Phoenix Legal Limited (based in England)  Reviews 

139
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I would wholeheartedly recommend Oliver. From the very beginning, he was professional, responsive, and incredibly supportive throughout my claim. What impressed me most was his communication... See more

Company replied

Rated 5 out of 5 stars

Lyndsey Jacobsen is worth her weight in gold! after a very long lengthy personal injury claim with another solicitor firm who then closed with no warning, Lyndsey at phoenix solicitors took over my c... See more

Rated 5 out of 5 stars

Great experience with Alan and Phoenix Legal Limited. Helped me get back my deposit from a previous tenancy agreement. Up front they were transparent about fees and throughout the process they always... See more

Rated 1 out of 5 stars

If it could be a zero star then it would be. The only thing they did do was take money from me. When it came to actually paying me I was met with a confrontational aggressive old lady called A... See more

Company replied

Company details

  1. Law firm
  2. Employment Lawyer
  3. Lawyer
  4. Legal Services
  5. Personal Injury Lawyer

Written by the company

Welcome to Phoenix Legal Limited. We are a national award winning law firm based in England specialising in Serious injury and Medical Negligence claims as well as Landlord and Tenant claims, including Tenancy Deposit issues and Housing Disrepair.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

139 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(139)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress-free, great experience

The main thing was how stress-free the process was. I was hesitant to act on our complaints against the landlord due to being dragged into a long court battle, but Phoenix Legal took care of everything including attending court. Rebecca and Robert (our file handlers) were great and sorted everything.

14 July 2025
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thank you for your review we have passed on your wonderful comments to the team

Rated 5 out of 5 stars

Great Legal Team

Great experiance with this firm despite the Defendant’s dragging the matter out! The Legal team made this process stress free. We received the desired outcome which i’m very happy with.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Consistent, clear and supportive

Rebecca Beesley has consistently stuck with us on our ongoing case with a terrible landlord. Rebecca has guided us through our options with clarity, confidence and support. We couldn’t be more happy with the results after feeling so demoralised by our landlord.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Very easy process

Very easy process, Rebecca Beesley was nice to talk to and answered all my questions

22 May 2025
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thanks Greg we will pass on your praise to Rebecca who will be delighted.

Rated 5 out of 5 stars

Angels of justice.

I’m incredibly grateful to the First Response Team for helping me achieve justice in just six weeks. I had been dealing with a landlord who acted unlawfully, and their support changed everything.

Special thanks to Rebecca Beesley, Trainee Solicitor, whose kindness, professionalism, and clear communication guided me through every step. I felt truly supported and informed throughout the entire process.

They delivered results quickly and with genuine care. Trustworthy, effective, and compassionate—angels of justice in my case. Highly recommended!

14 May 2025
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thank you very much for your review. We will be sure to pass on you review to Rebecca and reward her for her great work!

Rated 5 out of 5 stars

FANTASTIC!

I have to say this company is fantastic! I was assured and put at ease. Truly caring and professional. I would not go anywhere else in future. I would highly recommend Phoenix. Thank you so much Chris.
Andrew M.

1 April 2025
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thanks Andrew, Chris is FAB! We will pass on your review.

Rated 5 out of 5 stars

Helpful and Easy to Deal With

Phoenix have been helpful and easy to deal with to make the arrangements for my will.

11 April 2025
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Karen, thanks we will pass on your review.

Rated 5 out of 5 stars

Phoenix Solicitors

Professional service, couldn’t be more helpful. Would recommend Phoenix to others.

10 April 2025
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thank you very much for your review we really appreciate it and will pass on your comments

Rated 5 out of 5 stars

MY WILL

My attendance related to the update of my will. I was most impressed by the smooth and professional way it was carried out, speed and accuracy of everything and the excellent manner of the whole procedure.

8 April 2025
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thanks James we will pass on your comments to Chris. Glad we could help.

Rated 5 out of 5 stars

Excellent service

Excellent service. Would definitely recommend

7 April 2025
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thanks we will pass on your comments

Rated 5 out of 5 stars

Great service

Chris Smith is an excellent young lawyer. He greeted us warmly and answered all of our questions. He gave us confidence in his work.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

The owner of this business is the…

The owner of this business is the rudest most arrogant solicitor you'll ever be unfortunate enough to meet
I’d stay well clear
I’ve found another solicitor and rather than answering silly questions pandering to the Defendant requirements
I’ve managed to get further along in 1 day with another solicitor than the 2 months with this organisation

10 March 2025
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Dear Carl, Thank you for your review. You wont be surprised (and nor will anyone else that reads this response) that being told by you to F**K off you C**T is not acceptable behaviour and if there were a site were we could rate clients you would equally receive a 1* and we would warn others against taking you on as a client. We are glad you have now found yet another Solicitor to act for you in this matter, given that we were not the first and clearly not the last, and we wish you luck with your claim. Alisha

Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service! Will be using these for anything I may need a solicitor for in the future, my husband and I did our wills and the entire process was so straightforward and simple with the help of Chris, staff are super helpful and friendly and ultra professional! Brilliant from beginning to end cannot recommend enough

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Alisha’s poor attitude …

Alisha seems to live in a parallel universe. When her company accepted a claim amount in early December on our behalf and didn’t communicate it for a further 2 weeks. We advised her that the poor service would affect our up to now 5* review . Not blackmailing or threatening just allowing her company time to apologise for slow correspondences. Since this she has had a delusional episode in which she believes her company was under threat. The ample amount of 1* reviews regarding yourself leads me to believe this is a character trait and your service level in general. Finally our payment was processed and thankfully I will never have to deal with this again. It’s Christmas I get you wanted to go home early yesterday but your aggressive nature and poor people skills leads to yet another review more about yourself than your colleagues. Let’s hope 2025 can bring you some joy and maybe some better reviews.
Also no need for a reply I think you’ve proven the point enough .

ADDING ON -
Oh sis I didn’t threaten you with a bad review I gave you one . Done deal end of, play the victim somewhere else. Work on your professional attitude as it stinks.

24 December 2024
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thanks for leaving the same review as Cameron as if you are leaving a separate review. Cameron has been told he will end up in court if he continues to threaten us as will you. We will not be blackmailed or threatened by impatient people who think they can bully people.

Cameron’s behaviour is disgusting and continues to be disgusting and you are simply joining him in that behaviour so well done you!

You think threatening us with poor reviews gives you the upper hand but we will not accept bullies and we will call out that behaviour.

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