Had to get my medical history retaken 3 times as they kept putting the wrong ovary on my form (I only have 1 ovary and it dredged up pain for me) Then they used my bmi from the quite 3 months ago, so... See more
Company replied
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See what reviewers are saying
So pleased that I used PG Mutual as I did for the length of time I did. I was originally recommended to use by a great friend & colleague and I would have no hesitation in recommending to my friends... See more
Company replied
As a long standing member I was pleased that I never had to use the benefit but it was going to be there. PG mutual worked with me to offer continued membership although limited when I emigrated to... See more
Company replied
Amazingly understanding and helpful. It's easy to assume nothing bad is going to happen in life but in reality things do. Having a policy with PG Mutual has been a life saver!
Company replied
Company details
Written by the company
Income Protection insurance from PG Mutual. Our plans could provide you with an income if you couldn't work due to illness, accident or injury.
Contact info
Porters Wood 11, AL3 6PQ, 3 Months, United Kingdom
- 0800 146 307
- bea.pecorelli@pgmutual.co.uk
- pgmutual.co.uk
4.3
Excellent
59 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good overall experience during the sign…
Good overall experience during the sign up process so far
8 April 2026
Reply from PG Mutual
Thank you so much for your lovely feedback! We’re really pleased to hear your sign‑up experience has been positive so far. Please rest assured that if you ever need to make a claim, our team will be here to guide and support you every step of the way.
Not as smooth as I would have hoped for
Had to get my medical history retaken 3 times as they kept putting the wrong ovary on my form (I only have 1 ovary and it dredged up pain for me)
Then they used my bmi from the quite 3 months ago, so had to readjust that too.
2 April 2026
Reply from PG Mutual
We are sorry for the inconvenience you experienced during your membership application, and we would like to thank you again for choosing us for your income protection cover. We will use your feedback to improve our application process in future.
Brilliant Income protection cover
Rapidly dealt with my claim and provided quick, trouble-free settlement.
5 February 2026
Reply from PG Mutual
Thank you for taking the time to share your experience. We appreciate your kind feedback.
EVERYTHING WAS EXPLAINED PROPERLY.
6 January 2026
Reply from PG Mutual
Thank you for your kind feedback and for taking the time to share your experience.
Reply from PG Mutual
Thank you for your kind feedback and for taking the time to share your experience.
Professional and efficient.
30 January 2026
Reply from PG Mutual
Thank you for your kind feedback and for taking the time to share your experience.
PG mutual sent me an email to make me…
PG mutual sent me an email to make me aware that from November when my first 2 years with them will end the premium for my membership will increase.
I have decided to stop the membership and requested a refund for my money paid .
I have received 2 separate emails from 2 different persons stated that I can not have a refund as I did not have 2 years with them .
I have made 24 payments means 24 months means 2 years an they also stated that my discounted price ended as I reach my 2 years discounted membership .
They do not want to refund -I have paid around £8000 in 2 years for nothing
Stay away from them !!!!
21 October 2025
Unprompted review
Reply from PG Mutual
Thank you for taking the time to share your feedback. We understand why you feel disappointed, but as with other insurance products such as car insurance, the premiums for the policy do not become refundable should you not need to claim during the policy term. This is because while the policy was active, we were insuring you against the risk of incapacity caused by sickness or injury.
Reply from PG Mutual
Thank you for your kind review.
the staff was helpful, great job!
the staff was helpful , answered quickly all my questions. I just didn`t give 5 stars, because took too long to give the promised vouchers at the start the process. I just received it after 6 months of the start to pay the insurance.
6 February 2025
Reply from PG Mutual
Thank you for your kind review and please accept our sincere apologies for the delay in issuing your voucher.
So pleased that I used PG Mutual as I…
So pleased that I used PG Mutual as I did for the length of time I did. I was originally recommended to use by a great friend & colleague and I would have no hesitation in recommending to my friends and colleagues. PMCPA were always there for me when I needed them, with amazing friendly customer support. Thank you.
23 August 2025
Reply from PG Mutual
Thank you for your lovely review, we are so glad we could provide you with support and that you are happy to recommend us.
Reply from PG Mutual
Thank you for your kind review.
Very disappointed that after many years…
Very disappointed that after many years of cover you refuse to continue/extend my policy past my 65th birthday despite me being unable to claim state pension until 66 and 7months of age. Therefore needing to continue employment.
With the retirement age increasing this is not a good policy.
21 May 2025
Reply from PG Mutual
We are sorry that we could not extend your insurance cover beyond the age of 65. At this time, we can only offer income protection cover to a customer’s 65th birthday, and we do make this clear in our sales literature. We are disappointed that your rating and review has focused on this point and did not take into account the performance of our product during your membership of our Society. We do appreciate your feedback, though, and we will consider it further in due course.
The customer service I spoke with was…
The customer service I spoke with was helpful . Help me with the information I need and signpost me with all the links and information that I need.
8 August 2025
Reply from PG Mutual
Thank you for your kind review, we always strive to provide great customer service.
So far not experienced anything
13 August 2025
Cash withdrawal
I needed to make a cash withdrawal. The person dealing with my enquiry was very helpful. The process was explained clearly and I was also informed how long it would take.
I asked for a withdrawal of £2000.00. I was surprised to find out that a bonus of £500.00 had been added to my withdrawal.
I would have wanted this bonus to be added to the remaining funds if I had been given the information.
28 January 2025
Reply from PG Mutual
Thank you for your review. We are glad we were able to assist you with withdrawing some of your profit share. The loyalty bonus which is currently 25% is applied to any withdrawals or terminations for members over the age of 60 and is an additional bonus, not more taken from your profit share. Please note that any loyalty bonus available at the time would be applied again to the final balance when you come terminating your policy. (Bonus rates are not guaranteed and may be decreased or increased in the future. Past performance is also no guarantee of future results.)
As a long standing member I was pleased…
As a long standing member I was pleased that I never had to use the benefit but it was going to be there.
PG mutual worked with me to offer continued membership although limited when I emigrated to USA.
When the time came to terminate the membership I was very surprised by the bonus and very happy that my money safe and secure.
30 January 2025
Reply from PG Mutual
Thank you for your review and for your lengthy membership with us. We are glad to have provided you with a safety net should you have needed it as well as give you back a lump sum at the end of your policy.
PG mutual is an excellent company
PG mutual is an excellent company. I was with them for more than 20 years. When it came to making a claim and then to cashing in my policy, they were very helpful and easy to talk to. Everything was completed exactly as they promised.
13 February 2025
Reply from PG Mutual
Thank you for your kind review, we are so glad we could be there for you when you needed to claim and support you throughout your membership.
Easy process
Easy process with everyone doing what they said they would do and following it through
10 January 2025
Reply from PG Mutual
Thank you for your review. We're glad we could provide you with a smooth service.
Reply from PG Mutual
Thank you for your review. We are glad to hear you found the process easy and have you as a member.
Reply from PG Mutual
Thank you for your kind review, we are glad to provide a great service!
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