Fast delivery and my husband had a fall within a week of installation. The system worked amazingly and the alarm was promptly responded to. They called the ambulance and escalated the call some time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The alarms are easy to wear (on wrist) and sensitive to sudden movement. Responses from the call centre staff are very prompt and helpful (even in the event of a false alarm). Being both in our sev... See more
Company replied
Alarm is always answered quickly so I feel secure wherever I am. Help has always been organised as soon as possible when needed. Follow-up calls aid confidence as do calls to named relatives. The pend... See more
Company replied
Very easy to order the watch and set up emergency contacts. After charging it, I did a test emergency call and was impressed with the clarity of reception and with the calm and kind response from the... See more
Company replied
Company details
- #8 of 16 best companies in Emergency care service
- #3 of 4 best companies in Emergency Call Box
- #17 of 29 best companies in Home Care Service
- #7 of 16 best companies in Home Help
- #45 of 73 best companies in Mobility equipment supplier
- #13 of 22 best companies in Aged Care
Written by the company
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contact info
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, United Kingdom
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4.7
Excellent
227 reviews
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We have been very fortunate and just…
We have been very fortunate and just have peace of mind (so far)
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Paul,
Thank you for your kind words - we're glad our service can provide reassurance.
Charlie
Ease of use.
4 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Gillian,
We're glad to hear you find our service simple and clear to use.
Charlie
Excellent alarm system
Excellent alarm system
Very helpful and immediate response from alarm system staff if the alarm is activated…. A few times by mistake!!
It makes my mother in law feel safer in her own home knowing she has the alarm on her wrist ….
We are Very pleased with the company
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Julia,
Thank you for your kind words! We're glad our service can provide reassurance.
Charlie
Therer is alwayssoneone at the end of the line when I buzz my buzzerer
I have never had an emergency call to make but my contacts with the Personal Alarm Service have been constructive and assuring.
Heather Cuthbert
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Heather,
We're glad to hear you find our team reliable and assuring!
Charlie
Excellent reliable service
7 July 2026
Reply from Personal Alarms from Age UK Trading
Dear Margaret,
Thank you for your valuable feedback on our service!
Charlie
Staff are always welcoming and helpful
10 June 2026
Reply from Personal Alarms from Age UK Trading
Sheila,
Thank you for your kind words!
Charlie
Very pleasant and friendly when alarm…
Very pleasant and friendly when alarm set off accidentally.
19 June 2026
Reply from Personal Alarms from Age UK Trading
Hi John,
We're happy to hear our team was pleasant and friendly during your accidental alarm.
Kind regards,
Hilary
good morning
good morning, I am very grateful to have my watch,because i have a pacemaker i could not have the pendant, my son ordered it on the tuesday i received wednesday afternoon. i did not realize how sensitive it is and have had a lady speak to me several times,asking if i was ok. thankyou so very much for constantly looking after me. God Bless You All
16 June 2026
Reply from Personal Alarms from Age UK Trading
Hi Margaret,
We are so happy to hear that our watch is providing you with such valuable peace of mind, especially given your pacemaker. It's wonderful to know that the sensitivity of the device is working as intended and that you feel constantly looked after. We truly appreciate you sharing your positive experience with us.
Kind regards,
Hilary
The personal alarm from age uk was the best investment ever…
The personal alarm from age uk was the best choice that i have ever made,it is so very easy to use and gives me more sense of security. I have pressed the alarm by mistake a few times and within seconds been connected to an operator who are so very professional. I always say im sorry in which they reply that it is certainly not a problem at all and say that is what they are there for and to make sure that i am totally well. The service is 100 percent and i totally RECOMMEND (im 94)
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Paul,
We are so pleased to hear that our personal alarm has provided you with such a strong sense of security and ease of use. It's wonderful to know that our operators have consistently demonstrated professionalism and reassurance, making you feel completely well even during accidental alarms. We truly appreciate your recommendation and are delighted that our service has met your expectations.
Kind regards,
Hilary
Peace of mind
Although I have not had to use my alarm in an emergeny I have accidentally set it of on several occasions. When this has happened a caller has answered promptly and is very polite and friendly. I would certainly recommend it.
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Rita,
We're so glad to hear that our team has been prompt, polite, and friendly when you've accidentally triggered your alarm. We appreciate you sharing your positive experience and recommending our service!
Kind regards,
Hilary
When you live on your own it gives you…
When you live on your own it gives you peace of mind. On the odd occasion I used it the service was excellent
9 June 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're so glad to hear our service provides you with peace of mind and that your experiences have been excellent. We truly appreciate your kind words!
Kind regards,
Hilary
Effective, professional service
System works well, whether at home or other parts of the country.
Response staff are professional and friendly.
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're so glad to hear our system works well for you, no matter where you are! We also appreciate your kind words about our professional and friendly staff.
Kind regards,
Hilary
Fortunately not had the need to call…
Fortunately not had the need to call but safe knowing that this is available.
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Ann,
We're glad to know you feel secure with our services readily available. Your peace of mind is important to us.
Kind regards,
Hilary
I have used the personal alarm system a
I have used the personal alarm system a few times and each time found the alarm response excellent. This gives me a support and reassurance to live my life without fear of being alone in any crisis. The staff who answer the alarm are excellent even when I have made a call by mistake. I am thankful for the service, I live alone free from worry free from worry because I have help when needed at the press of the alarm button.M
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Shirley,
We are so pleased to hear that our personal alarm system provides you with such a strong sense of support and reassurance. It's wonderful to know that our team's excellent response, even during accidental calls, contributes to your peace of mind and allows you to live worry-free. We truly appreciate your kind words and are glad we can be there for you when needed.
Kind regards,
Hilary
This company does exactly what it’s…
This company does exactly what it’s meant to do. The staff are extremely helpful and friendly. The alarms provided are good quality and work well.
Recently I changed my Mother’s alarm to an easier to push pendant and it’s been great.
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Jean,
We are so happy to hear that our service has met your expectations and that our team were helpful and friendly. We are especially glad the new pendant has made a positive difference for your mother. Thank you for your kind words.
Kind regards,
Hilary
The alarm system is good, some of the support less so.
The alarm system is good, the personnel generally helpful. The system with 2 pendants the main or primary one of which has GPS tracking in it hence can be worn outside the owner's home with the confidence that she is still being looked after is excellent. It functions well and is effective and the primary pendant encourages independence even at advanced age.
However when a 94 year old loses this main pendant alarm and is told that she can not just replace the pendant but must repurchase the whole package, that is now twice or thrice the original cost - the sheen dulls considerably.
1 August 2025
Reply from Personal Alarms from Age UK Trading
Hi,
Thank you for taking the time to leave a review and for your kind comments about the alarm service. We're pleased to hear that the GPS alarm has helped your loved one maintain their independence while providing reassurance to those around them.
We're sorry to hear about the loss of the pendant and appreciate how disappointing it must have been to learn about the replacement costs.
Our Customer Service Team has recently tried to contact you and has left a voicemail, as we'd like to discuss the options available. The replacement cost reflects the fact that our alarm equipment is provided as part of a monitored rental service, rather than being purchased outright. This means the equipment remains our property while we continue to provide 24/7 monitoring and support.
We'd welcome the opportunity to speak with you directly to explain this in more detail and help find the best way forward. Please do get in touch with our Customer Service Team at your convenience, and we'll be happy to assist.
Thank you again for your feedback.
Kind regards,
Hilary
Always helpful advice given when needed…
Always helpful advice given when needed and prompt response
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Joan,
We're so glad we could provide helpful advice and prompt responses. We appreciate your kind words!
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi Heather,
We're so happy to hear that our communication and staff made such a positive impression. We truly appreciate your kind words.
Kind regards,
Hilary
Taking Care was invaluable
Taking Care was invaluable, seemingly truly caring and professional. In the three years my mother had the facility - and for some while she used it a lot - she/we received nothing but a kind, reliable service.
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Caroline,
We are so pleased to hear that our service provided such kind and reliable support for your mother over the years. We truly value your positive feedback.
Kind regards,
Hilary
Easy installation and quickly answer…
Easy installation and quickly answer when mum sets off the alarm.
7 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Lynne,
We're so glad to hear that the installation was easy and that the alarm provides quick alerts! We appreciate your positive feedback.
Kind regards,
Hilary
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