Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more
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Review summary
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Reviews shaping this summary
Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more
Company replied
5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more
Company replied
A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received a... See more
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Company details
- #141 of 230 best companies in Insurance agency
Written by the company
Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance
Contact info
Suite 4, Courtyard Offices, Braxted Park Estate, CM8 3GA, Essex, United Kingdom
- 01376 574 4000
- info@classiccarinsurance.co.uk
- peterbestinsurance.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Would’ve given 5 star but gave up…
Would’ve given 5 star but gave up trying to find the link to register for the app, gave up in the end
3 July 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate your feedback and regret that you encountered difficulty finding the registration link. We are actively working to make this process clearer for our users.
Kind Regards,
Emily
Peter Best Insurance Brokers
Very good experience easy chat online…
Very good experience easy chat online live chat etc
8 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear you had a very good experience with us and found our online chat easy to use. Thank you for your kind feedback.
Kind Regards,
Emily
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We appreciate your feedback and are glad to hear everything was fine. We understand your desire for more affordable options.
Kind Regards,
Emily
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that you found our services to be a great value and that the online setup process was easy for you. Thank you for your wonderful feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Great price and helpful comms
3 July 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear you found our pricing to be great and our communication helpful. Thank you for your positive feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Very Smooth Renewal Procedure
Motor insurance renewal was smooth and straightforward. All completed online and via the app.
2 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear that your motor insurance renewal was a smooth and straightforward experience using our online services and app. Thank you for your positive feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Good price of insurance, And frendly help.
Helpful staff and good price of insurance,Also reminder when next due.
1 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that you found our staff helpful and our insurance prices good. We're also glad that our reminder service is beneficial to you. Thank you for your wonderful feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Simple and efficient service as normal.
2 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear our service was simple and efficient for you. We appreciate your kind words!
Kind Regards,
Emily
Peter Best Insurance Brokers
Protection for them, premium traps for us
Had a policy for 3 weeks and had to cancel. They are offering 20% back for the year I had purchased and all they could say was we think this is fair and follows guidelines.... and is obviously set out in your terms and conditions. Best bit, you have to wait 30 days or whenever they can be bothered to transfer it, such a complicted thing a refund. Didn't give me 30 days to pay for the policy though 🤣 It just shows this is just another insurance scam company. You can't afford to claim with them and you can't afford to cancel the policy. Thanks you for talking mine and my family's money, enjoy it - please. Insurance in general is a rip off and this disgusting companies ethics stinks of the same. I can't wait to read their response to this... go go go generic response...
6 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
Thank you for your feedback. Unfortunately, as the policy details requested were not provided, we have been unable to investigate the concerns you have raised or the circumstances surrounding your experience.
If you would like to discuss this matter further, please contact us directly and provide your policy information. We will be happy to look into your concerns and assist you further.
Kind regards,
Molly
Peter Best
Customer service not solving issues and…
Customer service not solving issues and as a result cannot register account.. thanks
2 July 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for your feedback. We're sorry to hear that you've experienced difficulties registering your online account.
We can see that our team has already investigated the issue; however, a resolution has not yet been identified. As a result, the matter has been escalated to our IT team for further investigation.
Once we receive an update, a member of the team will contact you directly to discuss the outcome and any next steps.
We apologise for the inconvenience and appreciate your patience while this is being looked into.
Kind Regards,
Emily
Peter Best Insurance Brokers
Get insurance on line quick and easy
Very quick and easy to get the insurance in place. I think it initially took me less than half an hour. Hopefully won't have to use it, but should i find myself in a time of need, then I should book good as they sent me all the information I would need for just such an emergency.
9 May 2026
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear that securing your insurance was a quick and easy process for you. It's wonderful to know that our efforts to provide clear and comprehensive information for potential emergencies are appreciated. We truly hope you won't need to use it, but we are here if you do.
Kind Regards,
Emily
Peter Best Insurance Brokers
Well organised company throughly…
Well organised company throughly helpful and professional
29 June 2026
Reply from Peter Best Insurance Services
Hi,
We're happy to hear that you found our company well-organised, helpful, and professional. Thank you for taking the time to share your positive feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you found your experience with us to be simple and straightforward. Thank you for your wonderful feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Emma from live chat was very supportive…
Emma from live chat was very supportive and helpful. Recommend them highly for car insurance
7 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear that our live chat support was helpful and supportive. Thank you for your high recommendation for car insurance!
Kind Regards,
Emily
Peter Best Insurance Services
Good service
Easy to renew good platform to view documents, but … received an email every day asking me to review is boarder line harassment
29 June 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate your positive feedback on our platform's ease of use for document viewing. We understand your frustration with the daily review requests and are actively working to refine our communication frequency.
Kind Regards,
Emily
Peter Best Insurance Brokers
Courtesy
Courtesy, efficiency. Car now sold within the last week, so I have requested policy cancellation and a refund of unspent premiums. Shame, but had to be done. Let's see how you do from here on in.
10 June 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate your feedback regarding the courtesy and efficiency you experienced. We understand you've requested a policy cancellation and refund due to your car being sold. We are processing this for you promptly.
Kind Regards,
Emma
Peter Best Insurance Services
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you experienced excellent service, appreciated our pricing, and found our communication fantastic. Thank you for your positive feedback.
Kind Regards,
Emma
Peter Best Insurance Services
Louise was helpful
Louise was helpful, concerned and clear, She kindly adjusted the premium for the factors I had identified
6 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that our team member was helpful and clear, and that we were able to adjust your premium to your satisfaction. Thank you for your wonderful feedback!
Kind Regards,
Emma
Peter Best Insurance Services
Took several days to get set up faster follow-ups of emails
Took several days to get set up, staff need to follow up emails with information a lot quickker.
1 July 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate your feedback regarding the setup process and email response times. We are reviewing our procedures to improve efficiency.
Kind Regards,
Emma
Peter Best Insurance Services
Excellent firm to deal with.
30 June 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you had an excellent experience dealing with us. Your positive feedback is truly valued and appreciated.
Kind Regards,
Emma
Peter Best Insurance Services
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