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Phillips & Cohen Associates (UK) Ltd. Reviews 

794
•
TrustScore 5 out of 5

4.8

Non-bank financial service
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Review summary

Created with AI, based on recent reviews

Evaluating 454 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, empathy, and compassionate approach, especially when dealing with sensitive situations. Many people highlight the outstanding customer service, noting that representatives are understanding, patient, and provide clear explanations, making difficult conversations much easier. The overall service is frequently described as excellent, with reviewers appreciating the efficiency, respect, and professionalism shown in resolving their concerns. However, some customers also noted issues with contact methods, particularly when trying to use specific apps for international calls, and expressed frustration with repeated calls or emails despite requests to stop. A few other people also felt that the company was insensitive in its timing of correspondence regarding debts, especially soon after a death, and some found the payment process unclear or difficult to navigate online.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, empathy, and... See more

Customer service

People report positive experiences with customer service, highlighting the compassionate and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, empathy, and efficiency... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some expressing apprehension and worry... See more

Payment

Users describe ambiguous interactions with payment, particularly concerning debts of deceased family members,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied

Rated 5 out of 5 stars

I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively list... See more

Company details

  1. Non-bank financial service
  2. Financial advisor
  3. Insurance agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.

Contact info

4.8

Excellent

TrustScore 5 out of 5

794 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(794)

421 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgraceful business

Disgraceful business. Chasing me for money from my late husband. Phoning his phone in the middle of the night repeatedly. midnight, 2am etc. Hope your pieces of silver are worth it.

1 June 2026
Unprompted review
Phillips & Cohen Associates (UK) Ltd. logo

Reply from Phillips & Cohen Associates (UK) Ltd.

Good morning, thank you for highlighting your concerns and please be assured that we would treat that sort of incident very seriously. We have incredibly strict systemic controls in place to prevent any sort of contact attempts outside of our standard operating hours, so the behaviour you describe is not something we would permit. We also keep detailed records of everything we so do. So that we can investigate your specific concerns, we would sincerely appreciate it if your could share the phone number dialled in private to feedback@phillips-cohen.co.uk so that we can review our records and confirm accordingly. We are proud to be bereavement partners to many of the UK's leading organisations and as such, we are committed to the highest levels of customer service and standards of behaviour, so please allow us to investigate and provide some reassurance. Many thanks.

Rated 5 out of 5 stars

Exceeded expectations

I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively listened to me. Overall I felt informed and understood what the next steps were.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Very empathetic service

Very empathetic service. Patient, kind, clear.
Enquiry resolved with care, compassion, understanding and clarity. All very important at a very difficult time

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Top class customer service

The agent ladie i spoke with was so professional and so understanding and made everything totally easy with the bereavement process. Thank You

29 May 2026
Unprompted review

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