Amazing Service from Chloe! After setting up insurance late last night today I have realised some details were incorrect on my part and after being transferred to Chloe today she has amended what n... See more
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It was really lovely of Peter Best to offer a renewal car insurance for my Toyota Estima much lower than the previous year and also cheaper than all the renewal quotes from the comparison websites. In... See more
Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more
Company replied
Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more
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Company details
- #142 of 229 best companies in Insurance agency
Written by the company
Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance
Contact info
Suite 4, Courtyard Offices, Braxted Park Estate, CM8 3GA, Essex, United Kingdom
- 01376 574 4000
- info@classiccarinsurance.co.uk
- peterbestinsurance.co.uk
4.6
Excellent
2k reviews
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Reply from Peter Best Insurance Services
Hi,
We're so happy to hear that our professionalism, pricing, and polite staff made a positive impression. Thank you for your kind words!
Kind Regards,
Chloe
Peter Best Insurance Services
My experience was great and straight…
My experience was great and straight foward. Also making sure people have a afordable car insurance
14 July 2026
Reply from Peter Best Insurance Services
Hi,
We're happy to hear that your experience was great and straightforward, and that we could help you find affordable car insurance. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Chloe
Peter Best Insurance Services.
Had policy with this company for 4…
Had policy with this company for 4 years, more expensive than most but thought they were reputable, never claimed, all good so I thought. Sold my vehicle 3 months into my new annual policy and expected the direct debits to stop and was accepting of a cancellation fee of £75. Astonishingly was told I needed to pay £337 to cancel the policy as it was monthly paid and they have to pay the credit broker. Basically it’s cost me the same amount if I hadn’t even cancelled the policy, unbelievable they can get away with this, buyers beware !!!
27 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the cancellation fees. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind Regards,
Jess
Peter Best Insurance Services.
The most greedy company I've ever had…
The most greedy company I've ever had the displeasure to use. If only I'd paid extra and insured with a decent company. Tried to add my Dad and my girlfriend onto my insurance, mature drivers with no claims or convictions and wanted £500 extra. Last company I used it was an admin fee! They even want £10 for me to put my private reg on. Never again and this review will be posted everywhere I can put it! Avoid this company.
19 July 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience and appreciate the opportunity to respond.
We understand how frustrating it can be when the cost of making changes to your policy is higher than expected. However, as an insurance broker, we do not generate insurance premiums or control how insurers assess risk. Any additional premium required to add drivers or make changes to a policy is calculated by the insurer based on their underwriting criteria and risk assessment, and unfortunately this is outside of our control.
We also appreciate that our £10 administration fee may feel frustrating. As a broker, we charge fees for the services we provide, including arranging policy amendments and managing changes with insurers on our customers' behalf. These charges help cover the operational costs of providing our service, and routinely waiving them would not be sustainable for our business.
To ensure customers can make an informed decision, all applicable fees and charges are disclosed before a policy is purchased and form part of the agreement accepted at the point of sale.
We're sorry that your experience has left you feeling dissatisfied, but we do appreciate your feedback and will take your comments on board. We wish you all the best with your future insurance arrangements.
Kind regards,
Molly
Peter Best Insurance
The whole experience was very good
The whole experience was very good, easy to read instructions which made for a quick and hassle free quote. Thanks
19 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear that our instructions made getting a quote quick and hassle-free for you! We appreciate your kind words.
Kind Regards,
Chloe
Peter Best Insurance Services
Reply from Peter Best Insurance Services
Hi,
We are so glad to hear that our staff provided you with such a friendly and informative experience. Your kind words are truly appreciated.
Kind Regards,
Chloe
Peter Best Insurance Services
Reply from Peter Best Insurance Services
Hi,
We appreciate you giving us a try. We are here to help if you have any questions as you get started.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found our service to be easy, practical, and professional. Thank you for sharing your positive feedback with us.
Kind Regards,
Chloe
Peter Best Insurance Services
Nice straightforward renewal
Nice straightforward renewal. Sensible premium, easy site to renew policy.
Been with you for several years and hopefully more to come.
Thanks.
17 July 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that your renewal process was straightforward and that you found our site easy to use. We truly appreciate your continued loyalty over the years and look forward to many more. Thank you for your kind words!
Kind Regards,
Chloe
Peter Best Insurance Services
Good value and easy to use
25 June 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you found our product to be of good value and easy to use. Your positive feedback is greatly appreciated!
Kind Regards,
Chloe
Peter Best Insurance Services
Great price quick and easy totally…
Great price quick and easy totally trouble free service
16 July 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you experienced such quick, easy, and trouble-free service at a great price. Thank you for your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services
Very happy with the smoothness of my…
Very happy with the smoothness of my car insurance renewal . Hassle free
20 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear your car insurance renewal was smooth and hassle-free. We appreciate you sharing your positive experience!
Kind Regards,
Chloe
Peter Best Insurance Services
A real breath of fresh air.
A real breath of fresh air.
Very polite and actually me feel like you wanted me as a customer even if i fo have some history of claims within the last 5 years.
Great price and service.
16 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear that our service felt like a breath of fresh air for you! We truly value all our customers and are glad we could demonstrate that, even with your claims history. We appreciate your kind words about our pricing and service.
Kind Regards,
Chloe
Peter Best Insurance Services
Got a quote and choose your services…
Got a quote and choose your services within an hour great service thanks
16 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad we could provide great service and assist you quickly! We appreciate you choosing us.
Kind Regards,
Chloe
Peter Best Insurance Services
Reply from Peter Best Insurance Services
Hi,
We are so glad to hear that your online experience was seamless and trouble-free. We appreciate your positive feedback.
Kind regards,
Chloe
Peter Best Insurance Service.
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind regards,
Chloe
Peter Best Insurance Service.
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you had such a positive and helpful experience with your online purchase. Your feedback is truly valued!
Kind regards,
Chloe
Peter Best Insurance Service.
No issues got hard copy of policy in…
No issues got hard copy of policy in post asap. Able to tax at local post office with paper copy.
Was the cheapest quote and easy to set up..
16 July 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you found the process of obtaining your policy straightforward and that you received your hard copy promptly. It's great to know that our service met your expectations for both ease of setup and value.
Kind Regards,
Chloe
Peter Best Insurance Service.
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found our forms easy to complete. Your positive feedback is greatly appreciated, and we thank you for taking the time to share it.
Kind Regards,
Chloe
Peter Best Insurance Service.
Easy to arrange
Easy to arrange, Quick and simple fast insurance, Way better than my last insurance company.
19 July 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that arranging your insurance was easy, quick, and simple. It's wonderful to know we've provided a better experience than your previous insurer.
Kind Regards,
Chloe
Peter Best Insurance Service.
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