personalfashion.guru 

This is criminal and a total scam! They capture you with a "fashion guide book" for a small amount of money and it gets turned into a "subscription" for absolutely nothing, for which they charge your pay pal account! I just discovered it, because I never received anything and I MOST CERTAINLY wouldn't have paid $250 for anything they have to offer! I'm chronically ill and disabled and it's a lot of money for me, I never agreed to this! BEWARE! And a shame that they prey on people like that.

This website is totally a scam. No guide book, no products or services, no email, just $70 mo they charged with no way to cancel. This company will provide nothing to you, just take your money and rip you off.

Clearly this company does not exist and I don’t understand how they are allowed to continue operating after all the scam reports they have. They charge you more than the .99 cents amount that appears on the transaction before clicking submit; they never send or deliver any product or email, so basically they steal money from you, and of course, they will never respond to any of the emails you sent to customer service. The only response you will have from them is once you write a review, revealing the truth of how they operate, and in that response, they make it seem like it was you the one who did not carefully read their policies, this is BS. Thankfully, PayPal is taking care of it now, and I advise everyone to report any of their publicity you encounter on social media, this is the only way we will stop them from scamming other people.

Sneaky jsut like that.

They subscribe you without being clear. I did not even received a confirmation email or ANYTHING. I had completely forgotten about this, until I checked my paypal account (three months later, thank you) -- why on earth was I spending so much? Oh yeah, these sneaky guys got over £100 for a pdf. That is it. £35.99 a month FOR A PDF ADVERTISED AS £0.99. Unbelievable.

They know EXACTLY what they are doing too. The company's payment name and the support email provided does not get you back to this website but to a "tailored.zone" one. The payment comes from MOBAPP. But again, all would be perfectly ok if they at least confirmed an email? I have no communications whatsoever from them. Very very frustrated by having fell with this scummy site. I hope the reviews go a long way.

THEY CHARGED ME MONEY FOR A 99 CENT PURCHASE THAT WANOT 99 CENTS! I CANT FIND THEM AND IT IS A SCAM. CHARGED 29.00 BUCKS TO MY CARD! Date wasn9/12 went to my bank 9/15

They charged me 99p for some sort of style guide/ advice.... which thr log in they give you doesn't work for or even exist!

Then without my knowlegde or authority they then took a following £35.99 from my account!

I paid via PayPal as I thought it would be the safer option but they wouldn't give me a refund!!!
So now I've paid nearly £40 for soemthing that I can't even use!!!

They don't reply to emails or anything please don't sign up to this!!

They say you pay $0.99 for a guide but you never receive the guide. Then they start charging you $29/month.

I emailed them and have not yet heard back but in the process of escalating with Paypal. If I have to I will close my Paypal account as well.

Don't fall for it, it is 100% a scam organization.

Their response here doesn’t help. I’ve already emailed. I can’t “give their product” another try because I never received anything. It seems even with replying to the review they still aren’t actually listening nor helpful.

TOTAL SCAM
Every review is exactly what happened to me!! Got nothing for the .99 sign up and was billed 4 days later for 29.99 did not receive any notification until 1 month later when 2nd 29.99 was being taken from my account! What a rip off!

I was robbed twice of €69.99, or a total of €139.99. It was clear to me that it was a scam when I paid for the basic plan for €0.99 and I got what I got...nothing. Then they had time for the first payment in 3 days, which I didn't notice, and the second one yesterday. Of course, I wrote as soon as I found out, but they argue about the conditions that people don't notice and, moreover, they don't even send an email about downloading additional payments. It's all a scam!!! Take care of your money. I now lost the last one, which I had for a completely different purpose. The poor are best robbed. Never again such strange sites!!!

Scam!!! I was charged 30$ for nothing! I have zero idea where this charge came from! Do not trust them!

SCAM!!!!!! They charged me $30 for absolutely nothing!!!!

I signed up for what I thought was a $0.99 trial. Apparently you need to read the fine print because I was told somewhere in there it says you're actually signing up for a $30 US/month subscription. Wouldn't have signed up had I known that. It does not make it clear what you are purchasing. Customer service rep was respectful but they refuse to refund any money. Very misleading way to take people's money. Do not purchase from this site.

Complete scam never received my personal guide have now cancelled through PayPal as when I looked it stated I’d set up a subscription I did nothing of the sort!

COMPLETE SCAM - BEWARE!!!!
I paid 99¢ for a personalized style guide, which I never received. I contacted them only got be told they were having a technical issue and sent a generic guide instead. A few days later I was then charged £35.99 for a “subscription” that I did not sign up for. When contacted they claimed that by ordering the guide we automatically signed up for the subscription service. They refused to issue a refund and I still have not received the style guide that I ordered.

UPDATE: I have since filed a dispute with PayPal, providing the emails as well as screenshots from other reviews on Trustpilot. I have also canceled the automatic payment that the company set up. As you can see from their response to my original review, they have no intentions of issuing a refund. DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFO. I am grateful I used PayPal and was able to have both payments refunded.

Only giving this one star as I can not give it zero!!!! I received absolutely nothing from this company however that has not stopped them from charging me. I just wrote to their support email requesting an immediate refund. This is a joke.

Update after contacting the company - I have received nothing and they have taken two payments:


Mia (Fashion Guru )

Jul 24, 2022, 21:38 GMT+3

Hello, Melanie,
Thank you for reaching out!

First and foremost - I'd like to apologize for any inconvenience this situation is causing you. Please note that our developers are aware of the technical issue and are working on getting it fixed at the moment. It will be taken care of as soon as possible.

We kindly ask for your understanding and hope you will be able to enjoy your guide soon!

Meanwhile, I have attached a bonus style guide as a compliment in reply to this e-mail, for your convenience.

As for your refund request, kindly note that according to our Subscription Policy, all purchases are non-refundable and/or non-exchangeable. More information can be found by clicking the link below: (link can't be added here)

In case of any additional questions, please do not hesitate to contact us anytime. We will be glad to help you out.

-- I have pointed out that as no services were in fact delivered and they did not proactively make me aware of any technical issues that the contract should in fact be null and void.

Their next mail - gosh they do like their money-back policy:
Hello Melanie and thanks for getting back to us!

I am very sorry you feel that way! Nonetheless, as stated in our Money-Back policy, all purchases are non-refundable and/or non-exchangeable. More information can be found by clicking the link below:

Link to money back policy

As a gesture of our good intentions, we would like you to consider accepting one special offer - lifetime access instead of a refund.

Kindly note that the lifetime plan will allow you to reach all features for free. Moreover, you will have this access forever. We would greatly appreciate it if you could consider this offer and let us know your thoughts on that.

I am looking forward to your reply!

Update! Thank goodness for PayPal! Once they got hold of the issue, these jokers issued a refund with a quickness! Lesson to be learned.... check reviews first before being swayed by the advertising.

A god-awful experience, very much a scam!!! I did have to do just as other reviewers have done and disable the recurring billing to my PayPal account. I asked them to refund my money and this is the answer I got, how in the hell were they even able to send me a response if my account email isn't on file?!? This is ridiculously bogus!! And these con artists are asking me to send in credit card information and/or access to my PayPal??? Fool me once mofos that's all you get. RUN if this pops up on any social media feed.

Olivia (Fashion Guru )
Jul 23, 2022, 21:59 GMT+3

Hello Geri and thanks for reaching out!

Unfortunately, we couldn’t find any accounts associated with this email. In case you’ve got other email addresses that could have been used for registration, please let us know.

It would be even better if you could provide us with the first 6 and the last 4 digits of your credit card so we can find your account in the system. In case, the payment was made via PayPal, please also provide us with the email connected to your PayPal account.

Look forward to hearing from you!

Kind Regards
Olivia
Customer Support Specialist

This website is nothing short of a scam. I took the style quiz and agreed to pay £0.99p to receive the results and a personalised style guide, which I did receive. However, several days later, I was charged £29.99 and I couldn’t understand where from. Upon investigation, it was this website. I contacted them to report the error and request a refund and they told me no. I reached out to every email address I could find for the website and they all gave me the same response about refunds not being policy. Finally, I filed a dispute with the company via Paypal flagging up that this appeared to be a scam website and provided evidence of my emails. The company changed their tune and immediately closed my dispute by issuing a refund. Avoid this website but if you do get caught, raise a dispute with Paypal/your credit card provider would be my advice.

Update: 27.06.2022 - so even that personalfashion.guru answeree on my review here they still didn’t confirm that my subscription is cancelled even if I sent them e-mails few times.

This is total scam. I paid 0.99 $ then realize it is a scam. I did exactly was their term &conditions say, I cancelled my subscription I also informed them via e-mail that I want to be unsuscribe. Still nothing. I informed PayPal about the situation.

This is a scam. Despite cancelling the day after the $0.99 trial, I was billed $135.58 CAD. I am livid!

I didn’t receive my plan and after 3 days a 70$ was drawn from my account without my permission