our third visit to this pharmacy.

This is our third visit to this pharmacy for our covid jab, always very friendly and helpful and seen at the booked time no problems at all, will always go back there again for our next jab.

9 June 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Chester
Thank you for your kind words!
Kind regards
The Access Group

Rated 5 out of 5 stars

Great Training!

Matt Temperton was amazing and very very helpful! We at mivan learnt a lot from working with him!

4 June 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Lauren,
We're glad to hear Matt was so helpful. Thank you for your kind words!
Kind regards
The Access Group

Rated 5 out of 5 stars

People HR training

Matt provided training to MJM Marine employees on People HR. He is an extremely knowledgeable trainer. He was very patient during the training and answered all our queries to a high standard. He amended his schedule to suit our needs and was a pleasure to work with.

4 June 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Elizabeth
We're so glad to hear our trainer provided such a positive and knowledgeable experience, patiently answering all questions. Thank you for your kind words!
Kind regards
The Access Group

Rated 5 out of 5 stars

AccessHR and great tech support

Thank you to Madalin a wonderful tech support who helped resolve my query veryu quicklu

2 June 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Emma ,
We're glad to hear Madalin provided quick and helpful support. Thank you for your kind words!
Kind regards
The Access Group

Rated 5 out of 5 stars

Big shoutout to our Accounts Manager…

Big shoutout to our Accounts Manager Drum rolls please, “Amer Farooqi” — the one who always responds with a smile, to every moaning email with what I assume is industrial-strength coffee.
His reliable and professional attitude to solve any problem with a smile turns even an unhappy client into a happy one after he steps in and fixes the issues we are facing!

28 May 2026
Access PeopleHR logo

Reply from Access PeopleHR

Hi Shraddha,
We are so glad to hear about your positive experience! It is wonderful to know that Amer's dedication to resolving issues with a professional and reliable attitude made such a difference. Thank you for your kind words.
Kind Regards
The Access Group

Rated 5 out of 5 stars

The support I have had from PeopleHR…

The support I have had from PeopleHR has always been great, however Mohamed Abdalfatah takes it to a new level, he is absolutely incredible and has always fixed every issue I've had with such quick response and friendliness. Would recommend Mohamed to everyone

22 May 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Ellen,
We're thrilled to hear about your excellent experience! It's wonderful to know Mohamed's support has been so helpful and responsive. Thank you for your kind words!
Kind regards
The Access Group

Rated 5 out of 5 stars

Madalin was very helpful and efficient…

Madalin was very helpful and efficient with resolving an issue

21 May 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Lucy,
We're glad to hear Madalin provided such efficient support. Thank you for your kind words!
Kind regards
The Access Group

Rated 5 out of 5 stars

Advice

To improve my bissenes

19 May 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Christine,
We appreciate your feedback. We are always looking for ways to help businesses grow.
Kind regards
The Access Group

Rated 5 out of 5 stars

People HR assistance

I emailed Zoltan directly as I was unable to put a request in online. He helped me immediately and was super efficient in sorting out the issue.

19 May 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Deborah,
We are so glad we could assist you promptly and efficiently. Your positive feedback about Zoltan is truly appreciated!
Kind regards
The Access Group

Rated 5 out of 5 stars

Zoltan was very helpful and managed to…

Zoltan was very helpful and managed to close out the outstanding issues I have around log ins and timesheet syncs.

13 May 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Emma ,
We're happy to hear that the login and timesheet sync issues are resolved. We appreciate you sharing your positive experience about Zoltan and are grateful for your feedback.
Kind regards
The Access Group

Rated 5 out of 5 stars

Madalin was able to solve my problem…

Madalin was able to solve my problem and advise me on how to resolve future problems of this kind. I appreciated his diligence and speed in getting this resolved.

12 May 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Kate,
We're happy to hear that the problem was solved quickly and that Madalins advice was helpful for future issues. We appreciate your positive feedback.
Kind regards
The Access Group

Rated 5 out of 5 stars

Madalin was helpful and quick with her…

Madalin was helpful and quick with her response and fix to the issue I was having

8 May 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Jeffrey ,
We're happy to hear that the issue was resolved quickly and efficiently. We appreciate your positive feedback about Madalin and are grateful for your review.
Kind regards
The Access Group

Rated 5 out of 5 stars

Mohamed.abdalfatah from customer…

Mohamed.abdalfatah from customer service was very supportful when I was looking for help to download a report. He followed up very quickly and I had a google call with him also. He is following up again on Monday with me
Kind regards
Maeve

8 May 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Maeve,
We appreciate your positive feedback. We're happy to hear that Mohamed's customer service was supportive and helpful in resolving your issue with downloading the report. Thank you for sharing your experience.
Kind regards
The Access Group

Rated 5 out of 5 stars

Many thanks to Madalin Dragan who…

Many thanks to Madalin Dragan who solved my issues with People HR very quickly and communicated with me on every step of the process.

(Particularly in light of the removal of the Chat option - which in itself would have a much lower rating - cannot see the logic behind this from a user perspective, not user-friendly.)

29 April 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Claire
We appreciate your feedback and are glad Madalin resolved your issues efficiently, keeping you informed. We acknowledge your concerns regarding the chat option removal and its impact on user experience. We'll consider this as we evaluate our support channels.
Kind regards
The Access Group

Rated 5 out of 5 stars

Great platform with great customer support

Great platform with easy access customer support, now they have the digital tool.

5 May 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

We're happy to hear that you find our platform great and our customer support easily accessible. We appreciate your feedback on the digital tool!
Kind regards
The Access Group

Rated 1 out of 5 stars

Absolutely appalling lack of…

Absolutely appalling lack of communication, waited over 2 months to get an answer back. Requested a copy of contract 6 months ago and have still not received it. You cannot speak to anyone. Unbelievable lack of response for a IT software company.

5 February 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Lynne,
We are so sorry for the lack of communication and the delay in providing your contract copy. We understand your frustration and would like to investigate the reasons for the unresponsiveness and so I have sent you a message for more information. Thank you for bringing this to our attention.
Kind regards
The Access Group

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