Jon turned up very early and I appreciated his apology, it was fine. He acknowledged my dog and played with her prior to commencing the service and clean of my cleaner. He was thorough and also told m... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Had 3 hoovers 2 shark uprights one cordless , one corded and one x4 sebo ,two sharks in dire trouble , filter and power issues , the sebo had a severed lead and filter issues plus two rollers to be re... See more
Company replied
I cannot recommend this company highly enough. I had my Dyson V15 detect serviced today. Jack the engineer completely dismantled the hoover and cleaned every part of the hoover. I must say the... See more
Company replied
Had our Dyson serviced and fixed. Booking the appointment was easy, the phone team were informative and have many time options available to suit me. Jack the servicing engineer was friendly, worked... See more
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Company details
Written by the company
In-home servicing of high-quality vacuum cleaners. we specialize in the servicing and repair of Dyson, Miele, Kirby, Gtech, SEBO and Oreck vacuum cleaners.
Contact info
United Kingdom
- phcvacuumservice.co.uk
4.8
Excellent
786 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Engineer first class
Engineer first class, excellent, logistic/back office not so good. Over 30 mins late with no call back when asked to check, otherwise would have had 5 stars
14 May 2026
Unprompted review
Reply from PHC Service
Hello Mark, thank you for your feedback. We're really pleased to hear the engineer provided a first-class service and made such a positive impression.
We do apologise for the delay and the lack of communication from our logistics/back office team. Your comments have been noted and shared internally, as we understand how important updates are when timings change.
We appreciate the honest review and hope we can deliver a full 5-star experience next time.
Excellent service
Excellent service provided by very professional engineer.
12 May 2026
Unprompted review
Reply from PHC Service
Thank you for your excellent review, David.
The engineer was very knowledgable and…
The engineer was very knowledgable and tested to Hoover to ensure it was ok
30 April 2026
Unprompted review
Reply from PHC Service
Thank you for your five-star review, Colin.
When I call for assistance and help and…
When I call for assistance and help and support like a few day ago I unable to get through when I contacted you by phone it say sorry we can’t answer your call right now please leave your name contact number and a short message and we get back to you
That’s what I did and they not respond back at all
3 May 2026
Unprompted review
Reply from PHC Service
Hello, Miss Attray, we apologise for not being able to reach you. We did return your call but you told us you were in the cinema and asked us to call back the following day. Since then we have been unable to reach you.
Jack was early which was a bonus
Jack was early which was a bonus. He was polite and very knowledgeable.
29 April 2026
Unprompted review
Reply from PHC Service
Thank you for your positive review, Sharon.
Tyler sorted the problem
Tyler sorted the problem, gave us the price, carried out the work and left us with a refurbished working vacuum cleaner with recommendations going forward. Happy with the outcome thank you.
27 April 2026
Unprompted review
Reply from PHC Service
Hello, Linda, thank you for your positive review.
Jack turned up on time
Jack turned up on time, was courteous and friendly. Explained, and dealt with the problem efficiently.
27 April 2026
Unprompted review
Reply from PHC Service
Thanks you, Cath, for you excellent review.
Tyler was great 👍🏻 excellent customer…
Tyler was great 👍🏻 excellent customer service
23 April 2026
Unprompted review
Reply from PHC Service
Hello, Sally, thank you so much for your five-star review.
As required. Very professional indeed.
As required. Very professional indeed.
22 April 2026
Unprompted review
Reply from PHC Service
Than you for your five-star review.
Mark serviced my Dyson vacuum cleaner…
Mark serviced my Dyson vacuum cleaner today and did an excellent job it’s shining and like new very impressed. Thank you Mark
22 April 2026
Unprompted review
Reply from PHC Service
Thank you for your shining review, Mr/s Furlong.
My old Dyson needed a fix.
My old Dyson needed a fix.
Along came Jack with his box of tricks
Admonished to the garage for his fixing
As I had to work and my dog is jinksing
I got a call which was good and bad
My Dyson alas had swallowed a tad
more than it possibly could digest
Making it's insides well past their best
Jack to the rescue and in my view
Made my old Dyson good as new
Best Service ever and now I must
With no excuse vacuum and dust.
Thank you
21 April 2026
Unprompted review
Reply from PHC Service
Hello, Jane thank you for your Humorous and positive review.
Mark was a very competent
Mark was a very competent, experienced vacuum cleaner engineer. He was extremely professional. He cleaned & serviced my Dyson cleaner brilliantly; it was like new! I hope to see him next year. Thank you Mark
21 April 2026
Unprompted review
Reply from PHC Service
Thank you for your kind review, Linda.
Today we had our Kirby vacuum cleaner…
Today we had our Kirby vacuum cleaner service by a very pleasant young man called Jack. He was very, very thorough. Clean and today and very efficient.
My husband and I had our Kirby serviced every year, today we found out that although a different company "serviced" our vacuum they hadn't done the work. A number of parts needed replacing, parts that should have been replaced several services ago.
Due to the thoroughness of the service receIved today, we have no hesitation in recommending PHC Service and have sign up for their maintenance package.
20 April 2026
Unprompted review
Reply from PHC Service
Hello, Amanda, thank you for your detailed and positive review. We look forward to looking after you and your Kirby in the future.
Efficient, friendly service. …
Engineer Ross was here on time and got on with the job with no fuss or issues.
Respectful of my property plus polite and friendly.
10 April 2026
Unprompted review
Reply from PHC Service
Hello, Ellen, thank you for your kind review.
Good service ,carried out…
Good service ,carried out professionally by engineer Tom . Very polite and pleasant engineer.
17 April 2026
Unprompted review
Reply from PHC Service
Hello, Robert, thank you for your five-star review.
Fine, but suggested expensive options
He came, was professional and ready to work, and left after fixing the machine. In the middle he suggested I needed to spend £300 on a new “main unit” I.e most of the vacuum cleaner itself and £108 annually for a service plan.
It’s plausible he really felt that was the case but in the end a new filter and a thorough clean was enough. It felt like a hard sell.
16 April 2026
Unprompted review
Reply from PHC Service
Hello, Mr Gibbs, thank you for your review. Our engineer's never recommend parts without being convinced that a new part is necessary.
A engineer who knew what he was doing.
A engineer who knew what he was doing.
15 April 2026
Unprompted review
Reply from PHC Service
Thank you Gary, for your honest review.
Countless times I have asked this co to…
Countless times I have asked this co to sort my Dyson dc04 out. It went wrong from the first time their "engineers" touched it. It's never worked properly since. Totally shambles.
The management feedback, and curt replies when I complain, the fees for their first repair, I could have bought a brand new hover. They have been over to try, and failed on each and every occasion it still goes wrong. Having had a heart op I am unable to push it. Even professional cleaners have said, something is wrong.
All I get now is to send an engineer cost more money, they are a disgraceful xo to deal with.
do Not Engage with them... They are now just proving a non reputable co. I'd never recommend them to anyone.
13 April 2026
Unprompted review
Reply from PHC Service
Hello, Mr Andrew Bell, (Don't hide behind a pseudonym of 'Customer') we serviced your Dyson DC04 in July 2024. In August 2024 you emailed and stated the vacuum was hard to push. We sent an engineer to your home free of charge and he discovered a build up of dirt in the cleaner head and that the clutch which powers the rotating brush in the cleaner head was turned off, making it hard to push. We serviced it again in June 2025 and later that month you contacted us again to say it was hard to push. Again we sent an engineer back to your home free of charge to investigate and again he found the clutch operating the brush in the cleaner head had been turned off. The engineer also discovered that your cleaner was complaining that the Dyson was not as easy to push as her Henry. A 20 year old DC04 with the clutch turned off will never be as easy to push as a cylinder vacuum. There is nothing wrong with your Dyson it just needs operating correctly.
On time, brilliant service
On time, very professional and helpful. Also a vital re-conditioned part arrived within a week. The nice man had explained to me that only these were now available. Dyson had been most unhelpful to say the least, not even knowing if or when it was available anymore.
9 April 2026
Unprompted review
Reply from PHC Service
Hello, Amanda, thank you for your honest review.
Jack the Engineer was excellent.
Jack the Engineer was excellent.
Explained in detail about our Dyson Hoover and why it was working so inefficiently.
Thankful of the information.
Dyson working like new
9 April 2026
Unprompted review
Reply from PHC Service
Thank you for your positive review, Patricia.
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