Jon turned up very early and I appreciated his apology, it was fine. He acknowledged my dog and played with her prior to commencing the service and clean of my cleaner. He was thorough and also told m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had 3 hoovers 2 shark uprights one cordless , one corded and one x4 sebo ,two sharks in dire trouble , filter and power issues , the sebo had a severed lead and filter issues plus two rollers to be re... See more
Company replied
I cannot recommend this company highly enough. I had my Dyson V15 detect serviced today. Jack the engineer completely dismantled the hoover and cleaned every part of the hoover. I must say the... See more
Company replied
Had our Dyson serviced and fixed. Booking the appointment was easy, the phone team were informative and have many time options available to suit me. Jack the servicing engineer was friendly, worked... See more
Company replied
Company details
Written by the company
In-home servicing of high-quality vacuum cleaners. we specialize in the servicing and repair of Dyson, Miele, Kirby, Gtech, SEBO and Oreck vacuum cleaners.
Contact info
United Kingdom
- phcvacuumservice.co.uk
4.8
Excellent
786 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
The engineer Tyler was lovely very helpful very knowledgeable a credit to the firm. First class service from when I first called them to finished job, so glad my Miele and Dyson vacumms all working again. Cannot recommend this company enough if i could give more than 5 stars i would
25 June 2026
Unprompted review
Reply from PHC Service
Thank you for your five-star review Mrs O'Toole.
Great Service
Arrived 15 mins early and started work immediately he did a great job on bringing the two Dyson’s back into full service.
A very nice guy easy to talk to and was very tidy and cleaned up when he had finished.
Found this company in Goggle and I must say they were a great find so much so I have taken a maintenance contract with them.
24 June 2026
Unprompted review
Reply from PHC Service
Thank you for your great review, Eric.
A quick and efficient service
23 June 2026
Unprompted review
Reply from PHC Service
Thank you for your five-star review, Mr MacGregor
Mark was friendly and efficient
Mark was friendly and efficient. He worked systematically and cleared up when he finished.
10 June 2026
Unprompted review
Reply from PHC Service
Hello, Jean, thank you for your positive review.
Reply from PHC Service
Thank you for your kind review, Emily.
Reply from PHC Service
Thank you for your five-star review, Fenton.
Jack was excellent
Jack was excellent, friendly and clearly good at his job. I will happily recommend him to our friends. He was able to home the day after I rang so not having to wait was really good
11 June 2026
Unprompted review
Reply from PHC Service
Thank you for your excellent review.
My parents used this company annually…
My parents used this company annually for years and in 2025 the engineer that came gave a great service on the Dyson that lasted between 40 minutes to an hour. Fast forward to 2026, a different engineer came and the service lasted between 15 and 18 minutes in his van, he then asks you to go to the van to make payment and shoves you a pad to sign that your happy with the service, naturally no one tests a hoover in their front garden. Less than 2 weeks later on it's first use following a holiday a bit fell off the back, it won't stand up properly and dust is coming out of the bottom.
Never Again ... .
21 May 2026
Unprompted review
Reply from PHC Service
We are sorry to read your review and disappointed that you feel this way following the recent service visit, particularly as your parents have used our company for many years.
Service times can vary considerably depending on the model, condition, and the work required on the machine. A shorter appointment does not necessarily indicate that a service has been rushed, especially where no major faults are identified and the engineer is familiar with the model.
We would also clarify that customers are only asked to sign once the service has been completed and the machine has been demonstrated as operational. Customers are always welcome to test the machine themselves before signing if they wish to do so.
We understand you have since contacted us regarding the issues that developed after the visit. However, this review was posted before we had been given the opportunity to inspect the machine or attempt to resolve the concerns raised. As with any appliance, faults can occasionally develop separately from a routine service, particularly on older machines, and we are more than willing to investigate this properly.
Tom was very friendly and professional
Tom was very friendly and professional, looked well presented and smart. A credit to the company 😊
1 June 2026
Unprompted review
Reply from PHC Service
Hello, Julie, thank you for your positive review.
Ross is an excellent engineer
Ross is an excellent engineer, kind and courteous and explained everything he was doing. Our vacuum cleaner needed a repair and Ross said he would keep me informed of its progress.
1 June 2026
Unprompted review
Reply from PHC Service
Hi, Jenny, thank you for your kind review.
Polite engineer
Polite engineer, explained everything to me well. He arrived promptly. I'm pleased with the results
28 May 2026
Unprompted review
Reply from PHC Service
Thank you, Louise, it was our pleasure to help.
Engineer explained what he was doing…
Engineer explained what he was doing and seemed experienced of the Dyson hoover problems. Provided good advice.
27 May 2026
Unprompted review
Reply from PHC Service
Hello, Michael, thank you for your kind review.
Happy customer
Ross arrived on time, friendly and polite and knew his job.
Dealt with the problem and cleaned the equipment well. Was pleased it was serviced and faults corrected.
27 May 2026
Unprompted review
Reply from PHC Service
Hello, Lynda, thank you for your positive review.
I very able and amicable engineer.
26 May 2026
Unprompted review
Reply from PHC Service
Thank you for your lovely review, Laraine.
Brilliant work by Mark
Mark was very professional and knowledgeable of his work and left my Dyson looking like it was brand new. Thank you very much for your service
22 May 2026
Unprompted review
Reply from PHC Service
Hello, Steven, thank you for your five-star review.
Arrived early by agreement
Arrived early by agreement, very knowledgeable and excellent service. Ross is a great ambassador for the company thank you Ross.
22 May 2026
Unprompted review
Reply from PHC Service
Hello, Bob, thank you for your excellent review.
Great company
Lovely engineer, took my near dead Dyson and returned it to as good as new in about an hour! Really knows his stuff . 100% would recommend this company. Everyone friendly and professional
10 out of 10 😊
20 May 2026
Unprompted review
Reply from PHC Service
Thank you, Lizzie, for your very kind review.
I’m happy with the Service well done
19 May 2026
Unprompted review
Reply from PHC Service
Thank you for your five-star review, Srilal.
Excellent service call out
Excellent service call out - the technician explained the problem and the options and was most helpful.
18 May 2026
Unprompted review
Reply from PHC Service
Hello, Joan, thank you for your excellent review.
Clean floors.
Jon did a cracking job and repaired our Dyson within 24 hours of breakdown! Highly recommended.
14 May 2026
Unprompted review
Reply from PHC Service
Hello, Mrs Mellick, thank you for your excellent review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.